The shop manager Lorraine was very kind and helpful. She is very good at her job estimating sizes and knowing what the children needs. Absolutely brilliant
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Lisez les avis des autres
My son starts at school next week. Amy was fantastic today. Extremely knowledgable about the products/school requirements and (importantly for us) really showed an understanding of the stress of start... Voir plus
L'entreprise a répondu
visited the Chatham store today, was welcomed by a lovely lady called Bal. she was very attentive, went above and beyond to help me find the correct uniform for my son. She’s an Absolute credit to... Voir plus
L'entreprise a répondu
Today was our first visit to the shop to look at secondary school uniform. Carlo was SO helpful and happy for my daughter to try on whatever she needed to. There was no pressure to buy! Carlo was bril... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements pour enfants
- Magasin de vêtements
- Magasin de fournitures scolaires
- Magasin d'uniformes
Écrit par l'entreprise
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Coordonnées de contact
Royaume-Uni
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,6
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Went to the store in Cheadle Hulme I…
Went to the store in Cheadle Hulme I had asked why the colour of the oak tree jumpers and cardigans were not the same colour a lot more of a dark brown than a Maroon colour to be told they’ve always been that colour by a lady who was quite rude I had explained my son went to that school who is nearly 15 I have a 10 year old at the school so I think I would know what colour the uniform is , my daughter even begged me not to get her any from there as she would look odd a lot of parents from the school are saying the same thing and have gone elsewhere like myself won’t be coming in again was made to feel like I was lying
16 août 2025
Avis spontané
Réponse : monkhouse.com
Good afternoon,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience at our Cheadle Hulme store and regret that you felt your concerns were not handled as respectfully as they should have been.
We understand how important uniform consistency is, especially when children attend the same school, and we appreciate your perspective. We take all customer feedback seriously and will share your comments with the store team to ensure that all customers feel heard and supported.
If you would be willing to discuss this further please contact us on email at web@monkhouse.com. Thank you again for your feedback.
Kind regards,
The Monkhouse Team
Young lady called Abi helped me whilst…
Young lady called Abi helped me whilst i was in at the Stretford. She was very helpful and knowledge on all the uniforms. Will be returning.
30 août 2025
Avis spontané
Réponse : monkhouse.com
Good afternoon,
Thank you for your feedback. We're pleased to hear that Abi at our Stretford store was so helpful and knowledgeable during your visit. It's great to know you had a positive experience, we’ll be sure to pass on your kind words to her.
We look forward to welcoming you back again soon.
Kind regards,
The Monkhouse Team
My son and I visited the Monkhouse… Outstanding Service from Lily at Monkhouse Altrincham
My son and I visited the Monkhouse Altrincham store today and were impressed by the helpfulness of all the staff, especially the lovely lady Lily. She assisted us with finding the right uniforms that fit my son perfectly, and when a size was unavailable, she gave us very useful advice. When I asked about quantities, she provided clear and practical guidance. Lily is truly an angel — without her kindness and warm support, I cannot imagine how I would have managed such a confusing afternoon. On top of that, she and her colleague even helped us save money by splitting the bill into two payments. I would highly recommend this shop and their excellent service.
30 août 2025
Avis spontané
Réponse : monkhouse.com
Good afternoon,
Thank you for taking the time to share your experience at our Altrincham store. We’re really pleased to hear that Lily and the team were able to assist you so effectively. It’s great to know you found the advice on sizing and quantities helpful, and that our team could support you in finding the right fit for your son. We’re also glad they could offer a practical solution at checkout to help manage your purchase.
We appreciate your recommendation and will be sure to pass your comments on to Lily and her colleague.
Kind regards,
The Monkhouse Team
Chatham shop is brilliant
Visited the Chatham shop. Was served by “Suzanne” who was extremely nice and helpful and found everything my son needed. She offered advice on fitting and size and was so helpful. I highly recommend this shop. Great experience and fantastic price. Thank you Suzanne
30 août 2025
Avis spontané
Réponse : monkhouse.com
Good afternoon,
Thank you so much for your kind words. We're delighted to hear that Suzanne at our Chatham store provided such helpful and friendly service. It’s wonderful to know she was able to assist with everything your son needed and make the experience so positive.
Kind regards,
The Monkhouse Team
stretford branch
had to go to the stretford branch, to get some last minute uniform for my children and a young woman named abi was truly a godsend made the whole experience so easy, she was so polite and friendly.
28 août 2025
Avis spontané
Réponse : monkhouse.com
Good afternoon,
Thank you for your wonderful feedback. We're delighted to hear that Abi at our Stretford branch was able to make your visit so smooth and stress-free. It's always great to know when a member of our team has made such a positive impression , we’ll be sure to pass on your kind words to her.
Kind regards,
The Monkhouse Team
Great staff!
Harry at Monkhouse in Altrincham was brilliant and so very helpful on my last visit to the store. He sourced all the items that I needed and I left feeling very happy and well looked after.
28 août 2025
Avis spontané
Réponse : monkhouse.com
Good afternoon,
Thank you for your kind feedback. We're so pleased to hear that Harry at our Altrincham store was able to help you so thoroughly. It’s great to know you left feeling happy and well looked after, we’ll be sure to pass on your lovely comments to him.
Kind regards,
The Monkhouse Team
Excellent service
Brilliant service very kind staff members named Oliver and jasmine in the Stockport branch
Thx to the service team 😊
26 août 2025
Avis spontané
Réponse : monkhouse.com
Good afternoon,
Thank you for your lovely feedback. We're so pleased to hear you received brilliant service from Oliver and Jasmine at our Stockport branch. We'll be sure to pass on your kind words to them, they’ll be delighted.
Kind Regards
The Monkhouse Team
Awful rigid returns policy
We were warned to buy uniform early as Monkhouse are the only official supplier for our new school and the uniform can sell out. As the nearest shop that stocks the uniform is a bit out of the way, we bought it all online in May a couple of sizes larger than her current uniform, on the advice of staff at another Monkhouse store (also local but wierdly does not stock for our school), and my daughter was very excited.
Since then, my daughter had a larger growth spurt than anticipated so although we'd bought skirts a couple of sizes up she still grew out of them. Everything else was ok.
I took the skirts back to the only local store that stocks them (having tried to avoid a trip there by ordering online given that it is not easy to get to) and having already paid £5 postage the first time around. I was told that they had to be sent back and I would need to reorder (another £5 postage). The shop sent them back for me, having used the original order number which clearly showed my original order date. I received the second batch of skirts and all seemed ok. However, without warning this morning I received the original skirts in the post with a blunt note saying that the return was outside of the return window and I couldn't return or even exchange them. I contacted Monkouse by telephone hoping for a little understanding, and was informed that I was 4 days too early with my original order to benefit from extended returns. Had I ordered 4 days later there would be no issue. Supervisor Anna "understood my frustration" but was completely unwilling to budge on offering an exhange, despite me explaining that my daughter has a diagnosed growth delay and therefore it is more difficult to estimate growth spurts and that we had bought early in good faith, knowing we could not get the same skirts from other suppliers and being warned that Monkhouse often sell out.
4 days. Seriously, that rigid - not even willing to exchange. In vain did I point out that if they exchanged they would lose no money but currently I have 2 skirts at around £25 that we cannot use. We have spent a couple of hundred pounds at Monkhouse.
Archaic policy, and appearance of a lack of empathy for customers with "I'm afraid" and "unfortunately" but an unwillingless to compromise. I would have accepted an exchange and no one would really have lost out. Not once did any staff in-store communicate that we should wait 4 days to order for the extended returns, or that we had missed the window.
It goes without saying that the skirts were unworn and with the tags still on.
Cheers.
I see from the reply that there is still no willingness to exchange even though they could easily sell the skirts on and I'm £24 down. I will be feeding back to the school and other parents that I don't recommend this company.
29 août 2025
Avis spontané
Réponse : monkhouse.com
Good afternoon,
Thank you for taking the time to share your experience with us. We're sorry to hear about the frustration you've encountered and appreciate the effort you made to purchase early. We understand how disappointing it must be to find that the skirts no longer fit, especially given your daughter’s growth delay.
We do offer a generous 28-day return policy, which is in line with most retailers. This policy is designed to ensure fairness and consistency for all of our customers. While we understand that being just a few days outside this window can be incredibly frustrating, particularly when the items are unworn and still tagged, we must apply the same standards to all returns to maintain fairness.
Our extended returns window does begin shortly after our standard one ends, but unfortunately, your order was placed before that threshold.
We genuinely appreciate your loyalty and understand how the situation may feel rigid and lacking in flexibility. While we are unable to process an exchange in this case, we value your feedback and will certainly use it to review how we can better support our customers during the busy back-to-school period in the future.
Kind Regards,
The Monkhouse Team
Réponse : monkhouse.com
Good morning,
Thank you for your kind feedback. We're delighted to hear you received friendly and helpful service from Jasmine at our Stockport store , we’ll be sure to share your lovely comments with her.
Kind regards,
The Monkhouse Team
I met the staff Honor at Monkhouse in…
I met the staff Honor at Monkhouse in Altrincham on Monday, she was very friendly and helpful to provide advice and support during the day while I and my daughter chose school uniform. We were appreciated her suggestion and services.
25 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for taking the time to share your experience. We're so pleased to hear that Honor at our Altrincham store was friendly and helpful while you and your daughter selected school uniform. We're glad her advice and support made a difference, your kind words are truly appreciated and will be passed on to her.
Kind regards,
The Monkhouse Team
The shop manager and Freya helped us…
The shop manager and Freya helped us with uniform at the Hayward’s Heath branch. They were friendly, professional and very helpful. I also had to return an item and the manager was very helpful. Despite being the most busy time of the year, the whole Haywards Heath team were patient, calm and helpful. I have no idea how they manage that! Hope you all get some time off after schools go back xx
13 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you so much for your wonderful feedback. We’re delighted to hear that the team at our Haywards Heath branch, especially the shop manager and Freya were so friendly, professional, and helpful during such a busy time. We truly appreciate your kind words, and we’ll be sure to pass them on to the team.
Kind regards,
The Monkhouse Team
Millie in Stretford has been fantastic!
Millie in Stretford has been fantastic! I have 3 kids at 3 different schools and I felt I was barking orders at her. But she dealt with me and us with a smile! Everything done in 10 minutes.
Thank you!
28 août 2025
Avis spontané
Réponse : monkhouse.com
Good afternoon,
Thank you for your lovely feedback. We're so pleased to hear that Millie in Stretford was able to help you so efficiently and with a smile. Juggling three schools is no small task, and we're glad she made the experience a smooth one for you. We'll be sure to pass on your kind words to her.
Kind Regards
The Monkhouse Team
Visited the Chatham Dockside store and…
Visited the Chatham Dockside store and found Bal to be super helpful when it came to getting all the right bits for my sons school - especially when i arrive before opening time to collect an order.
Couldn’t have done it without her!
28 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for sharing your experience. We're so glad Bal was able to help you find everything your son needed and make your visit at opening time smooth and easy. She’ll be thrilled to hear your kind words. We really appreciate your support and look forward to assisting you again.
Kind Regards,
The Monkhouse Team
Went in store today to get uniform
Went in store today to get uniform.
Amy was very attentive, polite and helpful. She had good knowledge about sizes and made a usually stressful shop very easy. Eleanor was also very helpful when Amy was checking size availability for us. Thank you both.
27 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your lovely feedback We’re so pleased to hear that Amy and Eleanor made your uniform shopping experience smooth and stress-free. Their attentiveness and knowledge really make a difference, and we’ll be sure to pass on your thanks to them both. We look forward to helping you again soon.
Kind Regards,
The Monkhouse Team
Monkhouse Maritime Dockside Shop great staff
Suzanne and Pal from Maritime shop have made my day, they went beyond when I found that the size of the school blazer is not in stock . They took my number as they were expecting a delivery same day any minute an hour later Pal called to say they’ve got it and I came back to get it. Brilliant service and people, can’t appreciate more.
27 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you so much for sharing your wonderful experience. Suzanne and Pal at the Maritime shop truly went above and beyond to help you get the school blazer in time. We’re thrilled to hear about their dedication and excellent service. Your kind words mean a lot to us, and we’ll be sure to pass them on.
Kind Regards,
The Monkhouse Team
Altrincham Monkhouse
Amazing service from Lina at the Altrincham branch, she was very helpful and answered all our questions patiently.
21 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your wonderful feedback. We’re delighted to hear that Lina at our Altrincham branch provided you with such helpful and patient service. We’ll be sure to pass on your kind words to her.
Kind Regards,
The Monkhouse Team
The experience was nice with Sonia…
The experience was nice with Sonia taking her time with finding me the right trousers and shirt at the Chatham branch
26 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your kind feedback. We're so glad to hear you had a great experience at our Chatham branch. Sonia will be thrilled to know that her time and effort in helping you find the right trousers and shirt made a positive impression.
Kind Regards,
The Monkhouse Team
Happy customer …
I really didn't know where to start when l was doing my boys school uniform. A huge thanx to Julia who helped me throughout my shopping. She made my life more a lot easier. Finding the perfect sizes for my 2 boys. I thought l had taken much of her time, but she calmly said, 'that is part of my job'... l felt so humbled with your customer service. Keep it up...Thank you Julia...xxx
26 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you so much for your thoughtful feedback. We're absolutely delighted to hear that Julia was able to make your experience easier and more enjoyable. Julia is a valued member of our team, and your kind words will mean a great deal to her.
We're so glad you felt supported and well looked after. We'll be sure to pass along your thanks.
Kind regards,
The Monkhouse Team
Good and helpful staff who helped find…
Good and helpful staff who helped find the right clothes and sizes for my child. Sonia was very helpful as well!
26 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your lovely feedback. We're so pleased to hear that our team, and especially Sonia were able to help you find the right clothes and sizes for your child. We'll be sure to pass on your kind words to her.
Kind regards,
The Monkhouse Team
Réponse : monkhouse.com
Good morning,
Thank you for your great feedback. We're thrilled to hear that Sonia provided such excellent customer service at our Chatham Dockside store. We'll be sure to pass along your kind words.
Kind regards,
The Monkhouse Team
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