Moshulu Avis 

318
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I would buy again. Their customer service was reassuring and instilled confidence in this virtual world when I got through to a real competent person over a question. Quick delivery. Amazing shoes. Th... Voir plus

Noté 2 sur 5 étoiles

Low quality slippers at a very high price. Bought a pair of men's Dishley slippers price including delivery £73.95p. The marketing states 'Fluffy sheepskin wool linings for extra cosy feet'. That woul... Voir plus

Noté 5 sur 5 étoiles

Lovely, comfortable ankle boots. Beautiful soft leather and a stunning colour. I chose yellow to match my warm coat for all round winter warmth and I wasn't disappointed. Fine for lengthy walks aro... Voir plus

Noté 5 sur 5 étoiles

Wherever l have encountered a Moshulu shop,l have met with polite and helpful staff.Nothing is too much trouble.Their displays are always a pleasure to peruse.Their colourful footwear brings sunshine... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

318 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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4,1

Tous les avis

(318)

29 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Postage scam.

Slippers appeared to have been made for people with very slim feet as my daughter could not get her feet into them. Clearly a manufacturing fault. Purchase was therefore a waste of time compounded by the fact that Moshulu debited £3.99 from my purchase price when I returned the goods. This charge which they stated was for postage is not stated explicitly on their website. Indeed they go out of their way to state that returns are FREE (using their own parcel label) when it clearly is not. So I feel their website is dishonest and I am angry that I have been scammed.

9 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Magnificent Moshulu

The quality of the shoes, the customer service especially their prompt action to rectify mistakes. Things happen and Moshulu say sorry make amends and make you feel and look fabulous.

8 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent!

Customer Service were excellent, went out of their way to assist me in a friendly and professional manner. Very prompt delivery, and the boots were just what I was looking for, well made and comfortable. Will be back!

7 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great purchase

The most comfortable boots I've ever had. As I have wide legs, it helped being able to adjust the width with the strings at the back. Warm, comfortable, strongly recommend!

10 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Refund delays

The sizing on 2 pairs of slippers was wrong. Over £80 paid and money taken immediately. However, it took 12 days from them receiving the return to refund my money. Their returns policy does say it can take 14, but in this internet banking age this delay is unacceptable and would be the one reason I wouldn't shop with them again. That and the fact that, even at that purchase price I had to pay postage which I have now lost.

1 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Friendly and professional staff at…

Friendly and professional staff at wells branch .great advise and time on deciding which looked nicer on. The boots are so comfortable and stylish. For someone that hates shopping for footwear it was a welcomed experience . Thankyou

18 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Luxury slippers

I've had many pairs of sandals and boots and love them all. As I'm getting new carpets soon I thought I'd have a treat and get some nice slippers. Just tried them on and I know I will not be dissapointed

18 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I am wearing the boots I ordered…

I am wearing the boots I ordered yesterday. Fabulous comfortable and gorgeous. I can wriggle my toes , which is a must for me due to wide feet.Thank you to all involved. I am over the moon with my purchase and true to your word they arrived when promised I can assure you I will be wearing Moshula shoes and boots from now on.
Love and light to all x

15 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Dangerous slippers…

I purchased a pair of Moshulu slippers after my mum having had hers for many years and also after much research. I have had them about ten months and yesterday slipped badly after the soles have become smooth. This is the second time this has happened, the first time was early August. I am so disappointed that after all my research I have purchased such a rubbish and dangerous pair of slippers.

15 octobre 2023
Avis spontané
Logo de Moshulu

Réponse de Moshulu

Thanks for your feedback Susan. We are sorry to hear that your slippers have not lived up to your expectations. We pride ourselves on comfort and quality so it's always disappointing to hear if there's been an issue. Our no quibble guarantee means that if you are not entirely happy with your purchase from us, our Customer Care team are on hand to help, whatever the issue, either by phone or email, or in our stores. If you'd like to speak to someone then please do get in touch with our team on 01404 510440 (selecting option 2 for support) or by email on customer.services@moshulu.co.uk

Noté 1 sur 5 étoiles

Could try a little harder to post items…

Could try a little harder to post items as certain parts of the UK are excluded. Rediculous in this day and age do not recommend

25 septembre 2023
Avis spontané
Logo de Moshulu

Réponse de Moshulu

Thanks for your comments Roz; we are sorry to hear that you've had difficulty placing an order to your address.

We offer standard delivery across the UK, although we do advise that services to Scottish Highlands addresses and outside mainland Britain may take longer than 5 days to arrive.

Our Customer Care team would be more than happy to help place an order with you, and can be contacted on 01404 510440 or via customer.servcies@moshulu.co.uk

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