Metro Plumb Avis 

614
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I had a very bad experience with this company. Reported a toilet drain leak near the pan. It was only for 10 minutes job but took 3 weeks. Severals calls made and keep getting text that plumbers will... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Craig, Ryan and his team of metro plumb kent are outstanding, and have recently completed a full central heating upgrade which we're very happy with. . However when they came back free of charge to r... Voir plus

Noté 5 sur 5 étoiles

Kieran O'Brien visited us today and fixed a water pressure issue. Not an easy job, it could have been a number of different things. Kieran found the issue and resolved it for us. Very polite and helpf... Voir plus

Noté 1 sur 5 étoiles

Currently waiting on an emergency home call out since yesterday night. Had a text next day giving me a before call out time. An hour later than the time nobody has bothered to call me so im aware. W... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Plombier
  2. Ingénieur gaz

Écrit par l'entreprise

At Metro Plumb, we have over 30 regional depots with highly skilled, local, qualified plumbers on hand to help you 24/7. From dripping taps to burst pipes and toilet repairs no job is too big or small for our local plumbers. Contact us on 0800 415 514.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

614 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 93 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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3,3

Tous les avis

(614)

37 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

After getting a new bathroom fitted by…

After getting a new bathroom fitted by metro plumb Wolverhampton I have been left with thousands of pounds worth of damage, to my driveway, kitchen and exterior wall as well as on going leaking from my shower. When asked the plumber of metro plumb Wolverhampton for public liability insurance I was told he doesn’t have any as it was a cash in hand job, I was spoken to in a rudely manner by him and his partner and told my warranty has been retracted. I am now paying a solicitor to take this man to court! Very unhappy! Don’t waste your money

23 octobre 2023
Avis spontané
Logo de Metro Plumb

Réponse de Metro Plumb

Hi Jennie, we are so sorry to hear that you've had a bad experience with one of our franchises, this is very unexpected and we'd like to investigate this issue to ensure it doesn't happen again. Please can you send us an email with details of the issue, as well as your postcode, to CustomerCare@metrorod.co.uk.

Kind regards,
Metro Plumb

Noté 5 sur 5 étoiles

Very helpful service from Dean

Very helpful, efficient, friendly service from Dean who soon found the cause of the problems and fixed them.
He explained simply and clearly the problems and what and why he had done the repair.

2 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Rogue trader

Rogue trader. They were selected by Axa to fix a leaking toilet under our Home Emergency cover. Plumber arrive over a day late and said needed a new part and would return. Then told Axa they had fixed it and claimed £80 without doing anything. Please be careful using them

31 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great Service

Mark was excellent. He is no nonsense, came in identified the issue and was able to sort it out for us. We would thoroughly recommend.

21 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Quick resolution to an emergency

Tommy Hamill came out the next day after I'd reported my leak and after a brief chat and a look around managed to identify the offending pipe. Within 15 minutes of arriving he'd cut and blanked the pipe allowing me to turn the water back on and back to normality.
There is still work to do, but as far as emergencies are concerned, I can't fault him.

30 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Ive been left with a flooded kitchen…

The plumber was very good, but he said there was nothing he could do because the water is coming from under the house. He promised me that he would get somebody to come and pump it out by the company that owns this building. And it's Monday, and I'm still waithing. My whole kitchen is underwater.

21 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Recommended company

We had a leaking tap pipe, so called our home emergency company who sent out Metro Plumb.
The plumber called beforehand as he couldn't locate our house and arrived on the day.
He was very helpful & professional & explained everything, including why the pipe was suddenly leaking.
Couldn't fault him and thoroughly recommend this company.

25 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Metro Plumb came to our rescue after a burst water main. They dealt with the issue really quickly and professionally, would highly recommend.

22 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service

Emergency insurance job for water leaking from light fitting. Very helpful advice over phone, then an unexpected call from engineer to confirm things.
Arrived promptly, very pleasant guys. Very thorough and persistent work carried out to find a difficult to trace leak.
Very good at updating and explaining progress.
Very happy with work.

24 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Omg what a wonderful service

Omg what a wonderful service ! On time , and fixed my leak and in record time
Friendly service and they plant a tree for every visit in Madagascar! How wonderful is that!
Recommend without a doubt!

24 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great service.. shame about Thames Water

This is the second Metro Plumb engineer who attended a supposed water leak issue at my mothers property and the fourth expert who has confirmed there is not a water leak at the house or in the supply pipe. Both engineers from Metro Plumb are very knowledgeable, helpful and professional in their approach. The entire experience from the initial call from the office through to the attendance has been a pleasure and I highly recommend them; however, it is a shame their employers at the CEO office at Thames Water who seem to want to rip off vulnerable people and in this instance have charged an 83 year old disabled and bed bound lady over £1,300.00 for water she hasn’t used. If it wasn’t for the professional people at CC Water and Metro Plumb, I would imagine my poor mum would have to go without food and heating to pay their fictitious invoices.

23 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Leaking pipe inside airing cupboard.

The plumber, who attended the water leak issue, is undoubtedly a highly skilled professional. This was demonstrated through his methodical approach to tackling the problem, which he resolved decisively and efficiently. Also, he was communicative throughout the repairs process and happy to answer all questions related to the issue.
Needless to say, the plumber is a credit to his profession and his employer: Metro Plumb.

22 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great service

Really quick response time once the job was reported, and the plumber (who was also the nicest guy) fixed the problem in under 10 mins!

21 octobre 2023
Avis spontané

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