Matt Shaw provided us with a great experience when purchasing the new car. Provided us with all the information and explained it in a clear and easy manner to follow. Never felt like we were being pu... Voir plus
Établissement
Changer d'établissementWhistler Drive, Glasshoughton, WF10 5HX Castleford, West Yorkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought my previous car from Motorpoint Castleford, and decided to return to them when I wanted an upgrade. I cannot fault their service, the online team sorted out everything out initially, a... Voir plus
Being welcomed as we entered the site. We looked around at the huge selection of cars and felt extremely comfortable and relaxed (no pushy salespeople hovering and following us around). Once we had s... Voir plus
L'entreprise a répondu
The staff are friendly and helpful, emails are replied to promptly and queries addressed in a professional manner. They worked with me to rectify a couple of issues on the car I had reserved before th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Écrit par l'entreprise
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Coordonnées de contact
Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, Royaume-Uni
- 01977 712881
Over 1000 new cars every week
4,6
Excellent
881 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Motorpoint - Castleford
Good Afternoon,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that our lovely team were able to support you throughout your car buying journey and will be sure to pass your comments on to everyone involved.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Good experience and friendly staff
Good experience and friendly staff, did what they said… respect!
2 septembre 2026
Réponse de Motorpoint - Castleford
Hi Elaine,
Thank you for taking the time to leave us a 5* review! I'm thrilled to hear that you had a positive experience with our Castleford team and will be sure to pass your lovely comments on to everyone involved.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Réponse de Motorpoint - Castleford
Hi Kristian,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that you had a positive experience with Niall and will be sure to pass your comments on to him.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
I went to motopoint Castleford to sell…
I went to motopoint Castleford to sell my car got a valuation in person but had to remove my private plate 2 days later went back to do the deal only to be told my offer has gone down by 300 this is shocking behaviour from this company as a result of this I will never buy from these again proper disappointed with their service thanks for reading yours Mr David hoare my response to your comment is how was it undisclosed when you checked and valued it 2 days before and I wasn't off with any one thanks
5 septembre 2026
Avis spontané
Réponse de Motorpoint - Castleford
Hi David,
Thank you for taking the time to leave us your feedback. I'm very sorry to hear that you were unhappy with your final valuation on Saturday and can see that your vehicle was automatically reduced in price due to un-disclosed damage. Despite the reduction, you chose to proceed with the sale and accepted our valuation during your appointment.
Should you wish to discuss your feedback further, please do not hesitate to contact us directly. We must however re-iterate that we have a zero tolerance policy for abuse towards our team.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
The salesman and the part exchange was…
The salesman and the part exchange was very good - however I think the overall cleanliness of the exterior was not sufficient and it didn't seem as though the interior had been valeted which spoilt an overall good experience especially with Matt the salesman
31 août 2026
Réponse de Motorpoint - Castleford
Hi Ian,
Thank you for taking the time to leave us your feedback. I'm glad to hear that your overall experience was positive, and will be sure to pass your comments on to our preparation team to enable us to improve moving forwards.
Thank you again for your business, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
The salesman was very patient
The salesman was very patient, we sat in lots of cars and talked through the plus points of all the cars. He explained in detail all the options for payments and any extras I might want.
I was pleased to purchase my new car with them
31 août 2026
Réponse de Motorpoint - Castleford
Hi Martin,
Thank you for taking the time to contact us in regards to your recent purchase. I'm delighted to hear that you had a positive experience in store and will be sure to pass your comments on to everyone involved.
Thank you again for your support, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
No pressure when looking round
No pressure when looking round
Happy to help and great communication every step.
Picked up car next day
31 août 2026
Réponse de Motorpoint - Castleford
Hi Ellen,
Thank you for taking the time to leave us a 5* review! I'm so glad to hear that you enjoyed our hassle free car buying environment and felt supported by our team throughout your journey.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Réponse de Motorpoint - Castleford
Hi Clive,
Thank you for taking the time to leave us your feedback. I'm glad to hear that you felt looked after by our in store team and will be sure to pass your comments along to the relevant departments. If you have any additional comments you wish to share, please do not hesitate to contact me directly.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Poor service and mechanical fault on car
Bought a car end of July but has a problem with gearbox/clutch transmission mount?
Was told to go though spectrum insurance was sent to 2 garages one said needed new gearbox other said transmission mount was sheered off.
Got the transmission mount fixed but still has a clunking noise when Changing gear lifting clutch up whist driving? Puma st
Not much help at motorpoint endless calls trying to get though passed to spectrum fed up of been on phones to garages aswel
Motorpoint sold me a car with a fault
Also still waiting for V5 document after 6 weeks as salesman entered wrong postcode on online form
Very disappointed with service
Stressful time after getting car 😢
31 août 2026
Avis spontané
Réponse de Motorpoint - Castleford
Hi Graham,
Thank you for taking the time to leave us your feedback based on the vehicle you recently purchased from our Sheffield store. I appreciate your concerns and understand that our Castleford team are currently supporting you with a resolution.
If you have any additional concerns you wish to discuss, please do not hesitate to contact us.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Stolen belongings after poor review
I bought my first car from Motorpoint. Before collecting the car, they promised they would make is as perfect as possible, such as removing the stains from the back seats, clean the indicator lights.
When we picked it up, the stains were still there and the indicator lights hadn’t been touched. We were then told that the valet manager had refused to sort them out. I was really taken aback because the things they had promised were easy jobs, but I still went ahead and took the car because I hadn’t bought it for its cleanliness. Once I was home, we noticed they had also left rubbish in the car from the previous owner, such as sweet packets and crumbs, suggesting the cleaning team did nothing. Promises had been made and I was extremely disappointed.
After I left a poor review, they asked for the car back to give it another clean and, what felt like, an attempt to fix their review. I had bought brand-new mats and learner plates for the car, but when we collected it again, both the mats and learner plates were missing.
I contacted Wendy multiple times about this and received no response, so I eventually had to ring. Her response was, “Well, I haven’t had an email.” I asked her to contact the team who cleaned the car because the mats and plates were brand new, clearly belonged to me and had been bought elsewhere. It has now been over a week and I still haven’t heard anything back.
Honestly, I think it is disgusting, and because it happened after I left a poor review, it felt targeted. I have now had to go out and buy more learner plates and mats. They had also stuck stickers onto my car, which I then had to take elsewhere to be cleaned just to get them off.
This was my first experience of buying a car and should have been exciting, but instead I was left disappointed, ignored and out of pocket. Absolutely disgusting customer service
30 août 2026
Avis spontané
Réponse de Motorpoint - Castleford
Hi Francesca,
Thank you for taking the time to leave us your feedback. I'm very sorry to hear of the concerns you have raised and can assure you that Motorpoint have taken the time to investigate your complaint in its entirety. We pride ourselves on our customer service here at Motorpoint and i'm genuinely disappointed to learn that you feel we have let you down on this occasion.
After a thorough internal review i can confirm that your vehicle arrived at our Castleford store without any learner plates on the exterior. Honesty is one of our core values as a business and i would like to take this opportunity to re-assure you that our team would never steal from a customers vehicle, nor would Motorpoint allow this to happen.
Unfortunately As your concerns were raised over a month after your re-clean, Motorpoint would not look to contribute towards any replacement items on this occasion.
If you have any additional concerns or wish to discuss your complaint in more detail, please do not hesitate to contact us.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
The store sold my sister a dodgy car
The store sold my sister a dodgy car, didn’t fulfil their legal obligations to repair a car that was faulty when sold. They do whatever they can to say it’s not covered by warranty and force you to investigate and repair problems on your own expense, and fob you off with any excuse.
Shocking service, would never ever use again.
Manager and customer service team are probably just following the poor instructions from head office but they have no clue about the laws and the obligations they should follow.
Avoid buying unless you are 100% confident the car has no problems.
Make sure you never buy as a cash buyer, and use car finance so you’ve got someone on your side to deal with them.
Only positive is that the price was ok.
---
Edit: it's hardly surprising Kayley can't find the order details, it explains why she's not responding to our emails or refunding my sister the money she's owed.
Only interested when it's a public review, brilliant, it's a bit too late for that. Sorry.
5 janvier 2026
Avis spontané
Réponse de Motorpoint - Castleford
Hi Liam,
Thank you for taking the time to leave us your feedback.
I'm very sorry to hear that you have had a negative experience with us and would of course be happy to investigate this further. Unfortunately, I am unable to locate any order details using the information provided, however if you are able to contact us directly I will endeavour to review your concerns as a matter of urgency.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
I was assisted by Marcin.
I was assisted by Marcin.. all questions answered, explain properly about finance options. Very approachaeble. Everthing is done quickly. And U really like the car. All in all 10 out of 10.
20 août 2026
Réponse de Motorpoint - Castleford
Good afternoon,
Thank you for taking the time to contact us in regards to your recent purchase. I'm delighted to hear that Marcin was able to support you throughout your car buying journey and cant wait to share your comments with him.
Thank you for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Réponse de Motorpoint - Castleford
Hi Tony,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that you had such a positive experience with us and would be happy to share your comments with everyone involved.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
I went to look for a first car for…
I went to look for a first car for myself , I have the salesman my budget and he found the car I was looking for. Ordered there and then.
Fast and easy transaction without the pressure of being sold extra products 👍👍👍
16 août 2026
Réponse de Motorpoint - Castleford
Hi Mark,
Thank you for taking the time to leave us a positive review.
We're so pleased to hear you found the car you were looking for within your budget. It's wonderful that you had a fast, easy, and pressure-free transaction!
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great experience
Great experience, wasn't hassled. I knew what i was coming for.
The salesman was helpful
Service was A+
Price very good
31 juillet 2026
Réponse de Motorpoint - Castleford
Hi Mags,
Thank you for taking the time to leave us a 5* review! I'm so glad to hear that you had a positive experience in store and cant wait to share your comments with our lovely team.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
First class experience!
Being welcomed as we entered the site. We looked around at the huge selection of cars and felt extremely comfortable and relaxed (no pushy salespeople hovering and following us around).
Once we had seen a suitable car we spoke with Kareem Pilgrim who was professional, polite and courteous. Nothing was too much trouble.
10 août 2026
Réponse de Motorpoint - Castleford
Hi John,
Thank you for taking the time to leave us your feedback. I'm so glad to hear that you enjoyed our hassle free car buying environment and will be sure to pass your lovely feedback onto Kareem.
Thank you again for your business, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Réponse de Motorpoint - Castleford
Hi Betty,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that you were happy with the condition of your new vehicle.
Thank you for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Réponse de Motorpoint - Castleford
Hi Andy,
Thank you for taking the time to contact us in regards to your recent purchase. I'm glad to hear that our lovely team were able to help make the process easy for you.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Buying car from Motorpoint Castleford
Experience of buying the car from
Motor point was smooth and professional.
Marcin dealt with us brilliantly and kept us informed of everything and everything we had to do.
Great service. Thank you.
8 août 2026
Réponse de Motorpoint - Castleford
Hi Gareth,
Thank you for taking the time to leave us a 5* review! I'm so glad to hear that Marcin looked after you so well and will be sure to pass your lovely comments on to him.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
they where great and easy to deal with
they where great and easy to deal with, I was very inprest with Josh Abell not to pushy and helped me a lot.
12 août 2026
Réponse de Motorpoint - Castleford
Hi Stephen,
Thank you for taking the time to leave us your review. I'm thrilled to hear that Josh was able to support you throughout your car buying journey and help to make the process as easy as possible!
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.