Montu UK Pharmacy Avis 268

TrustScore 3 sur 5

3,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Requested a slight change to one of my products on my repeat prescription, this was sent on 21st May and as such my entire prescription was put on hold (including my other product I did not ask to be... Voir plus

Noté 5 sur 5 étoiles

Montu's my pharmacy, and all of staff have been excellent, particularly Emily who solved my urgent issue, even though I was the one who caused the delay. She is always upbeat, calm and professiona... Voir plus

Noté 2 sur 5 étoiles

Almost at the point of switching medical providers due to the lack of patient care and time it takes to order a repeat prescription, no matter how 'urgent' my circumstances are. You used to be so much... Voir plus

Noté 5 sur 5 étoiles

So far Shannon and Jordan have been very helpful as I was switching from releaf and had to have a live MDT. They moved the process faster so I have not gone a day without cannabis treatment. The selec... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Pharmacie en ligne

Écrit par l'entreprise

Montu UK is a leading provider of medical cannabis. Our fully licensed pharmacy allows patients to conveniently order their prescriptions. We’re part of Alternaleaf Clinic, one of the world’s leading medical cannabis companies. With our simple and safe processes, we make treatment easy, reliable, and focused on your health.


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

268 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 2 sur 5 étoiles

Honest review

Honest review
I'd love to give a positive review, I really had high hopes. This has been my experience from purchasing my very first prescription to trying it for the first time. (I self medicated with black market cannabis daily for years). I managed to order 2 out of 3 of my 30g limit. (I had the money for all 3 but 1 was out of stock) So 20g. From paying for my order Friday, (27/02/2026) it arrived Monday.

I emailed Montu to ask what would happen with the 10g I cannot order because it is sold out they assured me it would be in stock today (Monday). And gave me a free delivery code to use once. So far it is 3pm and not in stock yet.

Now that I have seen the cannabis in person as this is my first prescription from them, I can say there seems to be something very different in look, smell, quality and potency to the stuff I am used to. (Black market cannabis, beautiful buds, smells amazing, well trimmed compact 23%-31% THC roughly, and actually helps with my medical issues)

I would say this stuff from Montu, looks like really cheap, smells pretty foul, cannabis.. It smells foisty. Seems weaker than the stated THC. Very harsh. The smell is off putting, like sweat.

Stalks, some leaves included too.

Honestly, it is the cannabis I expect to receive in the rough backstreets..
Really disappointed.

(The 2 out of the 3 I could order were Upstate gorilla glue and Upstate kush cookies).

Update: I managed to order number 3 out of 3 at 5pm Monday. Will be here by Wednesday.. Sundaze candy store cannabis.. Let's hope maybe a different company than the Upstate, is better.

A positive which is why I have gave 2 stars for my review, is my first appointment was able to be scheduled quickly and the pharmacist was a really nice, informed, respecful medical professional.

2 mars 2026
Avis spontané
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Réponse de Montu UK Pharmacy

Thank you for your detailed feedback. We’re glad your appointment and pharmacist experience were positive, but sorry to hear about your issues.

We understand how important consistency and reliability are for your treatment, and your comments will be shared with the relevant teams at Montu.

Noté 5 sur 5 étoiles

10/10

Easy to deal with, fast delivery, large medication choice and reasonable prices. I highly recomand it!

26 février 2026
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Réponse de Montu UK Pharmacy

Thank you for your review!

Noté 5 sur 5 étoiles

Fast and efficient service with excellent choice

Very quick and efficient service, had my meds delivered within 24 hours of ordering, great selection of medications and great discounts for patients. 11 months with Montu and really happy with the service
Paul G

19 février 2026
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Réponse de Montu UK Pharmacy

Thank you for taking the time to leave a review, Paul!

Noté 5 sur 5 étoiles

I use montu pharmacy

I use Montu Pharmacy. So far everything has been very good. The products are very good. The help is fast. The delivery has always been on time. Discreet parcel. I cant say 1 thing negative about Montu. I cant sugest how to make things better as everything iv experienced is great. Thankyou

20 février 2026
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Réponse de Montu UK Pharmacy

Thank you for your lovely review!

Noté 5 sur 5 étoiles

I have absolutely no complaints…

I have absolutely no complaints concerning Montu Pharmacy or Alternaleaf. Both have been equally fantastic 👌 and quick. I give 5🌟 Definitely.

20 février 2026
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Réponse de Montu UK Pharmacy

Thank you for your wonderful review!

Noté 5 sur 5 étoiles

Month,alteranleaf have been great with…

Month,alteranleaf have been great with me been since July 2025 was on morphine etc the I'm on the 100% oil or chronic pain its better than all the tablets from the doctor don't get me wrong maybe not as strong as rso etc but does the job and can function well on it ,most the flower is nice just wish it said what strains where good for pain ,insomnia etc but apart from that all good and service is great alway happy to help

23 janvier 2026
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Réponse de Montu UK Pharmacy

Thank you for your kind review. We’re really glad to hear you’ve had a positive experience since switching and that your current treatment is helping you manage your chronic pain and function better day to day!

Noté 4 sur 5 étoiles

Always on point with great service and…

Always on point with great service and some 5☆ Products, i just wish the delivery was cheaper £9 on every order after the first order is expensive everytime...

18 février 2026
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Réponse de Montu UK Pharmacy

Thank you for your review!

Noté 1 sur 5 étoiles

Absolutely useless have problems every…

Absolutely useless have problems every month with orders and the can jump the price mid order and no notice

16 février 2026
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Réponse de Montu UK Pharmacy

Thank you for your feedback. We’re sorry to hear you’ve experienced repeated issues with orders and concerns around pricing changes. We understand how frustrating and disruptive that can be, especially when you rely on your medication.

We appreciate you taking the time to raise this, and your comments will be shared with the relevant team at Montu.

Noté 1 sur 5 étoiles

Please do your best to avoid this place…

Please do your best to avoid this place at all costs. I spent the months attending Alternaleaf appointments and paying the fees only to end with an appointment with a neurologist who couldn't hear me because he didn't run tests on his side as I had done prior so I couldn't hear him or he couldn't hear me. He would have heard me when I said I have a high tolerance of THC and CBD cannabis but he/they have have prescribed me only 1 choice which is 11% THC and so high in CBD that if I use it during the day during day to day living I would have been asleep in no time I suspect. I am fuming with the neurologist. Thanks for the stress right there Alternaleaf. I avoid stress at all costs usually and trusted you. If I was your companys directer I would get rid of that Neurologist ASAP.

10 février 2026
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Réponse de Montu UK Pharmacy

We’re sorry to hear you feel this way and that your experience has been frustrating. We’d really encourage you to reach out to our Patient Support team, as they can review your concerns in more detail and help look into your prescription and appointment experience with you directly. They’re best placed to support you and make sure your feedback is properly reviewed.

Noté 1 sur 5 étoiles

This place is a joke avoid at all cost…

This place is a joke avoid at all cost they think that black and brown medical marijuanas is okay and safe.

It is not they know it is not but they dont care aslong as they make there money

31 janvier 2026
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Réponse de Montu UK Pharmacy

Thanks for bringing this to our attention.
If you’d like this reviewed or have specific concerns about your experience, please contact our Patient Support team who can look into this further with you.

Noté 1 sur 5 étoiles

This clinic is like Gaster

This clinic is like Gaster, all kinds of tricks, abusers.I ordered medication on my prescription for £69 and when I went to pay I noticed that each package was £79. This happens when you least expect it, you have to be careful. This is one of many examples of the poor practices of this pharmacy and clinic.

2 février 2026
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Réponse de Montu UK Pharmacy

We’re sorry to hear about your experience. Pricing can vary depending on the specific medication and supplier costs, and the final price is always shown at checkout before payment is completed. If you believe there’s been an error or you’d like this checked further, please contact our Patient Support team who can review your order and help clarify what happened.

Noté 2 sur 5 étoiles

Please stop prescribing Curo and…

Please stop prescribing Curo and Upstate on the first doctors consult.
You are putting patients off as they think medical cannabis quality is shit... Stop ordering large quality of shit Curo and Upstate strains.

18 décembre 2025
Avis spontané
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Réponse de Montu UK Pharmacy

Prescribing decisions are made by clinicians based on individual patient needs and clinical suitability, and product availability can also vary. If you have concerns about your prescription or would like to discuss alternatives, please contact our Patient Support team who can review this with you directly.

Noté 1 sur 5 étoiles

Been a patient a good few months here…

Been a patient a good few months here now and I had a prescription written on Tuesday expected payment link on Friday morning as usual nothing there so I rang up multiple times through the day to be told yeah your script is due today call back after 12 ish when the post has been so I did multiple times to be told it’s not arrived only for me to ring again and try and raise the issues I’m having to then have my payment link for my prescription to be sent out at 4:57 meaning I’ve missed the window for delivery and am stuck waiting till next week for medication even though my script was clearly there

30 janvier 2026
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Réponse de Montu UK Pharmacy

We’re sorry to hear about the delay and the frustration this caused. We understand how important it is to receive your medication on time, and we appreciate you flagging this.

Noté 4 sur 5 étoiles

Very helpful staff

Very helpful staff , could do with more non iradiated options and a little frustrating when you find the strain that suits your needs and then it is constantly out of stock fix these problems it would be a five star

27 janvier 2026
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Réponse de Montu UK Pharmacy

Thank you for your review, Kevin! We're always working to improve and feedback like yours is a big part of that!

Noté 5 sur 5 étoiles

Perfect and simple

Decent pharmacy deliver super quick super easy to process etc and good products can’t knock it really but this is the only pharmacy I use for medical

24 janvier 2026
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Réponse de Montu UK Pharmacy

Thank you for you review!

Noté 1 sur 5 étoiles

You keep asking for more details

You keep asking for more details, which I cant send you as your child staff have blocked my email. Childish behaviour just like that alternaleaf. DONT TRUST THESE COMPANIES, THEY ARE DANGEROUS!

23 janvier 2026
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Réponse de Montu UK Pharmacy

We’re sorry to hear you feel this way. Our staff would not block your email without cause, and we’d encourage you to get in touch with Patient Support so this can be checked and clarified properly. They can review your account and help resolve any issues you’re experiencing.

Noté 5 sur 5 étoiles

Been with them over a year now and have…

Been with them over a year now and have had no issues or problems of any kind, always reliable and transparent. Would highly recommended

21 janvier 2026
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Réponse de Montu UK Pharmacy

Thank you for taking the time to leave a review!

Noté 5 sur 5 étoiles

Amazing private pharmacy!

I am shocked that Montu doesn't have a higher rating on here! as a patient with Alternaleaf - Montu are always amazing - the experience with Montu is fast, informative and very effective, helping me keep up to date and informed about my medication. Thank you to the whole team!

15 janvier 2026
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Réponse de Montu UK Pharmacy

Hi Dominic, thank you for taking the time to share your experience. It’s great to hear that you’ve found the service fast, informative, and effective, and that the team have helped you feel supported and well-informed about your medication. We really appreciate the positive feedback and your kind words about the team!

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