Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Voir plus
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Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Voir plus
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Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Voir plus
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Thalia went out of her way to help me get set up and find the information I needed to be able to use the voicemail successfully. I would reach out to her in the future if I needed additional support.... Voir plus
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Lulu is an excellent representative of your company. Her prompt response time and deep understanding of our needs reflect the outstanding level of service and professionalism your team provides. She l... Voir plus
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Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Etats-Unis
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Marti answered my general email with all the answers I needed and also took time to setup a phone call to further discuss. Service has been great since being taken over by Moneypenny.

Réponse de Moneypenny
We have been working with Jessica for several years. She is always very responsive and helpful whenever a question or issue arises. We have recommended Moneypenny to several of our clients based on the customer service we receive.

Réponse de Moneypenny
Jessica was amazing supporting our needs for after hours calls.

Réponse de Moneypenny
Jessica is very helpful and always goes out of her way to get answers and/or resolution(s) for me as soon as possible.
I really appreciate working with her!

Réponse de Moneypenny
Jessica...Thank You for always making us a priority when we call. Our office knows that every effort will be made to satisfy our needs :)

Réponse de Moneypenny
Our case manager, Amber, is absolutely the best part of working with Moneypenny! She's highly responsive, and works quickly to solve problems and update protocols. We have some pretty tricky and detailed needs, and Moneypenny has bent over backwards to fit our needs into their protocols. We appreciate their efforts to make our experience a positive one.

Réponse de Moneypenny
We love Jessica Greve! She deserves a raise for how well she take care of us.

Réponse de Moneypenny
Amber Johnson, our representative for our company, is always timely in her responses and provides the necessary information/training for our company and team to be successful. When there is a potential change, concern, etc., she is quick to provide solutions and ensure that we, as a company, are able to continue to provide top-notch service to our clients.

Réponse de Moneypenny
Amber handles everything wonderfully

Réponse de Moneypenny
Amber Johnson is the best Client Support Manager

Réponse de Moneypenny
We've been using Moneypenny since the transition from VoiceNation. It was a little rough at the beginning but our client support manager, Jessica (also our account manger from our previous answering service), was amazing through the whole process. She is professional, friendly, and always available to troubleshoot and fix issues. The operator team helped us never miss a call and made our customer interactions smoother. Would recommend!

Réponse de Moneypenny
The onboarding call with L was easy, businesslike, and pleasant.

Réponse de Moneypenny
Dorine and Najee are great to work with! Both are prompt to respond and accurate with monthly On Call updates. Also, prompt to respond and help with admin changes to our account. Thank you both!

Réponse de Moneypenny
Working with Jessica G from Moneypenny is an absolute pleasure! As our account rep, she is knowledgeable, responsive, and always ready to help with any issues that might come up! While our monthly interactions are brief, she is always so friendly and just a delight to work with.

Réponse de Moneypenny
Jessica is the face of MoneyPenny! She is easy to work with. She has great follow through, she wants to see her customers satisfied and does her best to come up with suggestions! I feel comfortable to be in her hands.

Réponse de Moneypenny
Dorine is always prompt to respond and accurate in updates and we appreciate the service that Moneypenny provides.

Réponse de Moneypenny
I had to make some admin changes to our account. Angel was amazing and very detail oriented, she helped me get our account updated with all necessary information. Thank you Angel!

Réponse de Moneypenny
We have only just started, and Brittany Farris has been so helpful in getting us set up and following up to ensure we are happy with the service. It was such an easy process to implement quickly. We think this will be a big improvement for our customers to always have someone answer our phones since we are a small office and can get tied up on a call or pulled away from the phone.

Réponse de Moneypenny
I worked with Marvin Lawson and Lauri Shepard helping to get us up and running, appreciated the options available for our phone service - very smooth experience!

Réponse de Moneypenny
Moneypenny was able to customize exactly what I needed for my businesses after hours answering service. Brittany Farris our Account Manager has been delightful to work with!

Réponse de Moneypenny
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