Merit Administration Avis 

Fremont Ford was great, explained every thing. Truck sounds great and no more miss in my garage. thanks

The whole process of getting my car fixed was pretty smooth, but the approval could have been quicker. I think that if we weren’t on vacation it would have taken longer.

Warranty, Service

The dealership had my car for a month, trying to work with the warranty department that would not budge. I ended up paying out of pocket $1800. Will not recommend this warranty service.

WARNING!!!!!
DON'T DO BUSINESS WITH THIS COMPANY!!!

I purchased a warranty through US Automotive Protection/Merit, just off what the Protection Specialist Jared Turner told me.

I didn't have any paperwork or policy in front of me. They tell you what it is and you decide from there. I told him I didn't want to deal with another 3rd party warranty company.

He told me something I've never heard. He said, They are a Dealer Direct Warranty company. They deal directly with the dealerships. You have the option to go to other shops also but if you choose to go to the dealership, they'll have all your info. Untrue!

My deductible was $100. That's all I would have to pay, if my car went to the shop under a covered problem.

I told him, if I had the full amount, I would pay the warranty policy in full, which came to $3,555. I'm so glad I didn't have the full amount.

My car developed steering problems. The Nissan dealership found it the be the steering rack. I filed a claim. Parts and labor was cover by the warranty. Here's where everything went sideways.

Dealer quoted the price for the rack a little over $1500, warranty company said the price they see is a little over $1100. I had to cover the outstanding balance of $466.07.

Yeah, so much for the $100 deductible.

Dealership replaced the part and found out it needed a new high pressure line. They called the warranty company.
US Automotive Protection/Merit denied the claim.
I called them. My claim specialist Kyle told me, they cover the major part but don't cover the lines the major part needs in order to work.

Line cost $488. I had to cover the price. So much for the $100 deductible that I was told is all I would have to pay.

Now I'm out of pocket right at $1000 with the warranty policy.

Dealership found another problem, warranty company denied the claim and said, "My policy reached it's MAX payout." WOW!!!

How does that work. They're charging me $3555 for the policy and it's max out is a little over $1800. Jared Turner didn't tell me that.

I cancelled the policy immediately. They got me for a few monthly payments. Just think if I would've paid the $3555 total.
Guarantee you they wouldn't be trying to send me no money back.

WARNING!!!!!!!!
DON'T DO BUSINESS WITH THIS COMPANY
Look at their reviews.

They are a 3rd party warranty company. I don't care what name or phrase they want to call it.

You drag oit the approval process too slowly. Then when you approve repair its not a full fix. Consequently i was forced to tow car back to dealership 4 days later to get thr second solenpod replaced. Both should have been done on first visit.

The process was long and stressful with zero communication. I was without my car for 13 days. I called on day 2 to make sure they had everything from the repair shop and was told they were just waiting for me to send my service records for the past 12 months. No one called or told me and I only found out because I called and asked questions. Next I was told someone would have to come and inspect my vehicle at the shop. Each day I called and was always told I’d get a call back. No one has ever called me back. My repairs were over $9000 but only about $6000 was covered. I asked for a list to show what is covered vs what is not covered compared to the estimate submitted by the shop. I was emailed a list of part numbers and only for the parts covered. I wanted to be able to compare and see if anything could be postponed. No one responded to my email request or returned my phone call again. My car was done on Friday but they wouldn’t release it to me because payment wasn’t made yet. I called this morning and was told there was a problem with the credit card and they wouldn’t release figure it out and call the shop and pay. So I was without my only car for 13 days for a job that took 3 days. The other time I had to call about my policy was when my key fob broke. I was told it wasn’t covered. When I got the policy, I was a customer of Endurance. My salesperson convinced me to cancel with Endurance and get my current policy instead. She went over all the things that made this policy superior-key fob replacement was one of them. It was disappointing to find out it was not true. I was told how easy the claims process would be. Take the car anywhere I want-the shop sends the bill and they pay directly. Well no one said for me to send records. Then there was an inspector needed to go to the shop. The most frustrating thing however was never getting a call back. Agents told me “I just sent him a message and he’s on the phone and will call you back within the hour”. I called almost daily because I was trying to figure out if I needed to rent a car. No one called me back still to this day. I’m giving 2 stars instead of 1 only because I have my car back and a lot was covered. I do think the sales person mislead me and frankly there’s no excuse for not returning a single call in 13 days. The repair shop did say a lot of warranty companies are more difficult to work with so I was relieved it was a better experience for them.

Vehicle was at dealership.. They were charging $546.00
per hour. Service manager suggested I remove my vehicle from the dealership and bring it someplace reasonable..Did as suggested.. My mechanic did the job at one quarter of the.. Dealership had it for 11 days.. My mechanic did it in three days. Did I mention the repair was 1/4 of the price.. Thanks Merit..

Merit really tried to work with me by getting me the best service that met my concerns. I wish they covered more. But, at least it was something.

This place is a scam. I will be canceling my policy. It was a complete waste of money.

I was without my car for more than 7 days because I was a new customer with Merit Administration. The delay was not my fault; it was yours. The job took about 9 calendar days, when it should have taken no more than 2. Not happy.

Worst warranty company denied my claim even sending in complete service history and now having to pay out of pocket even though I paid over $3,000 for this extended warranty, this company is a fraud.

The company covers several of the things I needed replaced, but it takes up to 24 hours to get a reply as to if the items will be covered. I am without a vehicle until my vehicle is repaired.

Excellent service delivered in a timely manner.

I am very happy that my car was repaired after the dealership submitted the simple documentation needed to get a quick response. Thank you!

The invoice for the water heater was for over two thousand dollars. Your company sent a check for only six hundred dollars without any explanation regarding the amount sent. Emails to the company kept indicating the address was invalid. I had to mail a letter to the company.

Everything has been so amazing and service above 10/10.

Fast service and polite people very helpful