Metro Bank Avis 267

Avoid this bank at all costs. Having issues with the due diligence team threatening to restrict my account unless I email them personal bank statements from another bank which they have put a deadline on me doing so. Everything a bank tells you to avoid in case of scam risk they are asking of me. I have told them I am not comfortable with it and they have informed me I have to or they will restrict access to my account.

Worst bank ever , was ok when first opened!! Got people in on this great bank times 7days a week print a new card there a then all stopped!!! No staff to help what so ever poor customer service

The head office complaints is awful so much favouritsm they think after doing security and then blocking account and putting it to fraud is ok to do when it is there customer service advisors fault. They think defaming someone name and character is good and they say it is not intention when it was as the account was blocked and put to fraud not becuase of the customer because of the the advisor not listening!!!!! They do not take defamtion seriously at all on protectered characteristics, Tehy dont care if your disabled absolutely awful service and they insult with low compensation after losing my 10k out of order

One star just for the air conditioning. Anyone running a business should stay well clear of this useless bank. Their service has nosedived. They have no understanding of the realities of running a business and are unable to make small adjustments.

Service has deteriorated. Branch opening hours significantly reduced. Overseas debit card fees introduced. Coin sorter withdrawn. Direct debit slow to set up. Poor response to formal complaints. Not much left to recommend them.

Worst bank fraud done on account while abroad after they blocked my account . 4 months later was informed that it was my fault and that money cannot be returned

Worst bank I have ever been with. They block your account. They demand that you send back statements from other accounts if you transfer money onto their savings. Demand wage slips. When they block your account for no reason, you can't speak to the fraud team to unblock it, they just demand wage slips and bank statements to be sent. Everything has to be done by email
If you just have a savings account you have to call them everytime you want to make a payment to a new person and you can only change it 3 times in one month. Its just a nightmare bank. I have closed my account with them as its too stressful to do basic banking with them.

Today we visited Metro bank At the Nugent centre Orpington we spent an Hour there sorting out some business
We Had the Great pleasure of being looked after by a very nice young man called( OCEAN ) we found him to be Very knowledgeable and extremely professional he told me & my Wife he had only been at this Branch for 9 Month's
he has a great Rapport with customers
Thank you OCEAN for all your Help
You will definitely go far in the Banking Fraternity thank you from Ann Kevin

I visited the Fulham Broadway branch of MetroBank and called multiple times to complete the necessary paperwork and provide all required signatures. However, despite our efforts, the transfer has been rejected four times.
Today, during my latest visit to Metro Bank, I was informed that the bank has yet to fulfill its responsibilities, resulting in further delays. As a customer, I find it disappointing that the process has been slow, especially considering the importance of timely financial transactions.
after 2 months still no solution!!!

Had my 2nd visit to Bexleyheath branch today and the staff there do not seem to care for customers. The 1st visit the bank seemed quiet and the executive explained what we were there for will take a long time and suggested we come in a weekday morning and to save on time we could open an account online. I opened my account this morning took no more than 10 minutes and when we went to a branch at 11 AM, there was a short queue 3 / 7 advisors were out for a lunch, 2 of them seem to be in a meeting and no one was called forward by the 2 who were "serving" for 20 minutes. This is the last straw and will take my custom elsewhere

Appalling service from the so called manager. Very rude and arrogant. I had all the documents to open a bank account and he still turned me down. He spoke to me as if I was about to rob the whole bank. Pathetic behaviour from the bank manager, no moral or customer service. I was treated a lot better at Lloyds tsb and got what I was looking for.

Honestly by far the worst bank ever. Once upon a time when I opened the account they were a really helpful and honest bank with great customer service and clear protocols but alas..... This hasn't lasted.

Customer service agents are extremely rude and I'm not exaggerating enough, the only thing they haven't done yet is sworn. Simple transactions are very long winded with unbelievable timescales. For a simple £40 bank transfer it took over 24 hours to reach the person which is beyond ridiculous and embarrassing.

The staff at the branch are helpful and polite I have to say but on the phone disgraceful.

In short this was the last straw I'm closing this account once and for all! Enough is enough! And anyone considering opening the account, my advice run as far away as possible!!!

Really bad customer service and I only wanted to update my phone number for 3 years and no response and no help

I am giving 3 stars in the hope that I can update it to 5.

LEAH FROM CUSTOMER SERVICE ACTUALLY FELT FOR THE EX METRO CUSTOMERS THAT HAVE WRONGFULLY LOST THEIR ACCOUNTS THROUGH LIARS AND FRAUDSTERS HAVING USED THEIR ACCOUNTS/LIED TO GET MONEY REFUNDED BACK INTO THEIR ACCOUNT/SPITEFUL PHONE CALLS ETC.

MILTON KEYNES CENTRAL BRANCH WERE CLOSING ACCOUNTS WRONGFULLY WITHOUT DISCUSSING THE ISSUES OR EXPLAINING WHY.

HOW COULD A NAME NOT BE FLAGGED WHEN THE PERSON WAS PHONING THEM NO LESS THAN 10 TIMES EVERY MONTH ACCUSING DIFFERENT CUSTOMERS OF THEFT/FRAUD REFUNDED THE MONEY BACK THEN WHEN CAUGHT OUT BY SEVERAL BANKS AND BANNED THE INNOCENT CUSTOMERS ARE NOT INFORMED WITH AT LEAST A APOLOGY.
IM HOPING THAT METRO WILL AT LEAST CONSIDER THIS AND REGAIN THE TRUST OF THE COUNTRY

Horrible customer service. polite staff but the bank’s policies prevent them from doing anything useful to help you. Too many “non customer facing teams” giving customer reps limited information that isn’t helpful or informative. very limited features on the app. Short hours now for stores and call contact centre. Pointless to switch to such a bank. There is no reason to bank with them

The experience I am having with Metro Bank shows that this Bank does not care about its customers.

Very poor behaviour to sort out a Bank issue, which is very basic and simple. And yet, it is not sorted.

It is going to be 1 month and Metro bank did not care to resolve the issue for which I contacted them 3 times in Liverpool Street Branch (London).

Metro Bank does not have a log of what I asked them to sort out. Three (3) times people said they would contact me. Rather they forgot me and I had to explain to them again and again: and yet, not sorted. Metro Bank seems to be deaf and uncaring for its Customers.

Now I am escalating to see if the authority forces Metro Bank to sort its customers issues.

This bank is a joke , did my best for 2 days & 3 visits to open an account,in the branch!!????, no joy . walked away , a potential customer lost!!??. absolute joke, can't believe how Mikey mosy their set up is.

I visited the Southend branch today to open an ISA and savings account, I gave my number and told I would be sent a SMS confirming my place in the queue, I was told I would receive a further text and the wait was 45-60 mins. I left the branch and returned 45 mins later, the gentleman that was ahead of me in the queue had not been seen, he queued for the counter and when seen he was told that he could wait or leave and that there was only 1 member of staff opening account. I had been aware of the member of staff being with the same individual for over an hour. I was sitting near the counter and a customer came in stating he had problems with the app and no December transactions shown, the staff member told him it was a known issue affecting numerous customers. After a further ONE hour, so 1 hr 45+ mins in total I gave up, when I went to cancel my name on the list using the link on the SMS my appointment time was shown as 1815 to 1850, the branch closes at 1800. During my time in the branch I saw 2 other person told that the waiting time to open an account was in excess of 2 hours, they left the branch as I did and the customer in the wait queue before me.

This is no way to run a bank, I and 3 others left today without opening accounts how much is bank losing invisibly, across all of it's branches?

This process should be online, MB are not a new bank, Starling, Monzo, Lloyds, YBS all have online opening.

During my conversation with the staff I mentioned they had bad reviews on Trust pilot, her response was "we get complaints all the time" Not an apology or we're improving things, just an acceptance they provide poor service. With the invisible loses this bank is having, the lack of online account applications and account apps not working properly I am taking my money elsewhere.

Ive never come across any orher company after 35 years ... im sorry to the good ahents but most are do incompetent and rude
I was promised call backs on 2 occasions to speak to managers in which now its been 2 weeks and no call backs.
So yet again i found myself hsving to chase my complaint up yet again making a phone call today to the complaints team.
The person who took the call was so so rude and incompetent name Morgan
He was interrupting me and being rude.
Ive been given wrong information several times ... i was told the final response letter will be sent via email 2 weeks ago.. in which i have not received and i was yold its sent.
I daid sorry to interrupt you can uou please send me confirmation of emsil being sent.
And he started being rude saying you havent let me finish all he was trying to say was if im not happy go to the financial ombudsman.
I said im not being rude you have finished and all im asking do you have confirmation of the email sent and he strated being arrogantly eude yet again even after leaving me on hold for over 15 minutes.
This is unexceptable from any customer services.
Morgan needs to be re trained or more lijrly should be sacked as he was so rude and escalating the situation rather thrn defusing it knowing full well he wanted to just hang up.
I would like tgis incompetent agent / manager from yhe resolution team investigated and put in his place yo learn how yo talk to customers.
Metro bank should hacve a -5 star and mostlty ckming from yhe complaints team.
You should be ashamed of yourselves employing such incompetent rude agents.
Im still awaiting the finsl response letter via emsil which was not sent.
Also still waiting after 2 weeks for on 2 diffrent occasions for a manager call back and still waiting for my £110 that did not come out of the Atm machine.

Taking advantage of the current situation not lowering mortgage interest rates like other lender. Disgusting moral conduct and attitude towards customers in high cost living crisis