Moshulu Avis 

318
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I would buy again. Their customer service was reassuring and instilled confidence in this virtual world when I got through to a real competent person over a question. Quick delivery. Amazing shoes. Th... Voir plus

Noté 2 sur 5 étoiles

Low quality slippers at a very high price. Bought a pair of men's Dishley slippers price including delivery £73.95p. The marketing states 'Fluffy sheepskin wool linings for extra cosy feet'. That woul... Voir plus

Noté 5 sur 5 étoiles

Lovely, comfortable ankle boots. Beautiful soft leather and a stunning colour. I chose yellow to match my warm coat for all round winter warmth and I wasn't disappointed. Fine for lengthy walks aro... Voir plus

Noté 5 sur 5 étoiles

Wherever l have encountered a Moshulu shop,l have met with polite and helpful staff.Nothing is too much trouble.Their displays are always a pleasure to peruse.Their colourful footwear brings sunshine... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

318 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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4,1

Tous les avis

(318)

29 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Best boots!

It was easy to order my boots online. They came quicker than I had expected and the colour green was exactly as pictured. The fur lining makes them very cosy- useful for the changeable weather.

1 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Customer Service appalling

Customer Service appalling. I need to return 4 items which I think is over 5kg. Have sent 2 emails and phoned without success. First and last time I will be using this company.

29 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

I'm very happy with the service and the…

I'm very happy with the service and the product itself. I bought my dream shoes: teal, leather, mid-heel in size 8! (It was a real struggle to find anything like that even on Oxford Street). I bought them online and there was no problem with exchange on bigger size (7 to 8). Also, during the process shoes were discounted and Moshulu paid back the difference :)
I am very grateful and happy :)

16 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Good product and service

I was thrilled with my 'Wasabi' sandals in indigo which arrived today. Great fit and lovely cushioning underfoot. First time I have ordered from Moshulu, but easy to order online and delivered in timescale. Would definitely use again

16 mars 2024
Avis spontané
Noté 3 sur 5 étoiles

14 days to refund or exchange

Brought the wrong size - was told that AS SOON as back will be exchanged but not so ,they then hung on another 2 weeks before refunding back to the credit card .
Attitude was alot better with Customers service 3-4 years ago .
I did not get offered any help to return had to ring again to then only to be told could send out ( another 10 days on top I thought) therefore had a taxi to P.O to still await a exchange or refund, at this point I brought elsewhere.
It is unnecessary to take 2 weeks to come back out of their bank account into our bank account therefore lost a customer over.
The 28 th I brought ...the 15 th my refund !

28 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Great shoes and slippers

Great shoes and slippers, comfortable, easy website, delivered on time. Last two orders have been to replace shoes/slippers that I had worn out after many years of comfort.

13 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Lovely item and great service

Fantastic! Had an issue navigating the website delivery options and got in touch with Customer Service. They were so quick, helpful and friendly in sorting out the issue. Slippers arrived the next day and they are super. Would definitely order again and recommend.

20 février 2024
Avis spontané
Noté 2 sur 5 étoiles

Stayed loyal for too long

After packing for return the fourth pair of slippers (Bo) in a little over a year, I am finally calling it a day on Moshulu. The quality has declined in the ten years I started shopping with them, but this last pair are a joke and would be overpriced at a quarter of the cost. The depth of the sole has been reduced by a half and is a cheaper synthetic than previously used. The material across the top of the slipper has been cut back to such an extent it is impossible to get your foot in. But if you could put your foot in, the inner top seam is bulky and would rub, making the slipper unwearable. And stupid me. Knowing of the decline of my regular slipper (Alaska), I 'treated' myself to the more costly Larksfoot for Christmas and already the decorative stitching is breaking and coming away. The sizing is now all over the place (size 5 sent back previously as it was shorter than a size 4), which may be due to the fact the manufacture has moved from Europe to China. Not that you'll find that in the "About us" spiel on the website. The two stars are provided because one is the minimum and the second is in recognition of the customer service/returns process. So long and thanks for all the fish.

7 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Buying boots you didn't know you needed!!

The two female assistants in the Wells store couldn't have been more helpful . Their enthusiasm and knowledge of the product made purchasing a pair of boots a very positive experience. they should be complimented on their skills.

30 janvier 2024
Avis spontané
Noté 4 sur 5 étoiles

Slippers are very narrow and short but nice quality

Beautiful slippers and beautifully made although I think their sizing is for tiny feet! I am always a size 37 with all brands but with Moshulu, the slippers were very narrow and short - more like a 36.

I received a full refund of the cost of the slippers minus the original 3.99 postage. Returns are free.

22 janvier 2024
Avis spontané

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