The shop manager Lorraine was very kind and helpful. She is very good at her job estimating sizes and knowing what the children needs. Absolutely brilliant
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Lisez les avis des autres
My son starts at school next week. Amy was fantastic today. Extremely knowledgable about the products/school requirements and (importantly for us) really showed an understanding of the stress of start... Voir plus
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visited the Chatham store today, was welcomed by a lovely lady called Bal. she was very attentive, went above and beyond to help me find the correct uniform for my son. She’s an Absolute credit to... Voir plus
L'entreprise a répondu
Today was our first visit to the shop to look at secondary school uniform. Carlo was SO helpful and happy for my daughter to try on whatever she needed to. There was no pressure to buy! Carlo was bril... Voir plus
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À propos de l'entreprise
- Magasin de vêtements pour enfants
- Magasin de vêtements
- Magasin de fournitures scolaires
- Magasin d'uniformes
Écrit par l'entreprise
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Coordonnées de contact
Royaume-Uni
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,6
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Best service
Amberly from Swindon was amazing really helpfull spoke about family and just such a lovely person
26 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your lovely feedback. We're so glad to hear that Amberly at our Swindon store made such a positive impression. It's wonderful to know she was not only helpful but also took the time to connect with you personally. We'll be sure to pass on your kind words to her.
Best regards,
The Monkhouse Team
Honor @ Altrincham was very helpful in…
Honor @ Altrincham was very helpful in finding the right sizes for my sons uniform. Highly recommend!
26 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your kind words. We're so pleased to hear that Honor at our Altrincham branch was able to help you find the right sizes for your son's uniform. Your recommendation means a lot to us.
Kind regards,
The Monkhouse Team
Altrincham Monkhouse
Fantastic service from lovely Honor and Evie from the Altrincham branch Monkhouse. I came in the last hour of the day, with three of my children, one of them being on the spectrum, who was quite overwhelmed and needed me to co regulate. The girls took over right away seeing that I was occupied and sorted my 12 year old out with all that she needed, accommodating all her needs and requests. Very comfortable and welcoming to say the least!
25 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you so much for your wonderful feedback. We're delighted to hear about the fantastic service you received from Honor and Evie at our Altrincham branch. It’s heart warming to know they were able to step in and support you and your family with such care and attentiveness. We'll make sure they receive the recognition they deserve for making your visit so comfortable and welcoming.
Best regards,
The Monkhouse Team
Special thanks to Tom in the solihull…
Special thanks to Tom in the solihull store who was incredibly helpful. Found everything we needed. thank you
25 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your lovely feedback. We're so pleased to hear that Tom at our Solihull store was able to assist you and help you find everything you needed. We'll be sure to pass on your kind words to him.
Kind regards,
The Monkhouse Team
Chatham Dockside uniform shop
The shop is brilliant, good location, very accessible and friendly helpful staff.
They had everything I needed but they asked for my contact details before payment. I declined but they said that I couldn’t pay without giving my full name, email, home address and postcode.
Apparently something was wrong with the tills and customers needed to open an account in order to pay for purchases. I said I didn’t want an account and asked that they confirm if they would delete my details and they said it was not up to them. I declined to share my details and one of the staff helped by using their own personal details to process my payment. Thank you!
I refer to the below:
🔒 General Legal Boundaries
• Businesses can ask only for what’s necessary to process the payment and comply with regulations (e.g., anti-fraud or anti-money laundering laws).
• They cannot legally demand extra personal details (like full ID, date of birth, or home address) unless it’s legally required (e.g., for very high-value transactions or age-restricted goods
22 août 2025
Avis spontané
Réponse : monkhouse.com
Good afternoon,
Thank you for taking the time to leave a review. We’re delighted to hear that you found the shop experience brilliant and appreciated the friendliness and helpfulness of our team.
However, we’re sorry to hear the frustration caused during the payment process. We completely understand how being asked for personal details especially after choosing not to share them can feel uncomfortable.
At the time of your visit, we were experiencing a temporary issue with our till systems, which required team members to follow a process involving customer details to complete transactions. While this was intended to help keep things running smoothly, we recognise that in this case, the approach may not have felt as customer friendly as it should have been.
We’ve since reviewed this with the store manager and team and reinforced the importance of balancing process with flexibility, always prioritising a respectful and seamless customer experience.
Thank you again for your honest feedback, we hope to welcome you back again soon.
Kind Regards
The Monkhouse Team
Quick visit on a Saturday
Quick visit on a Saturday with a grumpy teen for new school trousers, plenty of sizes in stock and lovely service with a smile from Evie in Altrincham.
23 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thanks for your feedback. We're glad your visit went smoothly, even with a reluctant teen in tow. Great to hear there were plenty of sizes available and that Evie in Altrincham made the experience a positive one. We'll be sure to pass on your kind words.
Kind Regards
The Monkhouse Team
Réponse : monkhouse.com
Good morning,
Thank you for your feedback. We're glad to hear Evie at our Altrincham store was so helpful. We'll make sure your comments are shared with her.
Kind Regards,
The Monkhouse Team
An amazing guide by simran who helped…
An amazing guide by simran who helped us really well, highly recommend
22 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your kind words. We're so pleased to hear that Simran was able to assist you so well. We’ll be sure to pass on your feedback to her.
Kind regards,
The Monkhouse Team
Completely Disappointing Experience
Completely Disappointing Experience - Avoid Ordering!
I’ve never been so frustrated with a school uniform order in my life. I ordered several items for my child from Eastbourne Academy’s uniform store, and the whole process has been a complete nightmare.
First off, the size guide they provided was completely inaccurate. Even after factoring in a reasonable allowance for sizing, the clothes still didn’t fit. I’m honestly baffled by how poorly they manage this — especially for something as essential as a school uniform.
Then, when I returned five items totaling over £100, I was shocked to only receive £12 back. That's beyond ridiculous! It feels like they’re intentionally trying to rip customers off. The return process is incredibly frustrating, and there’s no way to get in touch with anyone to resolve the issue. I’ve been trying to contact them for days, but there’s zero response.
This entire experience has been a joke, and I will never order from them again. If you want a hassle-free shopping experience with proper sizing and fair returns, look elsewhere.
22 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for reaching out, and we're very sorry to hear about your experience.
We’ve searched our system but have been unable to locate an account in your name. To help us look into this further and resolve the issue, please email us at web@monkhouse.com
with your order number and any relevant details. Once we receive that, we’ll be able to investigate and assist you more effectively.
Kind regards,
The Monkhouse Team
Quick and easy uniform shop
Katie was really helpful,made sure everything fit and also gave us some knowledge about blazers (why the buttons are on different sides).
22 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your lovely feedback. We're delighted to hear that Katie was so helpful and attentive, ensuring everything fit perfectly and even sharing her knowledge about blazers. It's always great when our team can make the experience both smooth and informative.
Kind regards,
The Monkhouse Team
Monkhouse Dockside
A very helpful guide from Simran at the shop answered all the questions with patience.
22 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your kind feedback. We're so pleased to hear that Simran was able to assist you so helpfully and patiently. We'll be sure to pass along your kind words.
Kind regards,
The Monkhouse Team
Wonderful exposure shopping from…
Wonderful exposure shopping from monkhouse Swindon with the excellent and professional assistance from Jo. Shopping was done exceptionally fast with perfect judgement to sizes.
19 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your wonderful review. It's great to know that Jo provided excellent and professional assistance, she’ll be delighted to receive your kind words. We're also pleased everything went smoothly and the sizing was spot on.
Kind regards,
The Monkhouse Team
Fantastic service
Altrincham Monkhouse - service was excellent and tailored to our needs very well. Lina gave us very good advice on sizing and recommendations regarding uniform. Would definitely recommend to everyone.
20 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your fantastic feedback. We're delighted to hear you received excellent, tailored service at our Altrincham store. Lina will be so pleased to know her advice and recommendations made a positive difference.
Kind regards,
The Monkhouse Team
Great customer service…
Always a pleasure to deal with Jane at Bolton School shop nothing is to much trouble, always friendly and helpful every time we go in.
20 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your kind words. We’re so pleased to hear that Jane has consistently provided you with such a friendly and helpful experience at our Bolton School shop. We'll be sure to pass on your lovely feedback to her.
Kind regards,
The Monkhouse Team
Réponse : monkhouse.com
Good morning,
Thank you so much for your 5-star rating and kind words. We're so pleased to hear that you had a positive experience with us.
Kind regards,
The Monkhouse Team
School Uniform Shopping in Swindon — A Lovely Experience!
Just wanted to share a quick note about our recent school uniform shopping trip in Swindon for my son. We were helped by a young lady named Amberly, and she was absolutely brilliant — kind, patient, and genuinely attentive. She made the whole process smooth and stress-free, even with all the sizing and last-minute bits we needed.
Thank you, Amberly, for your lovely energy and helpfulness — you made a usually hectic task feel easy! 👕🎒✨
18 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you so much for your lovely feedback about your recent visit to our Swindon store.
We’re thrilled to hear that Amberly made your school uniform shopping experience so smooth and stress-free. Her kindness, patience, and attentive service truly reflect the values we aim to uphold, and we’re so pleased she was able to help you and your son. We’ll be sure to pass on your kind words to Amberly
Kind regards,
The Monkhouse Team
Thank you so much to Lorraine
Thank you so much to Lorraine, Hove store.
In store and online they had ran out of the size blazer my son needed. So I had left and was worried as what I was going to do as my autistic son wouldn’t wear the bigger size.
Then I get an email they had had a return of the size I needed!! Lorraine didn’t have to email me and let me know but she did and I am eternally grateful!
Excellent customer service not only from Lorraine but the staff member I had seen previously who was so friendly and helpful.
Thank you!
18 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you so much for your kind words and for taking the time to share your experience.
We’re absolutely delighted to hear that Lorraine and our Hove store team were able to support you and your son during what could have been a stressful situation. Lorraine will be so pleased to know her thoughtful follow-up made such a difference.
Thank you again for your kind message, we’ll be sure to pass it on to everyone involved.
Kind regards,
The Monkhouse Team
Brilliant store
We spoke to the lovely assistant Simran at the Chatham branch. She was very knowledgeable about sizes, stock and of they didn't have the size I needed, she found it online for us.
17 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you so much for sharing your experience with Simran at our Chatham branch. We’re thrilled to hear she was so helpful and knowledgeable, going the extra mile to find the right size for you. We’ll be sure to pass on your kind words to her.
Kind regards,
The Monkhouse Team
Easy and seamless
Easy, hassle free booking, friendly and knowledgeable staff, especially Honor who knew exactly what we needed and guided us on size and price.
16 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your kind feedback. We're so pleased to hear your booking experience was easy and hassle-free. It’s great to know that our team, especially Honor was friendly, knowledgeable, and able to guide you so well on size and price. We’ll be sure to pass on your lovely comments to her.
Kind regards,
The Monkhouse Team
Sonya was excellent
Sonya was really helpful from when I made an enquiry over the phone to helping with fitting instore.
Thank you
16 août 2025
Avis spontané
Réponse : monkhouse.com
Good morning,
Thank you for your wonderful feedback. We're so pleased to hear that Sonya was helpful both over the phone and in-store. We'll be sure to pass on your kind words to her.
Kind regards,
The Monkhouse Team
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