Never got a reply email back regarding my broken Momo mat and was told I’d get a replacement and it’s been a month. Very upset on this whole experience
L'entreprise a répondu
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Lisez les avis des autres
Wonderful under my very large automated water fountain. No more telling my 5 dogs to stop spilling. My friend recommended you. Tku
L'entreprise a répondu
I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing s... Voir plus
L'entreprise a répondu
Great product! And great customer experience, too. There was damage during the delivery and communications to address this issue went well. They were understanding and structured. Its always nice to f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day
Coordonnées de contact
66 W Flagler Street, Suite 900, 11347, Miami, FL 33130, 33130, Miami, Etats-Unis
- (305) 998-2988
- info@momo-lifestyle.com
- momo-lifestyle.com
4,3
Excellent
199 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The package arrived heavily damaged
The package arrived heavily damaged.
Update: Customer Service promptly replied and resolved by refund me.
I am looking forward to trying the product when it will become available.
11 octobre 2022
Réponse de Momo Lifestyle
Hi Mr. Bui
This is Julia from Momo Lifestyle and I am very sorry to hear about this issue. Nothing to worry, we have also received your email and the item was indeed badly damaged, probably happened during transportation. We will refund you without hassle, please see our response via email and we should resolve it shortly.
It's really a shame you couldn't test our EasyFry ® this time and we hope you give us another chance in future.
Thanks and let me know in case there is any other issue.
Julia - Momo Lifestyle Team
Great Product
27 septembre 2022
Réponse de Momo Lifestyle
Hi there!
We're very glad you're enjoying our product! :)
Momo Lifestyle Team
Excellent customer service
Unfortunately there was a technical issue with my airfryer but Daniel at customer service was quick to respond and resolve the issue. Customer service was excellent even though my purchase did not work out. The only reason I could not repurchase was because of a time constraint with needing the product right away. I do greatly appreciate the company taking care of their customers. Would repurchase from them again
27 septembre 2022
Avis spontané
Réponse de Momo Lifestyle
We appreciate your feedback. Please also keep in mind that all Momo products come with a 1 year warranty, so feel free to get in touch if ever you need again!
Momo Lifestyle Team
A great choice from too many internet options.
I was looking for a water dispenser and Amazon was overwhelming. I saw too many dispensers that looked questionable, so I searched elsewhere. I found Momo, ordered the dispenser and cover set and am glad I made that choice. Everything works well and is easy to use with no questionable parts or unclear instructions.
8 août 2022
Réponse de Momo Lifestyle
Hi Matto!
We're so glad that you're happy with your product! Please also keep in mind that all Momo products come with a 1 year warranty, so feel free to get in touch if ever you need!
Momo Lifestyle Team
Excellent Customer Service
I contacted Momo regarding an issue with the ceramic coating wearing off. Soon enough they shipped me a brand new unit! Prompt and efficient service! Better than Amazon!!
14 septembre 2022
Avis spontané
Réponse de Momo Lifestyle
Hi Jodi!
We're so glad that you're happy with us! Thank you for your feedback :)
Momo Lifestyle Team
Very nice product
Wish I could remember what I was searching for when I saw very informative site about Momo-lifestyle bath mat.
I liked the information presented and that this product is better than stepping out of a shower onto the rug you stepped on yesterday and the day before. My order was shipped quickly and arrived well packaged. It’s been only a few days of use so far and I’m extremely pleased with my purchase.
30 août 2022
Réponse de Momo Lifestyle
Hi Ann! We're so glad that you enjoyed your bath mat and experience with Momo Lifestyle, this is very important to us!
If you enjoy our Drytomita, you may also be interested in our Drytomita Grande and Drytomini for your bathroom, also made from the same mineral.
You can check them out here: https://momo-lifestyle.com/collections/bathroom
Kind regards,
Momo Lifestyle Team!
The MOMO water dispensing is great!
The MOMO water dispensing is great. Fills up the water glass so fast with smooth action. Definitely a great buy! Holds a charge for a long time and charges quickly.
28 août 2022
Réponse de Momo Lifestyle
Hey Jan!
We're so glad that you're happy with your product! Please also keep in mind that all Momo products come with a 1 year warranty, so feel free to get in touch if ever you need!
Momo Lifestyle Team
Réponse de Momo Lifestyle
Hi there, we're glad you're enjoying your bath mat! We now also have the Drytomita Grande and Drytomini made of the same material.
You can check them out here: https://momo-lifestyle.com/collections/bathroom
Momo Lifestyle Team
It is a beautiful option
It is a beautiful option! Great quality and looks chic and modern
24 août 2022
Réponse de Momo Lifestyle
Hi Brenda!
We're so glad that you're happy with your product! Please also keep in mind that all Momo products come with a 1 year warranty, so feel free to get in touch if ever you need!
Momo Lifestyle Team
I LOVE IT!
I LOVE IT!! It is GENIUS!! I enjoy the convenience of it & easy to assemble...
12 août 2022
Réponse de Momo Lifestyle
Hi there, we're glad you're enjoying your M4 water dispenser! Please note that your product also comes with a 1 year warranty for your peace of mind!
Best regards,
Momo Lifestyle Team
Great Customer Service Hopefully Fixes Problem
When I received my Momo Air Fryer, I was excited to try it out. Unfortunately, there was a problem with the drawer (basket). It required too much strength to pull it out, causing me to need to use two hands, one pulling it with all my might, and the other bracing myself against the fryer to keep it from moving. Ridiculous!
I called Customer Support and they began helping me the same day. I was instructed to film a short video of seeing me struggle to open the drawer, and send to them. As soon as they received it, they immediately told me that they were sending me a new unit, and that I wasn't required to return the one I had. Yay!
The new unit should be arriving in 4 days, and hopefully the drawer on that one will not require extra force to open.
I'm giving them 4 stars--it's averaging out two separate scores, 5 for customer service and their amazing way of quickly resolving the issue, but 3 stars on the quality of the air fryer that I purchased.
6 août 2022
Réponse de Momo Lifestyle
Hi Barbara!
We're very happy to have resolved your case promptly, and hope you're enjoying your replacement unit!
All Momo Lifestyle purchases are guaranteed by our 1 year warranty for your peace of mind, so feel free to reach out if you require any further assistance!
Momo Lifestyle Team
Gets too hot on outside
Gets too hot on outside, needs to sit on a hot plate. Hate how it’s settings work. Grill plate is very thin. I am comparing to the Ninja I had, so went back to Ninja. No refunds available
Since rating, I was contacted with an offer of refund, but I gave it away to my sister, so she is happy to have it as a gift.
26 juillet 2022
Réponse de Momo Lifestyle
Hi Carol,
We're really sorry that our Air Fryer didn't meet your expectation! It's one of our best sellers, and a very highly rated product on Amazon so we'd love to help you out!
We do accept refunds/returns for a change of mind within 7 days of carrier delivery, so please kindly get in touch if you recently purchased the item as you may be eligible, so long as the item is still in a new and reusable condition!
Momo Lifestyle Team
Must have
Excellent. The mat is a life changer, makes stepping out of shower a moment of pleasure! Definitely a must have!
18 juin 2022
Réponse de Momo Lifestyle
Hello there!
Thank you, we're very glad that you're enjoying our bath mat!
Momo Lifestyle Team!
Réponse de Momo Lifestyle
Hi William!
We're very glad you're enjoying our product! :)
Momo Lifestyle Team
Réponse de Momo Lifestyle
Hi Linda!
Thank you for your feedback :) we're very pleased that you're happy with our product!
Momo Lifestyle Team
Very happy with the 5 Gallon Water Dispenser
I ordered the “5 Gallon Water Dispenser Rechargeable Water Pump” for camping in our RV. The pump is simple to operate and charge up; it makes refilling pitchers or cups from the big bottle an easy, waste free process. The order was shipped in a timely manner, it actually arrived before I anticipated it. Sign me very happy customer!
25 mai 2022
Réponse de Momo Lifestyle
Hi Sandra!
We're very glad that you approve of our product, and that you're pleased with our timely delivery! Your water dispenser also comes with a 1 year warranty and support service for your peace of mind, so feel free to get in touch if you have any questions!
Momo Lifestyle Team
Good purchase
Good purchase! Nice product! Specially thanks for Clark who answered my phone call to solve my problem. I appreciated it very much!
15 mai 2022
Réponse de Momo Lifestyle
Hi Kae,
Thanks for your review, we're glad you're happy with your product and our service!
Momo Lifestyle Team
Réponse de Momo Lifestyle
Hi Pamela,
We're glad you're enjoying your products :)
Keep in mind that all Momo Lifestyle products also come with a 1 year warranty for your peace of mind!
Momo Lifestyle Team
This is the best bath mat
This is the best bath mat. It does not slip and is attractive. Excellent customer service.
27 avril 2022
Réponse de Momo Lifestyle
Hi Eileen, we are very glad learn you have approved our product! Thanks for getting in touch and for the trust! Any questions, we are here to assist ;)
Very simple to use and looks ver…
Very simple to use and looks ver modern. Great product!
5 avril 2022
Réponse de Momo Lifestyle
Hi Ariel!
We're glad you like your products! Please also note that your Momo Lifestyle products come with a 1 year warranty and free tech support, so feel free to get in touch if ever you need! Momo Lifestyle Team
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