Meraboiler Avis 

Honestly, this is one of the worst companies I’ve ever dealt with for anything. The initial installation of the boiler happened prior to Covid, and they did an absolutely horrendous job. Caused a leak from the roof which meant the floor board had to be lifted and then sorted.
On top of that the customer service is a joke. I thought I’d give them a chance but I regret that decision every single time I deal with them.

Today I had an engineer come to service the boiler and he made an absolute mess of the cupboard which houses the boiler. He lost two of the screws, left the cabinet wonky and missed placed one of the support poles.

I would 10/10 NEVER recommend them to anyone and if you’re thinking of using them, don’t.

Mera boiler team has been very useful. They have helped replace boiler in 2 days. Also, they have a great support team post sales as well. We are with their services and definitely recommend them for boiler work.

I reported an issue with the boiler late yesterday .
Mera bolier representative was here this morning Problem sorted . Very impressed with the response and service .Keep up the good work

The new boiler has error codes. Everytime I call them they say they will call back. They never ever . Totally rubbish company. With this kind of service they have the audacity to advertise on radios.

They installed my brand new boiler without power flushing the system first. Then I had to hound them to come back and clean the system, they sent two guys the following day, they put the cleaning liquid in the system , ran it for a couple of hours without flushing out the FP2 liquid and packed everything and went. The cleaning liquid was running in the system so I had to call them over 20 times so they come back and drain the system again to flush out the cleaning liquid and add inhibitor in the system. They refused to come back , I had to drain the system and put inhibitor in the system myself.

After a week following the installation , I noticed that they didn’t fit the drain properly , the acid was leaking on the kitchen floor under the kitchen cabinet so I had to drill a hole in wall myself to channel the drain pipe out to the main drain outside. When I spoke to them they aren’t interested to listen or help and they tell you that ‘ my engineer said we have done everything correctly’.

I would avoid this company at all costs.

We got up with no heating and no hot water on New Year's day.
Mr Singh personally took my call and helped me to solve the problem. Very helpful.
Thank you 😊

Agree with previous comments. Please don’t use this company. Totally unprofessional and don’t respond despite numerous telephone calls and messages. Keep away!

The engineers who visited were very methodical and resourceful and were able to troubleshoot the issue I was facing quite quickly. Really helpful. Thanks and keep it up guys.

Find a different boiler company. I inherited these guys from the previous owner and they've been mediocre at best + failed to get back to me after two calls two days in a row about an issue I had. You call, and they tell you they will be back in touch shortly, then nothing. Also my boiler has been the bane of my life for the past two years and I consider their "servicing" of it must have had something to do with it.

Meta boiler are a bunch of crooks firstly they will give you cheap Quoitation but they will always add on extra charges during the job also they do not do the job to industry standard I would stay well clear from this company

Don’t use this company. They came to service my boiler ended up flooding my whole house. Haven’t given gas safety certificate despite complaints via phone and emails. customer service manager is really rude and would never come back. She will hand in phone call to his assistance or remain on lunch whenever she has to answer complaint.

We got a boiler installed from them pre-Covid.
Due to the lockdown etc took a Homecare contract with another company who pointed out some mistakes and misses at the time of installation.

Have been querying with MB for the past 1 year now - made several phone calls/sent emails/whatsapp messages to the owner but no concrete response till date.
A COMPANY THAT I WONT RECOMMEND ( they'll sell and install but after that seem to disappear ).

Don't make the mistake to use this dodgy company. They wont provide any after service, a new boiler which they installed last year broke down and they wont come to fix it, even so its under warranty. After several calls telling me that someone will call back to arrange a visit no one calls. Stay away from this company.

Thank you for quick response and solving the issue

Good service & they installed my boiler in one day. The team who came to instal the boiler were very supportive and friendly. Office staff is always ready to talk and assist for any queries. 5 star and would recommend

My boiler suddenly stopped working and in less than 24 hours I had a new one. Meraboiler were super quick and reliable and I would recommend them to anyone

I didn't wanted to write this review and complained by calling 5-6 times but no resolution. They are only good with selling but no post sales support. So I dont recommend anyone to hire them.

1 year before I have purchased brand new boiler and fitting. Engineer came long way to installed, but in 1 day time there was problem in heating of radiator , so I called them multiple times and nobody came to fix. At last I had to hire local gas engineer by paying them extra,

Now after 1 year, they are calling me to buy boiler service contract. So I have reminded them past experience and compliant about it. Also I have proposed, that I can buy your service plan but firstly you will have to provide 1 service as complementary to compensate. Now these guys are not responding to my call, as usual.

Financial Service Ombudsman rules to stop companies like MERA Boilers to avoid their debts. Long overdue....

The practice known as ‘phoenixing’ when a firm winds up and an individual connected with it re-opens under a new guise to avoid the liabilities of the old business. Typically, directors or senior staff owe significant sums and/or have engaged in misconduct, but reappear with their new firm doing the same business.

Mera Boilers are in 'LIQUIDATION' when asked to return our £2000 when we cancelled. But they are still TRADING for everything else.
This company gives small businesses a bad reputation. BEWARE of losing your money.