Despite their claims to sell authentic designer merchandise from verified boutiques, in the case of their Casablanca t-shirts sourced from a boutique in the Lyon-region of France….the lie-detect... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I needed to obtain a return authorization. I began a live Chat with essential details and I then had to leave the conversation before connecting fully. I resumed 2 hours later and Ronni had taken care... Voir plus
L'entreprise a répondu
Was looking for these boots everywhere. They were sold out in my size. Miito had them, never shopped with them before, so I took a chance. They had Competitive pricing, easy purchasing experience, gre... Voir plus
Great experience!!! I purchased a brand new Longchamp bag from Miinto that was about 40% less expensive than it was at any other website or store, including tax and shipping. The item was on my doorst... Voir plus
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Marché en ligne
- Magasin de vêtements vintage
- Magasin de vêtements pour femmes
Écrit par l'entreprise
Miinto is a global fashion platform that connects the world's best dressed people with a unique selection of premium, luxury and hand-picked local fashion. As a marketplace, we don't own any products ourselves, but instead each order is carefully fulfilled by passionate people working in the world's best fashion boutiques. Feeling inspired? Visit us at www.miinto.com If you need assistance, our customer service team is ready to support you.
Coordonnées de contact
Prags Boulevard 49, 2300, Copenhagen S, Danemark
- customerservice@miinto.com
- miinto.com
4,4
Excellent
360 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Miinto United States
Hi Florina,
We're thrilled to hear you had a great experience with us. Your feedback means a lot and helps us continue delivering excellent service. We look forward to serving you again soon!
Best,
Ronni
Miinto U.S.
Easy ordering but deceiving customers on customs levy …
Easy ordering process and relatively fast delivery. Well packaged item. Only issue is customs levy charged by MIINTO which they simply pocket for themselves as the product is not levied by US customs (under $800). Be warned! MIINTO charges you customs levy which they keep for themselves.
MIINTO replied and now says it’s a processing fee. Then why not say there is a 20% processing fee on top of your order and not say it’s a customs fee for the sake of being transparent so buyers know what the real price of an item is. A chat with their automated customer service also says an algorithm is to blame for the additional charge of 20%. Really!
4 février 2025
Avis spontané
Réponse : Miinto United States
Hi Jose,
Thank you for your kind words regarding the ordering process, delivery, and packaging! We're happy to hear that overall your experience was positive.
We do want to address your concern about the customs levy. Please know that Miinto does not "pocket" any charges. The customs levy is applied to cover handling and processing fees for international shipments. We understand that these charges can be frustrating and are working to ensure transparency in all our processes.
We truly appreciate your input and will continue to improve based on feedback like yours. Should you have any further questions or concerns, please don't hesitate to reach out.
Best wishes,
Ronni
Miinto U.S.
Shipped super fast
Shipped super fast, product was exactly the same but double the price at Saks
30 janvier 2025
Avis spontané
Réponse : Miinto United States
Hi Debbie,
I'm so glad to hear the product arrived quickly and met your expectations! We work hard to offer great products and service, and we truly appreciate your feedback. Let us know if you ever need assistance again in the future!
Best wishes,
Ronni
Miinto U.S.
The shipping was quick and the shoes…
The shipping was quick and the shoes are legit! Great pricing for shoes I can’t find on US market!
1 février 2025
Avis spontané
Réponse : Miinto United States
Hi Jonathan,
We're thrilled to hear that you found the perfect pair at a great price. Enjoy your new shoes, and we hope to see you back at Miinto soon!
Best,
Ronni
Miinto
Réponse : Miinto United States
Thank you for your feedback, Heiko. It's a pleasure to hear that you're satisfied with your experience!
We hope to see you again soon!
Warm Regards
Tom
Super super super
10 février 2025
Avis spontané
Réponse : Miinto United States
Thank you so much, Andrew! That is music to our ears!
We're delighted to hear you've had a great experience and hope to see you again soon!
With regards
Tom
A scammer provided me with a fake item!
A scammer provided me with a fake item!
I’ve ordered a Fendi scarf and they send me a fake one! Moreover it’s not the same one that I order a wrong item!
I had doubts it’s fake because the one I received has never been in Fendi brand before
After been to fendi to check it’s authenticity they confirmed it’s a fake one and they stopped the production of such scarf while ago and it’s not the same material of the one they used to produce! And it’s 100% fake!
After sending to miinto they told me they’re gonna ask their partner boutique to provide me with a proof of authenticity and they sent me a purchase receipt from fendi
After checking with fendi again they confirmed this receipt doesn’t belong to the item that I received and it belongs to another scarf! And they’re scamming me!
After asking miinto for a rerun they said I’ve exceeded the return time frame and they will ask the partner boutique if they’re ok to return it after exceeding the time frame!
However every client should have all the right to return a fake item any item once they know such thing Everly if it’s after the return period!
I’ve been in this hassle for more than a month and miinto are so helpful all what they’re saying they waiting a replay from the partner boutique while their partner boutique is not my issue at all as I bought the scarf from Miinto and I know nothing about this partner boutique so miinto is the one who’s responsible to return me the item and refund me my money regardless their partner boutiques accepted the return or no, they can sort it out later with them! And it’s not my problem that they allow any scammer to trade on their platform!! Basically it’s their fault and they should pay for their faults not the clients!
Horrible experience I can’t recommend anyone to buy from miinto as it’s not a trusted platform there’s scammers selling fake items with original item’s price, anf if there’s any problem happened they will be helpless and they will tell you sorry it’s all about the partner boutique not us!
30 novembre 2024
Avis spontané
Réponse : Miinto United States
Dearest Alia,
Thank you for taking your time to provide us with your valuable feedback. We sincerely apologize for any inconvenience and are actively working to resolve your issue. Your satisfaction is our top priority, and we are committed to addressing your concerns promptly.
Due to your previous review, we are in close contact with our partner store, exploring options for a late return or providing any other documents proving authenticity of your Fendi scarf. We understand the importance and are doing our best to expedite the process.
Rest assured that we take customer concerns seriously and aim for high standards of service and quality of the products on our website. You can expect an email soon with more details about your case. We apologize for the delay and appreciate your patience and understanding during this time. Your trust means a lot to us, and we are dedicated to making this right.
Wishing you a wonderful day, and we look forward to resolving this for you!
Best regards,
Kordian, Miinto
Miinto always delivers on quality
Miinto always delivers on quality. I have made a lot of purchases on Miinto so far and every single purchase has been smooth with fast delivery to the U.S.
15 janvier 2025
Avis spontané
Réponse : Miinto United States
Thank you, Paris. It's a real pleasure to hear that our drive to deliver top quality is being recognized after multiple orders.
Hope to see you again soon!
Kind Regards
Tom
everything arrived correctly and…
everything arrived correctly and quickly.
31 janvier 2025
Avis spontané
Réponse : Miinto United States
As it should! Thank you very much, Wytoria. We're glad to hear everything went smoothly with your order.
Kind Regards
Tom
There are always problems paying
20 décembre 2024
Avis spontané
Réponse : Miinto United States
Hi Maria,
We’re really sorry to hear about the payment issues you've been experiencing. Please feel free to reach out to our support team – we're happy to assist and help resolve any problems you may be facing!
Best regards,
Ronni
Miinto
amazing product
5 février 2025
Avis spontané
Réponse : Miinto United States
Thank you, Mau. Very happy to hear you are enjoying your purchase!
Hope to see you again soon!
Warm Regards
Tom
Most Favorable International Purchase
Great selection, great price, quality product, excellent customer service (I used chat) and super-fast shipping. 100 % completely satisfied. Hope to purchase from again.
28 janvier 2025
Avis spontané
Réponse : Miinto United States
Thank you, Daniel! We could not hope for kinder words! We're very pleased to hear how much you enjoyed us and the CS team are saying, 'hello'!
Thanks again and hope to see you on Miinto again soon.
Warm Regards
Tom
Orders are shipped on time and arrives…
Orders are shipped on time and arrives on time. Website is easy to navigate
12 janvier 2025
Avis spontané
Réponse : Miinto United States
Thank you, Ola. We're delighted to hear that you've enjoyed using our website and that everything went smoothly with the delivery of your order.
We're looking forward to seeing you online again soon!
Warm Regards
Tom
Great price, fast shipping as an oversea shipping
The price of luxury bag is very good. The shipping process is ok, after I answer all the questions from the custom office. So far the shipping time is around 7days. Very acceptable.
30 janvier 2025
Avis spontané
Réponse : Miinto United States
Thank you, Cherrie. We are thrilled to hear that you had a great experience.
We look forward to seeing you on Miinto again soon!
Warm Regards
Tom
Customer service was great and smooth…
Customer service was great and smooth delivery.
23 janvier 2025
Avis spontané
Réponse : Miinto United States
Thank you for the kind words, Prince. We are delighted to hear everything went smoothly with your order. The CS team is saying, 'hello!' :)
Hope to see you on Miinto again soon.
Warm Regards
Tom
From start to finish great experience
From start to finish great experience , quality product delivered in 4 working days from Italy . I ordered something else from Selkirk took over 8 working days. 14 days total
21 janvier 2025
Avis spontané
Réponse : Miinto United States
Thank you so much, Rena! That is music to our ears. We are thrilled to hear you enjoyed the experience and the speedy shipment.
Hoping to see you on Miinto again soon!
Warm Regards
Tom
I like this time shopping
I like this time shopping
I will buy more here thank you
23 janvier 2025
Avis spontané
Réponse : Miinto United States
Thank you, 조현석! It brings us a lot of joy to hear you are enjoying shopping on Miinto and hope to see you again soon!
Warm Regards
Tom
Purchasing very easy
Purchasing very easy, shipping was incredibly quick and return was fairly simple as well. Only complaint would be having to use DHL as there is only ONE seedy DHL location here but I do understand why you use DHL......so 4 stars. Thank you
20 janvier 2025
Avis spontané
Réponse : Miinto United States
Thank you very much, Elizabeth! We are very pleased to hear you enjoyed your shopping experience with us.
We also appreciate your feedback on the delivery and plan to add more options going forward.
We hope to see you on Miinto again soon!
Warm Regards
Tom
Beautiful purse and extremely fast…
Beautiful purse and extremely fast shipping from Italy to the US. Will definitely be a repeat customer!
29 janvier 2025
Avis spontané
Réponse : Miinto United States
Thank you, M. We are delighted to hear you are loving the experience and your new purse. Can't wait to see you again soon!
Warm Regards
Tom
Great experience buying with Miinto!
Great experience buying with Miinto!
I was looking for super specific Italian boots, and I would not have been able to get my hands on them otherwise.
The online experience was super easy and the shipping was transparent and fast.
All around, a great shopping experience
24 janvier 2025
Avis spontané
Réponse : Miinto United States
Thank you, Laurel. It's wonderful to hear you enjoyed the experience!
We are also very happy we could help you get hold of otherwise unobtainable boots.
We're looking forward to seeing you on Miinto again soon!
Warm Regards
Tom
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