Motorpoint - Norwich Avis 

Great welcome in reception. Savanna guided us through choosing our perfect car. Cars well displayed and fair price for exchange and purchase.

Good service, good aftercare, welcoming knowledgeable.

a}We saw the car my wife wanted.

b)Your staff:
Zac:Savannah:Lily: were all "on the ball"

c)Critical:TAKE B Y DEBIT CARDS.

We had a great experience at Motorpoint while exchanging our car and upgrading to a hybrid. From the moment we arrived, everything felt well-organised and welcoming. The whole process was quick, straightforward, and informative, with no hassle at all.
When we collected the car, it was ready, spotless, and all the promised work had been completed, which gave us real peace of mind. It’s clear the team take pride in their service and attention to detail.

Special thanks to Sophie and Kacey for guiding us through every step of the journey, they were friendly, professional, and made the whole experience stress-free.
We would definitely recommend Motorpoint to anyone looking for a new car, and we wouldn’t hesitate to return in the future! Thank you ;)

Overall the experience wasn’t too bad, the deal was ok and we were looked after fairly well.
Don’t by extended warranty for more than a year however!
We bought ours for 4 years at over £1000 after a year sold the car no refund for unused 3 years. Had we had purchased warranty direct from Spectrum whom Motorpoint use we would have had a pro-rata refund!

Shannon was very helpful and knowledgeable and spoke through the whole process and options very clearly, I was able to purchase the car and take it away within two hours. Would highly recommend!

Same day driveaway was quite efficient. There were a few matters that were not fully satisfied.

Placed a reservation for a Toyota i10 advertised as being less than 2 years old and in excellent condition (hence the high price being asked). When I viewed the car it drove well however, there was a deep 4 inch scratch just above the instrument console which the sales person (Lily) said would be easy to buff out (I didn't think this was the case - and upon later investigation I was told the dash trim would need to be completely replaced.)

Due to the early fob off about the dashboard scratch I asked to have a good look around the car and there was significant damage to the interior tailgate trim, the parcel shelf, the rear of the passenger seats as well as the passenger doors. The rear seats were filthy. When I challenged the sales team about this it was explained that the previous owner was a wheelchair user and this explained the damage/dirty state of the car.

I was told everything could be rectified but I cancelled my reservation immediately because I felt there might be other potential issues being glossed over by the team bearing in mind they had let a car in this condition be offered for sale and taken on a test drive. IF this is an indication of the rigorous pre sale check Motorpoint goes through it is a poor indication of the quality of there cars/service being offered.

To top it all two weeks later my reservation fee hadn't been refunded despite me writing to the sales person twice. Turns out after waiting 30 minutes to speak to a very lovely person in customer care my refund hadn't been processed because they hadn't entered my last name on the refund. Who knows how long I would have waited for that money to come back. Interesting they can take the money from you instantly but are reluctant to give you it back.

I would recommend you look elsewhere.

Motorpoint made buying a new car and trading in the old one in easy and straightforward. The staff are very helpful and no sales pressure was applied.

Kind, supportive staff, fast and effective costumer service

Wide choice of vehicles. Helpful and professional service.Fair pricing.

The service and staff were friendly and helpful

Had a great experience with my purchase. Starting with Shannon who helped send all information on the car and even a video of the car prior to my visit.

Gabriel greeted us when we entered the show room and helped arrange the test drive.

Zak finalised the deal and everyone was friendly and extremely helpful!

Overall experience was stress free and highly recommended! They couldn’t do enough for me!

The team at Motorpoint were fantastic from day 1. I had the pleasure of dealing with Sophie, Shannon and finally Kasey. All 3 were highly informative and most importantly, they listened to what I was looking for.

Staff were excellent - Lily was super helpful and knowledgeable, finding me an even better car than I'd have hoped for. Dave was also very friendly and attentive when it came to picking up my car. Could not fault them - have already recommended them to a friend who is also after a new car!

Motorpoint or Motorpointless.

I Paid for the vehicle I was interested in to be moved from Derby to Norwich, a distance of about 170 miles. Took Motorpointless nearly two weeks. So it appears having paid them they then got someone to push it the entire distance, doesn't appear to be any other explanation for how long it took to move a car from A to B so slowly. With the car having finally arrived we booked in to view and then hopefully purchase. Sadly during the time it had been pushed from Derby to Norwich it had been through a sandstorm, but having arrived in Norwich no one had the inclination to have it cleaned. So off we went in a dirty car for a test drive, with the inside of the car nearly as dirty as the outside. Test drive completed and having established that the windscreen wipers should have been consigned to the bin months ago we set about the paperwork. But oh no...driving it away on the agreed collection day suddenly ran into a stumbling block. We couldn't take the car, as it required some sort of technical intervention. Maybe the long push from Derby had caused some issues, who knows. But with the collection rearranged for the following week we left Motorpointless to sort out the technical fix they'd identified. They also had to locate the manufacturers charging cables for the car as well as sorting out the wipers, all straightforward simple tasks, which could be easily sorted whilst the car was being professionally valeted.
Oddly having agreed the rearranged collection date Motorpointles staff decided to bombard me with messages and calls to book in to pick up the car.. something I'd already done. But I replied to the emails telling them such and double checking they had the charging cable and wiper issue in hand....no one bothered to reply to my email though.
So collection day arrives.....but no car to be seen. Turns out it was off being valeted, whilst waiting its return we set about the paperwork, mentioning the charging cables and wipers...sadly neither of which were available for us on the rearranged date, more on this later.
The car returned and we were invited to go and check all was ok. Given the delay and the timescale Motorpointless had available to them to present a gleaming pristine vehicle, it turned out that instead of using that opportunity the car had been taken to someone who'd used a dirty rag on the windows and clearly had eyesight issues as their idea of clean meant leaving areas of the car unvaleted.
With no more time available to us, given this was already our second visit we finalised the payment sorted out the tax and were all set to go, but oh no, theres no charger and no one has any idea about the wipers, strange given the previous conversation and email. But after a myriad of excuses it was agreed they'd post the charger and the wipers. With keys in hand and promises made off I go. Me and the car become immediately acquainted when it decided to tell me one of the tyre pressures was too low. Clearly the rigorous PDI at Motorpointless was conducted by the same person who does the valeting. With the tyre issue resolved I awaited the delivery of the charger and wipes.
These turned up yesterday (19th March).
All swiftly unpacked.....I am now the owner of some wipers that won't fit the car and a car charger which i think has come from Temu as it states in the booklet do not use in the rain, handy in the UK then. In fairness at the time of writing Motorpointless aren't aware of the wiper / charger issue so they definitely have the opportunity to step up and resolve these issues.....let's see how they do.

Whilst I had a couple of hiccups along the way over all I had a very positive experience dealing with the Norwich Motorpoint staff in particular Shannon and Kassey.
Shannon kept me up to speed each step of the way and was always polite and courteous, would recommend motorpoint Norwich to others.

Shannon was polite and very professional. She explained everything to me. All staff were friendly.