Mulgas Avis 

Great service
Work took a little longer than expected as other issues accurred but engineer stayed late to complete the job
5 star service.

The customer service from Mulgas is exceptional with all members of the team totally customer service focussed. Giles, the engineer was, as always, so professional, very experienced and all was left in great order post his visit. Very impressive.

My two experiences with Mulgas so far have been nothing but positive.

I would like to highlight the second time. For nearly 10 days, I was without hot water or heating this was not ideal as my wife has a heart condition. Hometree came along last Monday, and all the engineer did was stick a big fat danger label on my boiler, and tell me that my boiler is crap (which I already knew) and to get a new one, he did nothing to help us and actually put us into a worse position than before. Hometree refused to do the repair, declaring my boiler beyond economic repair which was deeply heartbreaking as the boiler would have not been in such a state if they had just fixed the issues that I have repeatedly notified them of for many years.

The whole of last week was nothing but pure stress for me and my wife who was experiencing heart palpitations (most likely due to us having to do bucket showers with heated water from a kettle in an 8 degree home), and I was unable to properly work as I had to keep chasing Hometree, and trying to urgently organise an engineer visit.

Then on Friday, I spoke to Kayleigh from Mulgas who was not only sympathetic to my situation, she went above and beyond by speaking to Mulgas' Owner - Dave, who came to my property on his day off to inspect my boiler, and give me insightful recommendations of what sort of work needed to be done to my home boiler setup, including what boiler to get.

Fast forward to Monday this week, after speaking with Kayleigh again, she manages to pull some strings to get one of their engineers (George, who was fantastic by the way) to do an emergency job boiler installation for me given our situation.

By the end of Monday night, I had not only a new boiler, but a nice hot shower with heating all thanks to George, Kayleigh & Dave.

Thank you team for providing me with such excellent service!

Trevor

use every year and always reliable and efficient

Arrived back from holiday at 11pm where the temperature was 24 degrees. Boiler had failed so house was very cold. Phoned Mulgas at opening business next day. They sent an engineer same afternoon. He fixed our issue - no fuss no bother. I have used Mulgas on a number of occasions. The result is always the same, good old school service. Strongly recommended.

I have used this company since I bought my property and found them to be trustworthy and professional

I found that Mulgas are a really good company. They arrive on time, they always have a chat with you and are very polite . Plus they explain what they are going to do and show you how to use the equipment if need be.

We've used Mulgas for our last three annual boiler services. Excellent work done on each visit - arrived on-time, friendly, appeared completely on-top of the work required, gave good advice, and even pointed out a few helpful things which were outside of the scope of the work that also needed doing. Highly recommended.

Mulgas installed our new heating system in 2019 and have serviced our boiler each year since then, including just now. They are professional, reliable, and actually do a thorough service (unlike others we have had in the past). Steve in particular is fantastic. Would thoroughly recommend.

Steve arrived on time & carried out a thorough annual service on my Glow-worm boiler.
Steve was polite,clean and tidy.
Will be happy to use again in future.

amazing company, quick response, great communication, highly skilled engineers, well priced

Professional service and reliable. Their engineer is knowledgeable and friendly.

We called them to fix heating, each time they left heating not working, cowboy builders type

Had my Warm Air system serviced and a valve the identified as defective replaced, Work carried out effectivekt without time wasting, so good value for money.

Very considerate engineer. Tidy and informative.
He did what was required to complete an annual boiler service. He also noted that the boiler could benefit from an upgrade in two ways and has provided an estimate to fix the potential problems.

We had used Mulgas for many years for servicing and when our older Baxi back boiler system failed and we could not get replacement parts, Dave gave us a very competitive quote to supply and fit a new Worcester Greenstar system. True to Dave's word, George the fitter came and fitted the new system within 3 days, took time to explain how the controls worked, and answered any technical questions we asked.
Very good efficient service from George and the Mulgas team.
Dan and Mavis D

My tenant was suddenly without heating and hot water after combi boiler failed. I phoned Mulgas after they were recommended to me and they quickly sent an engineer round who identified a faulty boiler fan which they supplied and fitted for me a couple of days later. Really helpful Mulgas office staff managing the urgent issue, keeping me and my tenant informed thoroughly and quickly throughout the process made a big difference to me. An excellent and professional service. I will use Mulgas again for sure

Antonio arrived at the agreed time and did a quick and very efficient replacement of a faulty zoning valve and a radiator TRV. Excellent service.

Thank you Mulgas for replacing the boiler in one of our flats. Throughout the process of obtaining parts and quotations Dave kept in touch with us even late in the evening and the engineer arrived on time on the agreed date and worked until the installation was completed.

Great communication, efficient, friendly service from the office staff to the engineers!