Merit Administration Avis 

Overall, demerit experience was very seamless and easy if it wasn’t for my representative at the dealership, it would’ve been much more difficult. It took a bit more time to expedite since my claim required and inspection that was on site at the dealership that will be working on the car that extended the time that I needed a rental. I was very appreciative that all of the labor on the repair and replacement of parts was covered 100%. I did anticipate that the parts that was nominal charges compared to the labor would have been covered 100% as well but they were not. I was happy to have the $100 deductible but once again the parts portion was $333 out-of-pocket that was not expected. I will be submitting my Car Rental statement to get a reimbursement for the rental. I hope that process goes just as smoothly thank you , Rose Drygala.

Great company to work with

Complete waste of time and money

It was handled promptly and efficiently

Some of my parts was under warranty thank you

Very efficient

It was bad took two months for me to get my truck but happy when I got it back I gave you 4 stars I was satisfied cause my truck is working thank you for having patience

It was easy and a good experience

Clean and comfortable.

Nissan Dealership handled all communication with warranty company, provided a rental car during service event, and charged only the deductible of $100.00 once transmission installation was completed. So far so good with vehicle. Thanks for your help in this matter.

Timely service !!

I was required to make all past service documents available. Sometimes this can be a big headache and time consuming. Fortunately I had all my work done at my previous dealership and just needed to make 1 call.

In may I had engine work done on my pickup. A very long-drawn-out process by Merit. Call to enter claim. Verbal approval accepted to proceed, but then once my mechanic verified issue, I had to wait days for one of their people to come to the auto shop to verify and say yes that’s what’s wrong and then tell the auto shop what they were going to pay or not pay for. It was a joke; majority of the parts and fluids that had to be remove or had become contaminated due to the required process to identify and access the area damage to make the required repairs were denied, what a scam and still charge there $100 fee too.
Weeks later I brought my pickup back in for engine light coming back on. The auto shop called in the claim and was told ok to proceed. This was the email sent to them with what was needed and complied. I attached the Email Merit sent to my auto shop, clearly stating either type of data was acceptable.
MRT158005-3 REQUIRED DOCUMENTS REQUEST

To Process this claim we need a copy of:

- Work Order with Mileage, VIN, and customer information
- Itemized Parts with part numbers and Labor ( please reflect repair time vs diag)
- Any Code or Freeze Frame Data
- Picture of failure or Failed parts on the vehicle.
- Maintenance Records for Vehicle


The repair must be Authorized before work can be performed. Repairs done without prior Authorization will result in claim denial.

If there are any issues or concerns, please do not hesitate to contact us. Thank you.

After the review from a 3rd party company based in Florida who reviews all their claims, they declined the claim, because they said they needed the Freeze Frame data and wouldn’t consider till then, knowing that once the battery was disconnected the Freeze Frame data could no longer be extracted, because the computer will reset once the battery is reconnected, but clearly stated on the document from Merit instructed my auto shop what data was needed which they fully complied by sending the error codes (any codes) from the computer from my pickup prior to disconnecting the battery, which Merit clearly stated any code or Freeze Frame data. I’m not sure who runs the show at Merit, but it surely looks like another entity. So, I’m not sure who was getting my money. I called, because phone request from my shop to try to clear up this discrepancy went conveniently un responded. Since Merit wouldn’t respond back with my auto shop, I called back twice, both times I was treated rudely, intimidated and talked down to me like a little kid, very unprofessional and unacceptable. Very quick to twist the conversation and contradict themselves with no respect or focus on the concerns of the customer. This just proves they will twist and nick pick to prevent any or very slim payout. THEY WILL DO WHAT EVER POSSIBLE NOT TO PAY THE CLAIM. Please save yourselves the headaches and throwing your hard-earned money out the window on this SCAM laced company.
If I could give a zero star I would. your company is a disgrace. How I and my auto shop was disrespected and treated was unprofessional and unacceptable. Only until I went to the insurance board in Missouri and Michigan did you finally do your job. I hope that the insurance board looks much deeper into your unethical practices and issue the highest disciplinary and punitive punishment deserved to you.

Merit covered all of the components that’s within my policy without any hassles. They made the transaction very easy. My car is running like new, thanks too Merit.

My intial cobtact wirg telephone number kept asking if I needed Medicare. It was very annoying. It took two days to connect with someone. Then they questioned my warranty. But in three days it was approved after I sent in records of my keeping maintenance. Then the work was approved. Even though I had the Diamond service.

I was very pleased that David kept me in the loop concerning my claim always answered my questions when I called never made me feel as though I was bothering him the key to success is communication and understanding and David went above and beyond to make sure I was taken care of thank you David

I just feel that I was given a bad deal with my car each time it needed service when it came to the warranty. I'm supposed to have the diamond package and nothing was never covered under my warranty.

Your company service was outstanding thank you very much.

I am not satisfied with the service. My rental reimbursement was denied because Merit set hours at 6 that think the labor when they have a 8hrs minimum before any reimbursement, they say they would pay $30 per day 60% of cost per day up to maximum $180, my rental cost was upwards of $380. The vehicle was in shop for 8 days and Merit only pays 6 hours labor that they set in order not to reimburse me less than half of the rental cost. Merit recommended cheaper generic parts which doesn’t work with the vehicle so they have lowest payout. I am suggesting to Vehicle owners that it’s better to create an account for that warranty and put that $130 per Month in it that you would be Merit for a useless warranty where end paying much more than if do by yourself, NO MORE of these useless plans.