musicGuard Avis 

Sadly had to make a claim on my MacBook Pro and was unsure what to do has this was my first ever claim on any form of insurance. The service I received was amazing,very helpful and everything was explained. Such an easy process and was delt with so quickly. Can’t thank the Jaime and the team enough.

Being a first time customer searching for p/l cover I was totally confused as th what cover I needed and the young man I spoke to advised in very clear and precise detail the best policy for my needs, and I would have no reservations informing my fellow artists about musicguard.

Nice early reminder.
Easy to pay online.
No days lost if early payment made.

Easy to insure a number of less usual instruments. Very helpful staff.

I called the number given on my confirmation email, wishing to update my policy details, and found that it was answered by a different company, or different department. The person on the line tool my details and promised a callback, as the lines were apparently busy. I have not heard from them.

Easy to deal with & good value (who else throws in £1m of public liability cover?)

Requested a written quote which was given but no clarity on date, timescales & basics.

Very helpful, polite & understanding.

Always simple use & great customer support

The young Lady who answered my enquiry was most professional and quickly sorted out my reason for calling which was quite simply to notify as to change of address.
Thank you.

Easy to deal with and have been a customer for many years without silly price rises !!

Easy renewal process, thanks.

Website doesn't work. It just doesn't work. I wanted to update the replacement value of my saxophone and when I click 'edit' (or even 'remove') it just goes to an error page and tells me to call them.

I had all these same problems for years using their photography insurance service too. Same website errors. Impossible to make changes online so having to call them any time I wanted to make a change which is annoying and inconvenient.

I stopped using them for photography insurance because of this. Now having the same trouble with musical instrument insurance, I will cancel this too. Of course, their website won't let me cancel, another broken or missing feature. It's not even like these are difficult cutting edge features for a website... add a new insured camera, change the value of an insured instrument. Why they can't fix their website I don't know.

Direct debit cancelled.

very good company very supportive company

This time I was able to navigate the DjGuard/MusicGuard website easily as I didn't have to make any amendments this time. My renewal price was the same as well, which pleased me. I haven't needed to make any claims as yet. So far, so good. Thank you.

Prompt reply to routine request