Moneypenny Avis 

Worst ever answering service. Very unprofessional staff. An answering machine is more professional than the operators here. They mispronounce your name and engage clients I'm an inappropriate manner. Run don't walk away.

Dear Better Business Bureau,
I am writing to file a formal complaint against Voicenation, a voicemail service provider, for their continued billing of my account despite my cancellation of services in April 2024. I am a mental health provider, and the ongoing charges and lack of transparency in their billing practices are causing significant concern, both professionally and financially.
Background:
I had contracted with Voicenation to provide voicemail services for my healthcare practice. However, I canceled my account in April 2024, and my reflects the change of phone number from the Voicenation number 612-429-5564 to my personal contact number. This change occurred on April 15, 2024. Despite this cancellation and removal of their number from my website, Voicenation has continued to bill me $135 per month since April 2024. Lack of Transparency: Voicenation’s website states that users can “update” their credit card, but there is no option to see or verify what is being charged or to confirm cancellation. Furthermore, there is no option to directly cancel the account through the user interface, leaving customers like me unable to manage their billing preferences effectively.
1. Risk to Client Privacy and Safety: As a mental health provider, it is vital that I maintain clear and secure communication with my clients. Some of my patients still have the old Voicenation number saved in their contacts, and they have unknowingly left messages on an account that I no longer monitor. This could have led to disastrous consequences for both my practice and my patients' well-being.
Actions Taken:
• I called Voicenation's customer support in April 2024 to cancel the service.
• I removed the Voicenation number (612-429-5564) from my website and replaced it with my own number at the end of April 2024.
• Despite these efforts, Voicenation continues to charge me $135/month without any recourse for stopping the payments or obtaining billing receipts.
Request for Resolution:
I respectfully request that the Better Business Bureau assist me in resolving the following:
1. Immediate cessation of all charges related to my canceled Voicenation account.
2. A refund for the charges incurred after my cancellation in April 2024.
3. Clarification regarding the billing process, with full access to payment receipts and billing details.
4. An apology from Voicenation for the oversight in not processing my cancellation properly and for the confusion caused to my patients.
I have attached a screenshot of my website showing the change of phone number to further support my claim. I would appreciate any assistance in bringing this matter to a swift and satisfactory resolution.
Thank you for your attention to this urgent issue.

Deborah was very professional and helped me with an issue when we could not forward the calls. Deborah stayed on the phone with me until the issue was resolved.

Very helpful representative. Answered all my questions and was very knowledgeable.

Good listener, thank you

Helpful and friendly onboarding call. I loved the engagement, felt like even when I may have been oversharing that I was being listened to. If this is how the entire experience will be I am extremely excited to start this relationship with VoiceNation. Thank you so much for everything so far.

The representative was friendly and very helpful

Bailey and Josh were great to work with and very informative. Appreciate how easy they made it.

Matt and Amber are both amazing at their jobs. Matt was very clear as to the strengths of the company and Amber has made the transition super easy. She did all the work, we just responded to a few questions. Amazing team!

I initially tested VoiceNation back in 2021 to explore their services, but ultimately decided not to proceed with them as they weren't the right fit for my needs. Since then, I moved on, assuming that was the end of our interaction.

However, fast forward to 2024, and I've been receiving daily SMS messages from VoiceNation for the past 10 days, promoting their services. Despite not engaging with them for years, they have been spamming my business phone number relentlessly. This unsolicited and persistent contact is not only unprofessional but also highly intrusive.

This experience has left a very negative impression of VoiceNation. If you value your peace and privacy, I would advise thinking twice before sharing your contact details with them.

Since this is my first experience with an answering service, they were very helpful in walking me through the different scenarios, some I never thought of before. They were very helpful and am looking forward to working with them.

What a nightmare trying to cancel this service.

I initially contacted them to cancel my answering service in March. However, I got charged again the next month...

I called this time to confirm my cancelation. To my surprise I was charged AGAIN the following month. I used the agent chat on their website to express how dissatisfied I was. Went to the bank and showed them my correspondence asking to cancel and how they had charged me a further 2 times. Bank agreed this was fraud.

Fast forward to today (August) I'm STILL getting emails threatening me about my account being overdue. All in all, I've had 6 correspondences to cancel this account.

What a joke. I've never written a bd trust pilot review before but these people need to get it together.

Prompt response, solving problems and keeping communications open and constructive is my experience with VoiceNation.

Wonderful service provided by Amber Johnson and the whole team. Highly recommend!

Angel was very nice and helpful with our account. Thank you !
Lawrence
Manzano Movers LLC

The representative was highly knowledgeable, had alot of patience and was very sweet, a rare commodity these days! 5 star 🌟

Lauri was our specialist and she was knowledgeable, friendly and helpful with our transition from a very complicated setup. She came to our onboarding call prepared, used my time wisely and I had a clear understanding of what next steps were when we ended our call. I look forward to working with the company.

Bailey gave me a comfortable experience. She was patient and kind, and I appreciate it.

So far, so good! We haven't used the service yet but getting it set up has been fairly user friendly. And, any questions that we have had were answered quickly.