Have used Meraboiler for a few years now. Boiler in a flat broke down and needed replacing. They went out within 2 days and replaced the boiler, even added credit on the electric meter to make sure e... Voir plus
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Lisez les avis des autres
Mera boiler is a fraudulent company. Take half money make us sign a contract and keep cancelling installation date. without informing us . Paid advance £1490 in April never done work until end of June... Voir plus
**Alert - SERIOUS CONCERNS – AVOID THIS COMPANY** **Extremely disturbing experience. I paid for a boiler service, waited at home all day on 25 August, and the engineer simply did not turn... Voir plus
Don’t use this company. They came to service my boiler ended up flooding my whole house. Haven’t given gas safety certificate despite complaints via phone and emails. customer service manager is real... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Meraboiler is a premier London-based boiler specialist, delivering top-tier heating solutions across the UK. Experts in Vaillant, Worcester, and other leading boiler brands, we provide professional installation, servicing, and 24/7 emergency repairs by Gas Safe registered engineers. Our customer-centric approach guarantees fast, reliable service, with next-day installations and instant online quotes for a seamless experience. Committed to energy efficiency and exceptional customer satisfaction, Meraboiler offers tailored heating solutions trusted by thousands.
Coordonnées de contact
168 green street, E7 8JT, London, Royaume-Uni
- 020 8150 2025
- meraboiler@gmail.com
- meraboiler.com
2,3
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228 avis
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Worst Boiler company ever
Worst Boiler company ever, provided a service took my money over 5 weeks ago and still have not provided a quote to repair the issues, called them a number of times only to be told we will call you back with a quote, which still has not happened . Do not use this company .
16 janvier 2025
Avis spontané
Réponse de Meraboiler
Thank you for bringing this to our attention, and we’re truly sorry to hear about the frustration you’ve experienced. At MeraBoiler, we aim to provide timely and reliable service to every customer, and it’s clear we’ve fallen short in your case. This is not the experience we want for you, and we apologize for the delay in getting you a quote.
We’d like to resolve this for you as quickly as possible. Could you please share your service reference number or contact us directly at 0208 150 2025 or admin@meraboiler.com so we can look into your case immediately? Our team is committed to investigating what went wrong, ensuring you receive the quote you’ve been waiting for, and addressing any outstanding issues promptly.
We value your feedback as it helps us improve, and we’re determined to make this right. For anyone reading, we assure you that we take these matters seriously and are here to support our customers every step of the way. Thank you for your patience, and we hope to turn this around for you soon.
Réponse de Meraboiler
Thank you for taking the time to provide your valuable feedback! Your input is greatly appreciated, and we are thrilled to hear that you had a positive experience with our services. We strive to deliver exceptional service to all our customers, and your feedback motivates us to continue providing the best possible service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Meraboiler!
charged me to resolve problem
charged me to resolve problem, didnt resolve despite multiple chasers
3 octobre 2024
Avis spontané
Extremely Disappointing Service
Extremely Disappointing Service - Avoid This Company
I cannot recommend this company. From the very beginning, the installation of my new boiler was a headache, and things have only gotten worse. The customer service is shockingly bad—they continuously transferred me from one person to another, leaving me without answers. When I questioned a payment I didn’t owe, instead of apologizing for their mistake, they brushed it off as a simple error.
Now, my boiler, which is still under warranty, has stopped working, and when I asked them to come out and check it, they wanted to charge me a call-out fee. It’s clear their focus is on getting your money, not actually providing good service or honoring their warranty. Completely dissatisfied with how they've handled everything.
reason for cancel their call out :
I am writing to express my concern regarding the recent call-out charge for repair my boiler.
confirmed by the manufacturer, my boiler is still under warranty, and if the issue is found to be a boiler fault, no charge would be applied for the call-out, I was informed that a call-out fee is being charged by mera boiler, and I would like to understand the reason for this. As the manufacturer has confirmed that the fault should be covered under warranty, I am seeking clarification on why I am being charged this fee.
Could you please provide a detailed explanation of why this charge is being applied despite the warranty coverage?
10 décembre 2024
Avis spontané
Réponse de Meraboiler
Thank you for reaching out to us regarding the issue with your boiler. We completely understand how inconvenient such issues can be, and we are more than happy to arrange a visit to investigate and address the problem.
However, we wanted to inform you that, as you are not currently covered under a service care plan with us and the breakdown falls outside the workmanship warranty period, a call-out charge will apply for this visit. The standard call-out fee is applicable.
This charge covers the cost of our technician's time and expertise to diagnose the issue. Should any repairs or parts be required, we will provide you with a clear estimate and await your approval before proceeding further.
I have actually spoken with you and assured you that we can send our engineer today between 2-3pm. Unfortunately, later on you emailed saying "DO NOT SEND your engineer".
We try our best to serve all our customers as per their expectations. Due to the high volume of calls our engineer's time has to be paid as they are working long hours in these weather conditions.
If you have any questions or would like more information about our service care plans to prevent unexpected costs in the future, feel free to reach out. Thank you.
AVOID MERA BOILER IN ANY COST..
AVOID MERA BOILER IN ANY COST..
I am a landlord and needed a boiler fitted my concern is I have trusted them and paid the full amount I have been told it’s 3 days job the came in first day turn off heating and hot water when there is family with 2 kids next day there van break down and I have to provide my tenant electric in than it’s weekend no communication when they coming I have to chase them it took them 5 days and house is a mess, electric shower stop working from the day they started, pipes are leaking all the cables are hanging and old pipes still floating around all the rubbish still at the front of the property after they finished I am still chasing them to come and fix the issues PLEASE PLEASE AVOID THIS COMPANY
28 novembre 2024
Avis spontané
I used Mera Boiler to install a new Boiler
I used Mera Boiler to install a new boiler in my house. They gave me cheaper quote compared to others. Janhvi from the sales team was very professional and helpful. She booked an appointment the very next day after providing the quote.
13 novembre 2024
Avis spontané
Réponse de Meraboiler
Thank you for taking the time to provide your valuable feedback! Your input is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Meraboiler!
Treat Customer Boiler as Mera Boiler
Treat Customer Boiler as Mera Boiler
22-23 October 2024
Heard their commercial over the Radio and decided to Take a quote for supply and fit a new boiler amongst two others. Their price was good and work was found satisfactory on installation. A Hive thermostat was successfully installed. Professional approach appreciated
22 octobre 2024
Avis spontané
Réponse de Meraboiler
Thank you for taking the time to provide your valuable feedback! Your input is greatly appreciated, and we are thrilled to hear that you had a positive experience with our services. We strive to deliver exceptional service to all our customers, and your feedback motivates us to continue providing the best possible service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Meraboiler!
Very poorly installed a new valliant…
Very poorly installed a new valliant boiler having issues with heating. engineers did not even wait to see boiler is working no engineers turn up to see what the problem is having been calling them messaging them. No replys back took full amount of the works but no service at all did not also show how to set the boilers up engineers just left saying they have to fit another boiler somewhere else.
5 octobre 2024
Avis spontané
MeraBoiler's heating system maintenance…
MeraBoiler's heating system maintenance services are top-notch. Their team worked efficiently, ensuring our system runs smoothly
23 juillet 2024
Avis spontané
Réponse de Meraboiler
Thank you for taking the time to provide your valuable feedback! Your input is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Meraboiler!
Their project management was…
Their project management was exceptional, ensuring timely completion and minimal disruption
22 février 2024
Avis spontané
Réponse de Meraboiler
Thank you for taking the time to provide your valuable feedback! Your input is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Meraboiler!
Their heating system installation…
Their heating system installation services are impressive. Quality materials and workmanship were exceptional
23 juin 2024
Avis spontané
Réponse de Meraboiler
Thank you for taking the time to provide your valuable feedback! Your input is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Meraboiler!
Good service
Good service
Any issue with boiler they available on call all the time
8 septembre 2024
Avis spontané
Réponse de Meraboiler
Thank you for taking the time to provide your valuable feedback! Your input is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Meraboiler!
Good work all around, the best
Good team , good advice, quick and no mess installation , don’t have to wait for weeks,can say one of the best around, always recommended
19 août 2024
Avis spontané
Réponse de Meraboiler
Thank you for taking the time to provide your valuable feedback! Your input is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Meraboiler!
Had a new Vaillant Ecotec Plus 832…
Had a new Vaillant Ecotec Plus 832 installed on the 05/09/24. The team of three arrived on time, placed down dust sheets to protect my ground floor area. Informed me of the steps they were taking and kept me in the loop throughout the entire installation process. After removing my old boiler of the wall they proceeded to complete a power flush before installing the new boiler. I even had the owner of the company visit in the early afternoon of day one to check works were to the correct standards. The weather was against them in the afternoon, it rained heavily making it difficult to seal the new flue location in sand and cement from the outside. The team assured me they would come this morning between 8am and 10am to finish any snagging. They were true to their word and attended just after 8.30am and completed works within the hour. I couldn't be happier with the service I have received and would recommend them to friends and family.
5 septembre 2024
Avis spontané
Réponse de Meraboiler
Thank you for taking the time to provide your valuable feedback! Your input is greatly appreciated, and we are thrilled to hear that you had a positive experience with our services. We strive to deliver exceptional service to all our customers, and your feedback motivates us to continue providing the best possible service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Meraboiler!
Don’t waste your time
Terrible! Haven’t turned up for two appointments and are nothing but rude on the phone.
Very argumentative and unprofessional customer service, the customer certainly isn’t right where these cowboys are concerned
Give these lot a swerve and contact a reputable company. I wouldn’t be surprised if they’ve paid people to give the 5 star reviews!! Especially as there are so many terrible reviews
21 août 2024
Avis spontané
Réponse de Meraboiler
This is the feedback from the tenant. We have spoken with her Landlord and we never had any issues with the Landlord and had a happy ongoing relationship. When we spoke with the Landlord, she informed us that this tenant was going to move the appointment to next week. This could be that she forgot, which is fine. So this feedback is very dishonest, we have informed the tenant that we have picture evidence and tracker evidence. Therefeore, this feedback is not true to our knowledge and the tenant knows that.
Mixed Experience with Meraboiler - Late Arrival but Polite Service
I recently hired Meraboiler for a boiler installation, and my experience was mixed. Unfortunately, the engineers arrived late and had some parts missing, and I had to contact them twice to inquire about their arrival time. This delay led to a late finish, and they seemed rushed during the final hour to complete the job.
On the positive side, the work was completed properly, and I have no complaints about the quality of the installation. Additionally, the engineers were nice and polite throughout the process.
While the tardiness and rushed ending were disappointing, I appreciate the professionalism and courtesy of the team. I hope Meraboiler improves their scheduling to provide a more seamless experience in the future.
12 août 2024
Avis spontané
Réponse de Meraboiler
Thank you for sharing your feedback with us.
We sincerely apologize for the inconvenience.
We’re glad to hear that you were satisfied with the quality of the work and the professionalism of our team. Your comments are important to us, and we’ll be taking steps to improve our scheduling and communication to ensure a smoother experience for our customers in the future. Thank you for choosing Meraboiler.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Meraboiler!
Mr and Mrs Shiva
Meraboiler has very experience engineers who are very
hardworking and helpful.
26 juin 2024
Avis spontané
Réponse de Meraboiler
Thank you for taking the time to provide your valuable feedback.
Excellent from start to finish
Excellent from start to finish. I was kept informed regularly on all aspects of the installation. What date I wanted, the time the installation team would arrive etc. They were prompt , friendly, tidy and thorough. After installation the follow up service was excellent.
8 juillet 2024
Réponse de Meraboiler
Thank you for taking the time to provide your valuable feedback! Your input is greatly appreciated, and we are thrilled to hear that you had a positive experience with our services. We strive to deliver exceptional service to all our customers, and your feedback motivates us to continue providing the best possible service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Meraboiler!
The engineer came on time and done the…
The engineer came on time and done the job very quickly. Very professional and reliable company to work with.
4 juillet 2024
Avis spontané
Réponse de Meraboiler
Thank you for taking the time to provide your valuable feedback! Your input is greatly appreciated, and we are thrilled to hear that you had a positive experience with our services. We strive to deliver exceptional service to all our customers, and your feedback motivates us to continue providing the best possible service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing Meraboiler!
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