We had great customer service trying to finish our book. We got several extensions to edit stories and put in our pictures. Quick email responses helped us continue the process when we had some edi... Voir plus
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Lisez les avis des autres
I was so excited to get the opportunity to create my very own book filled with my favorite memories. I received this gift from our daughters. I honored my husband, daughters, grandchildren, parents, s... Voir plus
In the beginning since I am not too keen on technolog but it became easier as I continue on. The spell check help. Photos I struggle but my husband assisted me. The end result was great, and my chi... Voir plus
I'm almost halfway through the year managing a shared MemoryGram book for my parents. I paid to have two storytellers and the questions have been getting delivered inconsistently at best. One week my... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Preserving family stories through keepsake books, QR Medallions, and professional biography services ❤️ BBB Accredited & Backed by Howie Mandel 🇺🇸 Based in Austin, TX
Coordonnées de contact
Etats-Unis
- memorygram.com
4,2
Bien
108 avis
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I would rate less than one star if it…
I would rate less than one star if it was available!!! Their customer service is non existent! I finally reached a live person who said she’d get back with me in two days, IT NEVER HAPPENED! I tried to contact her via the phone # she gave me, guess what….it doesn’t work!!! Via email they they sent us a date/time that they would contact us. We waited two hours from the designated date/time and of course they never contacted us! We have requested the fee returned since we needed help starting (we started, my wife posted, it ended on my site, I posted and it went to who knows where?? Then we tried to reach out for assistance to no avail. I wouldn’t recommend their service to my worst enemy!! Their customer service is non existent!
22 mars 2026
Avis spontané
Réponse de memorygram.com
Hi Doug,
Thank you for your feedback. We take all concerns seriously and have thoroughly reviewed our records. We were unable to locate any account, order, or correspondence associated with your name or the given information. We also did not receive a response to our formal verification request. We stand behind our customer service; we are reachable by phone, email, and social media, and always strive to follow through on our commitments. If you are a customer and would like to resolve this, please contact us directly at hello@memorygram.com. We would love the opportunity to make things right.
With Gratitude, The Memorygram Team
It is really not that great.
It is really not that great of a service and I do not recommend them. The questions are random and there is no help in organizing. Just find prompts to download from Etsy or get the same prompts online and write your own. You do all of the work anyway. It's very easy to get something bound for much less than they charge.
13 mars 2026
Avis spontané
Réponse de memorygram.com
Thank you for sharing your feedback, Jenny. We are sorry to hear the experience did not meet your expectations. We do want to share that our question prompts are fully customizable, and our team is always available to help with organization and guidance throughout the process. We would love the opportunity to better understand your experience and see if there is anything we can do to help. Please feel free to reach out to us at hello@memorygram.com.
With Gratitude, The Memorygram Team
I’m very disappointed as they do…
I’m very disappointed as they do nothing to what the advertise. Trying to get a hold of someone is impossible.
This company shouldn’t be in business
20 février 2026
Avis spontané
Réponse de memorygram.com
Hi Andrew, thank you for sharing your feedback. We're sorry to hear about your experience and take all concerns seriously. We were unable to locate any account or correspondence associated with your name in our system, and we'd genuinely love the opportunity to make things right. Please reach out to us directly at hello@memorygram.com and our team will be happy to assist you. We are always here and reachable by phone, email, and social media.
With Gratitude, The Memorygram Team
Updated - Retaliatory call after leaving this review
This company is a SCAM! Do not give them your money. They do not provide you with the service you pay for. I strongly discourage anyone from using Memorygram.
Over the past three months, the company has repeatedly failed to deliver the subscription service I purchased for my grandfather. He regularly does not receive his scheduled weekly calls. When calls do occur, the questions are out of order in the online book, and he is prompted with questions I did not select. These are not isolated incidents — they are ongoing, recurring issues.
I have spent an unreasonable amount of time contacting customer service, following up, and escalating the matter to management. I even reached out directly to the CEO in an effort to resolve the situation. Despite multiple assurances that the problems had been corrected, they continue.
The service has not been delivered as promised, and the lack of consistent resolution demonstrates serious reliability and accountability concerns. Based on my experience, I would strongly advise others to proceed with extreme caution or consider alternative options.
*Edited to add: On Feb. 26, I received a call from a Memorygram representative named Christopher who was aggressive, confrontational, and raised their voice at me about my feedback, including this Trustpilot review. I was shocked that, instead of attempting to resolve the ongoing service failures and lack of communication I’ve documented — or simply trying to understand my frustration from a customer’s perspective — the focus was on pressuring me about my public reviews.
Being contacted and spoken to in that manner for sharing my honest experience was completely unacceptable and deeply concerning. I remained calm and reiterated that my issues remain unresolved, but the call was unproductive.
As a result, I have blocked their number, requested cancellation of my account, and asked for no further contact. This interaction only reinforces my concerns about this company’s professionalism and customer care.
16 février 2026
Avis spontané
Réponse de memorygram.com
We are sorry your experience did not meet your expectations. We made numerous attempts over an extended period to resolve your concerns and worked hard to do right by you and your grandfather. Despite our best efforts, we were unable to reach a satisfactory resolution. We wish you all the best going forward.
With Gratitude, The Memorygram Team
Watch your credit card - they will not refund what they promised
I was using Memorygram when they released new software and it became one nightmare after another. I had ongoing conversations via email with their customer service discovering problems and glitches. The final straw was ordering the book that should have been free. They said - we’ll refund the charge - but they didn’t. Unfortunately I was preoccupied with the birth of a grandchild 8 weeks premature and didn’t track the charge closely enough.
Fast forward 6 months when my DH finally finishes his book and they want him to pay for shipping, which also should have been included in the original price. They said we’ll refund the charge. This time I was watching the card more closely and realized not only did we need to make a second call to get the delivery charges refunded but I was never reimbursed for the charges associated with my book Memorygram was not interested in refunding the charge but would give me product in exchange for- which I have no need for.
31 août 2025
Avis spontané
Réponse de memorygram.com
Elizabeth, we are truly sorry for the frustration this experience caused, especially during such a precious and stressful time with your new grandchild. Once this matter was brought to our attention, we worked quickly to ensure the appropriate refund was processed and confirmed that refund was received by your bank. We genuinely care about making things right and are sorry the experience along the way did not reflect that. If you have any remaining concerns, please do not hesitate to reach out to us at hello@memorygram.com, and we will be happy to assist.
With Gratitude, The Memorygram Team
Really poor customer service
Really poor customer service. A phone call that should have taken 5 minutes took over 30 because the agent I was speaking with didn't seem to know the answer to any of my questions. I wanted a refund at that point, but was told I was past the refund window. It's all a totally lost cause and a waste of money. I could have created a memory book myself for less.
28 janvier 2026
Avis spontané
Réponse de memorygram.com
We take customer experience seriously, and we want to make things right when something falls short. That said, we are currently unable to locate any order, account, or support record that matches the name shown here (“Anonymous thank you”) or this experience based on the information provided in the review.
Because we could not verify that this review is connected to a real customer interaction, we asked Trustpilot to validate the reviewer and request additional details so we could investigate. Trustpilot was unable to obtain enough information to confirm the reviewer’s identity or connect the review to a verified purchase, but the review remains live.
We have also formally requested that Trustpilot remove the review due to the lack of verifiable customer details.
If you are a real customer and would like us to look into this immediately, please reach out to our support team from the email address used at checkout, or include your order number, and we will review the notes and account history right away.
Awful Ordering Experience
Unable to order a book to the correct address even though I filled out the correct address.
Repeated error popping up of "please try again" when ordering and now I have two orders of the same book. Awful UI, questionable service. Please do not use memorygram.
13 janvier 2026
Avis spontané
Réponse de memorygram.com
We take feedback seriously, which is why we want to add important context here.
This reviewer has posted two separate negative reviews, months apart, under the same name. Despite extensive internal investigation, we have been unable to identify any corresponding customer account, order, support ticket, or communication associated with these claims. We have also made multiple attempts to reach out directly to resolve the issues described and received no response.
We formally asked Trustpilot to verify that these reviews were based on a genuine customer experience. Unfortunately, Trustpilot declined to require verification or supporting evidence. As a result, we are unable to validate whether these reviews reflect real use of our product.
For clarity to readers:
Any duplicate orders caused by checkout errors are immediately refunded by our support team.
Blank pages, storyteller defaults, and layout mismatches described here are not known behaviors of our current system and would be resolvable in minutes if reported to us.
We provide hands-on support for formatting, storyteller setup, and photo placement, and thousands of families successfully complete books every year with our assistance.
We remain open to resolving this if the reviewer is willing to contact us directly at hello@memorygram.com with order details. Until then, we believe it is fair for readers to know that these claims could not be substantiated despite our efforts and Trustpilot’s review process did not require proof.
We encourage prospective customers to review verified customer experiences, reach out to our team with questions, or request a walkthrough before purchasing. We are always happy to help.
— The Memorygram Team
I purchased Memorygram medallions to share memories of my son and mother.
I purchased Memorygram medallions to place on the grave markers of my son and mother. The medallions arrived very, very fast. They are much heavier than I imagined and, I hope, they will stay on the gravemarkers for many years. It is very easy to make the memories. My only problem is deciding what pictures and memories to use and that is a problem for me. I'm a photographer and have thousands of pictures of the two of them. I'm impressed with the quailty, service, and ease of using the app. I can't imagine anything different they should do. Great job and many, many thanks.
29 novembre 2025
Avis spontané
Réponse de memorygram.com
We are so deeply sorry for the loss of your son and your mother. Honoring them both this way is such a beautiful and lasting tribute, and we hope those medallions bring comfort to everyone who visits for many years to come. Having thousands of photographs to choose from sounds like both a blessing and a beautifully difficult problem to have. Thank you so much for trusting Memorygram with two of the most precious people in your life. It means more than words can say.
With Gratitude, The Memorygram Team
It's like I have My grandmother back.
Memory gram is amazing. I lost my grandmother in 2020 and I wanted to do something special for my mom. So i got her a medallion and uploaded memories for my mother to look back on. Having this has made such a big difference to our family. I feel like I have my Grandma back.
15 octobre 2025
Avis spontané
Réponse de memorygram.com
Thank you so much for sharing your touching story. We’re deeply moved to hear how Memorygram has helped you honor your grandmother and create something so meaningful for your mom. Knowing that it brought comfort and connection to your family, and helped you feel close to your grandma again—means more to us than words can express. We’re truly honored to have played a small part in preserving such special memories.
Best regards,
The Memorygram Team
My daughter got it for me for last…
My daughter got it for me for last Christmas. I have enjoyed remembering my life by the questions they ask. I try to find pictures to include in the book, which I feel is a great option.
14 octobre 2025
Réponse de memorygram.com
Thank you for sharing your experience with us! We’re so glad to hear that you’ve enjoyed reflecting on your life through Memorygram’s questions. It’s wonderful that you’re pairing your stories with photos, those personal touches make each book truly special. We’re honored to know Memorygram has become a meaningful part of your journey.
Best regards,
The Memorygram Team
You won’t be disappointed. It’s a wonderful way to keep your loved ones memories alive
My 24yr old daughter passed away in January 2025. I stumbled across Memory gram and I can’t explain how impressed how well the site is. I’ve been able to post so many beautiful memories of my sweet daughter and I’m looking forward to placing it on her future headstone so everyone can scan the QR code.
13 octobre 2025
Réponse de memorygram.com
Thank you so much for sharing your story with us. We are truly sorry for your unimaginable loss, and we’re deeply honored that Memorygram could help you preserve and share your daughter’s beautiful memories. It means so much to know that our platform has provided a way to celebrate her life and keep her spirit alive for all who visit. Your strength and love shine through every word, and we’re grateful to have played even a small part in helping you honor her legacy.
Best regards,
The Memorygram Team
Need more help from Customer Service
This was given at Christmas, 2024 and I’m very behind on the questions. The questions I have answered are no longer showing and I’m no longer receiving a weekly email with a question. When I reached out to Customer Service, I was told my account wasn’t set up to receive weekly questions. . . But it was!
It’s been a very slow process trying to figure out my account. Very frustrating
1 octobre 2025
Avis spontané
Réponse de memorygram.com
Hi Pam. This is Peter from the customer support team. We would love to help solve this for you. Please contact us at (512) 655-3835 at your earliest convenience and we will get this fixed.
Réponse de memorygram.com
Thank you for your kind words! We’re so glad to hear that you’re enjoying the questions and that they’ve inspired meaningful reflection. Our goal is to make it easy—and enjoyable—to capture the moments and memories that matter most.
Best regards,
The Memorygram Team
Glad for this gift
This experience was easy. Questions were clear and insightful and I just had to type my feelings. I could comment any length and it was quickly saved. It was a good experience.
6 octobre 2025
Réponse de memorygram.com
Thank you for sharing your experience with us! We’re so happy to hear that you found the process easy and the questions insightful. It’s wonderful to know that Memorygram made it simple for you to capture your thoughts and feelings in your own words. We truly appreciate your feedback and are glad it was such a positive experience.
Best regards,
The Memorygram Team
Réponse de memorygram.com
Thank you for sharing your reflection with us! We’re so glad that Memorygram has encouraged you to look back over more than seven decades of memories. It’s truly special to know our platform can help preserve a lifetime of experiences and stories to be cherished for years to come.
Best regards,
The Memorygram Team
The Memorygram Experience
I am really enjoying participating in the Memorygram experience. It was a gift from our daughter last Christmas. The questions are interesting and it’s fun to remember past experiences as part of documenting my life story for my children and grandchildren. I highly recommend Memorygram.
6 octobre 2025
Réponse de memorygram.com
Thank you for sharing your wonderful experience! We’re so glad to hear that Memorygram has made reflecting on your life both meaningful and enjoyable. It’s especially heartwarming to know that your stories will be cherished by your children and grandchildren. We truly appreciate your recommendation and are honored to be part of preserving your family’s memories.
Best regards,
The Memorygram Team
I love it!
I’m not that far along into the stories yet but my son bought me this gift evidently because he wants to hear more about me. That alone makes my day. You make it easy by asking questions about things I wouldn’t have written about that he may want to know. I’m really happy to be doing it. Thank you for your guidance!!
6 octobre 2025
Réponse de memorygram.com
Thank you for sharing your experience with us! We’re so glad to hear that Memorygram has created such a special connection between you and your son. It’s wonderful that the questions help bring out stories and memories you might not have thought to share, and we’re honored to support you in preserving them. Your happiness truly means a lot to us.
Best regards,
The Memorygram Team
The perfect gift for preservation of memories!
Memorygram was given to myself and my wife as a Christmas gift by our grandson. It is a very thoughtful way to capture memories that may have slipped away had we not answered the questions, added pictures and told our stories for our survivors to have. We are still in the process of completing the process, but I’m looking forward to seeing the completed results.
It is an easy application, but of course being an older guy, I am not as astute as some others. I had a couple issues but I contacted the authors of the app and they squared me away very quickly. I would definitely recommend this app as a thoughtful gift and a way of preserving your memory.
4 octobre 2025
Réponse de memorygram.com
Thank you for sharing your experience with us! We’re so glad to hear that Memorygram has provided a thoughtful way for you and your wife to preserve your memories for future generations. It’s wonderful that our team could assist you along the way, and we’re thrilled that you found the process easy and meaningful. We truly appreciate your recommendation and are honored to be part of helping you capture your stories.
Best regards,
The Memorygram Team
I liked getting the questions on a time schedule
I liked getting the questions on a timely schedule and I would look at them carefully, Many of the questions seemed to be about my teenage and younger years. I would have liked more questions that were about my later years in life, I kept thing the questions would be of a more mature time as we worked through the questions but it pretty much stayed the same.
2 octobre 2025
Réponse de memorygram.com
Thank you so much for this thoughtful feedback, Randal! We are glad the weekly question schedule kept you engaged and moving forward. Your point about wanting more questions focused on later chapters of life is a really valuable one, and we will absolutely make sure it gets passed along to our team. Every stage of a life well lived deserves to be captured. We hope you are proud of the book you created!
With Gratitude, The Memorygram Team
It is a great concept I love how we can…
It is a great concept I love how we can keep their memory alive
29 septembre 2025
Réponse de memorygram.com
Thank you for your kind words! We’re so glad to hear that Memorygram’s concept resonates with you. Helping families keep their loved ones’ memories alive is at the heart of what we do, and it means so much to know it’s making a difference for you.
Best regards,
The Memorygram Team
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