I recently purchased some light fixtures for my guest bedroom from Mitzi, and I couldn’t be happier! The entire process—from browsing the website to making the purchase—was so smooth and easy. Their... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great lamps, good customer service! Lamp shipped quickly and was well-packaged. Their website doesn't have a great cancel order feature, but after I accidentally double-ordered they let me ship... Voir plus
L'entreprise a répondu
Our order never arrived. It was listed as sent but also stored in your warehouse. Your abysmal customer service did nothing until we finally disputed the credit card charge a month later. You fina... Voir plus
L'entreprise a répondu
I absolutely love our new entryway light. It's a work of art! Installing it wasn't a walk in the park, mainly because the wires weren't color coated and I had to do some research to figure out how to... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Well-designed, well-made, well-priced lighting has been, well, non-existent … Until now! We believe lighting should be beautiful and made from premium materials, but who says that has to cost you a fortune? Mitzi was founded in New York’s Hudson Valley with a goal to thoughtfully craft high-design lighting and make it highly attainable.
Coordonnées de contact
151 Airport Drive, 12590, Wappingers Falls, Etats-Unis
- hello@mitzi.com
- mitzi.com
4,1
Bien
111 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : mitzi.com
Hi Karmen,
Thanks so much for your fantastic feedback! We appreciate it!
Enjoy!
~Mitzi Team
Great products, better customer service
First off, beautiful lights! But beyond that absolutely spectacular customer service! Highly recommend purchasing directly through the company( rather than a distributor) so you get a great product and a great experience.
17 août 2024
Réponse : mitzi.com
Kelsy,
You are golden! Thanks so much for your unwavering support and feedback! You're truly appreciated! Thank you!
Love & Light!
~Mitzi Team
Réponse : mitzi.com
Hi Amy,
Thanks for your feedback it is greatly appreciated. We're happy to hear that you love the look and quality of your Mica pendants!
Enjoy!
~Mitzi Team
The lamp came much earlier than…
The lamp came much earlier than expected and it was packed well.
25 juin 2024
Réponse : mitzi.com
Jean, thanks so much for your positive feedback! We're happy to know all is well with your Josie wall sconce! We hope you enjoy your new fixture and stop by and see us anytime!
Love & Light,
~Mitzi Team
Light was cheaply made and not what was…
Light was cheaply made and not what was pictured. It was overpriced. I contacted Mitzi for a return and they would not return it. Terrible
19 juin 2024
Réponse : mitzi.com
Hi Claire,
We're sorry you feel that way. Unfortunately, you are past your 30-day window for returning your order. Our customer service will reach out to you soon from Hello@Mitzi.com for more information about your return request. Thank you.
Kind regards,
~Mitzi Team
Great Products and Delivery Services
Update: Mitzi responded immediately after this post and refunded the proper funds. Thank you!
I recently purchased several lighting fixtures from Mitzi Lighting. The products arrived on time and were exactly as described—stylish and well-made.
22 juillet 2024
Avis spontané
Réponse : mitzi.com
Hi,
Thank you for your reply. We are working internally to process your refund. We sincerely apologize for the inconvenience and delay and appreciate your patience. Our customer service team will reach out to you soon. Thank you.
Kind regards,
~Mitzi Team
Beautiful!
The lighting was exactly what I was looking for. The design was fresh yet classic and the quality was amazing. The items were promptly shipped and arrived in perfect condition. I will definitely order from Mitzi in the future.
22 juin 2024
Réponse : mitzi.com
Hi Randi,
Thank you so much for your outstanding feedback and review! We're so happy to know that you love your Shea bath light! We look forward to seeing you again on your next lighting project!
Love & Light!
~Mitzi Team
Réponse : mitzi.com
Thanks so much for your wonderful review, Jan! We're so pleased to hear that you're enjoying your new Parker pendants!
Love & Light,
~Mitzi Team
Images on website accurately portrayed…
Images on website accurately portrayed product. Was easily to install & arrived ahead of estimated date. Great experience!
28 avril 2024
Réponse : mitzi.com
Thanks Heather, we truly appreciate your positive review! We're happy you had a great shopping experience! We'll see you on your next lighting project!
Love & Light,
~Mitzi Team
Good quality
Excellent customer service. Responsive and efficient. The light fixture is really nice. Slightly pricey but overall like the company.
27 avril 2024
Réponse : mitzi.com
Hello Shari,
Thank you so much! We truly appreciate your positive feedback! We hope you're enjoying your Ariana pendant lights!
Love & Light,
~Mitzi Team
Looks great in our bathroom.
26 avril 2024
Réponse : mitzi.com
Hi Staci,
Thanks for your amazing review! We are happy to hear that you love your Elli bath light! We appreciate your business and look forward to seeing you again on your next lighting project!
Love & Light!
~Mitzi Team
First timer
First time purchasing from Mitzi. Great experience and the lighting fixtures are perfect. Only downside is I did not receive an e-mail alerting me my fixtures were on their way, BUT fortunately I was home and they arrived in record time too.
20 avril 2024
Réponse : mitzi.com
Hello,
Thank you, Jennifer for your wonderful review! We're happy to hear of your experience with us and elated to know that you love your Margot 3-light semi flush mount fixture! We appreciate your business and hope to see you on your next lighting project!
Cheers,
~Mitzi Team
The glass is different than previous…
The glass is different than previous lighting of the same model. I need to return.
3 avril 2024
Réponse : mitzi.com
Hello Suzanne,
We appreciate your feedback. If you have any questions or concerns about your previous order, please reach out to our customer service team directly at Hello@Mitzi.com with photos of your issue. Our team will be more than happy to assist you with replacement glass for your fixture! We appreciate your business and would love to assist!
Best Regards,
~Mitzi Team
Ordered 8 bulbs over a month ago
Ordered 8 bulbs over a month ago. Received 4. Contacted them right away they said they would send the remaining 4 out but it's been over 3 weeks and still no bulbs and no tracking number.
31 mars 2024
Réponse : mitzi.com
Hello Mateusz,
Thanks for your feedback. We sincerely apologize for the delay in shipping your bulbs. In some instances, there are internal system issues that may cause delays with orders. We have reached out to you via email about your concern. Again, we apologize in the delay and appreciate your patience and understanding.
Kind regards,
~Mitzi Team
Great customer service from Mitzi
I recently ordered the Reese bath and vanity light for my powder room, and it looks so classy and gives off a great mid-century modern vibe. Unfortunately, the install is a little tricky because you have to fit the globe over a disc to fix it in place and it's a bit of a delicate endeavor. During install one of the globes broke, but I reached out to Mitzi and they agreed to send us a new globe free of charge. I am always so appreciative of companies who work so well with customers. Thank you, Mitzi!
15 avril 2024
Avis spontané
Réponse : mitzi.com
Thank you, Jill, for your wonderful and positive feedback! We appreciate you taking your time to write such a great review on your customer service experience!
Love & Light,
~Mitzi Team
Poor Customer Service
Products are beautiful, but customer service is extremely lacking. If your order is perfect, you’ll be in good shape. However if you need help with anything, don’t expect someone to care.
I ordered two of the same fixture. One came with a bulb, and one did not. I was told I needed to buy the bulb for an extra fee for the second fixture, despite having the same exact fixture come in the same order with a bulb.
I was left on “hold” with customer service for hours, and I didn’t receive a response before the close of business hours. I didn’t need an answer then, but a simple “We’re closing, but I’m going to leave the ticket open” would have been helpful. Instead, I had to reach out again and start over.
16 mars 2024
Réponse : mitzi.com
Hello,
Thanks for your feedback. We aim to deliver a great customer experience and apologize for any inconvenience. Thank you for taking the time to bring this to our attention. We value your feedback and we're always striving for improvements with our online site and customer service. Your feedback has been noted! Thanks.
Love & Light,
~Mitzi Team
Great lamp/spotty customer service
Great lamp, but info re shipping was very spotty prior to actual redceipt of lam.
29 février 2024
Réponse : mitzi.com
Hi Joan,
We appreciate your feedback! We're always striving for improvements with our online site, and this has been noted! Thanks.
Love & Light,
~Mitzi Team
While the color was very different than…
While the color was very different than what was described on the website. The product itself was nice and felt like a good quality.
18 février 2024
Réponse : mitzi.com
We appreciate your feedback. We're sorry to hear that our finish wasn't quite what you expected from our online description. We offer our finish samples for $2 each on our website, so you can see the finish in person before you make your purchase. Thanks for shopping with us we appreciate your business.
Kind regards,
~Mitzi Team
Beautiful lighting fixture
Beautiful lighting fixture, great craftmanship. Shipping timeline was decent and package was very well packed. Great addition to my remodeled bathroom.
16 février 2024
Réponse : mitzi.com
Yay! We are always happy to hear positive feedback from our clients! Thanks!
Cheers,
~Mitzi Team
Réponse : mitzi.com
Hello Mclain,
We appreciate your feedback. We're sorry to hear that our finish wasn't quite what you expected. However, we offer our finish samples for $2 each on our website, so you can see the finish in person before you purchase. We appreciate your business and feedback.
Kind regards,
~Mitzi Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.