My application for two My Arrival Cards was forwarded approximately 8 weeks ago with payment. The applications were "still progressing" I hadn't heard anything until I sent a message stating my con... Voir plus
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The use of MyArrival was seamless. I was entirely ignorant of the process and actually thought I was going on to the actual South African Revenue website, because of the way my Google search results... Voir plus
L'entreprise a répondu
its a scam, they make you pay for a visa that are mostly granted free on governmental sites, and they deny your request for refund saying you agreed to terms and conditions. stay away
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Love that I can do this all online and after the first time you complete it, it saves most of your information for future use.
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À propos de l'entreprise
Écrit par l'entreprise
MyArrival.com is an independent online intermediary that helps travelers worldwide with arrival cards and traveler/customs declarations. We make the application process simple through clear, user-friendly forms, multilingual support, guided applications, verification checks, priority processing, and early submission where available. Early submission helps many travelers arrange their travel documents well before departure. Every customer receives a secure account where travel details and completed applications are safely stored. For future trips, previously entered information can be reused, making new applications much faster and more convenient. Our goal is to save travelers time, reduce mistakes, and provide reliable customer support throughout the entire application process.
Coordonnées de contact
Etats-Unis
- info@myarrival.com
- myarrival.com
4,5
Excellent
62 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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User friendly and response time was…
User friendly and response time was almost immediate
2 octobre 2026
Avis spontané
Réponse de MyArrival
Thank you for your kind feedback!
We’re delighted to hear that you found the process user-friendly and that our response time met your expectations. We always aim to make the experience as simple and smooth as possible while being there quickly when you need us.
Thanks for your review, and we wish you safe and pleasant travels! ✈️
Réponse de MyArrival
Thank you for your kind words Cathy!
We’re happy to hear that you had a pleasant experience with MyArrival.
We truly appreciate you taking the time to share your experience with us.
Safe travels! ✈️
Love that I can do this all online and…
Love that I can do this all online and after the first time you complete it, it saves most of your information for future use.
5 octobre 2026
Avis spontané
Réponse de MyArrival
Thank you so much for your lovely feedback Carol!
We’re glad to read that you enjoy the convenience of completing everything online and that saving your information makes the process even easier for future applications.
We’re always looking for ways to make the experience as simple and convenient as possible, so it’s great to know these features are helpful.
Have a smooth journey and a great trip Carol! 😊
In one year
In one year, the user interface is so much better and easier to use. Great job improving the user experience.
4 octobre 2026
Avis spontané
Réponse de MyArrival
Thank you so much for your kind words Gary!
We’re delighted to read that you noticed the improvements to our user interface and found the experience easier and more intuitive this time around.
We’re constantly working to make the process as simple and user-friendly as possible, so it’s great to hear that the improvements are making a difference. Thank you for choosing MyArrival again! 😊
its a scam
its a scam, they make you pay for a visa that are mostly granted free on governmental sites, and they deny your request for refund saying you agreed to terms and conditions. stay away
27 septembre 2026
Avis spontané
Réponse de MyArrival
We’re sorry to hear that you feel this way. However, we would like to clarify a few important points.
MyArrival is an independent intermediary service, not a government website. We clearly state this throughout our website and during the application process. Our name, MyArrival, also does not represent or suggest that we are a government authority. In addition, our website clearly shows that we offer arrival cards and visa-related services for multiple countries.
Travellers are always free to apply directly through the relevant government website if they prefer. Our service is intended for travellers who value the additional support we provide, including verified checks of submitted information, multilingual customer support 7 days a week, and assistance throughout the application process.
Regarding refunds, our terms and conditions clearly explain that cancellations are unfortunately not possible once an application has been processed and the service has been provided. These terms are presented to customers before completing their purchase.
We understand that some travellers may prefer to apply directly through a government website, and that is of course their choice. However, describing our service as a “scam” is misleading. We are transparent about being an independent intermediary and about the service we provide for the fee paid.
Everything went smoothly without…
Everything went smoothly without difficulties.
3 octobre 2026
Avis spontané
Réponse de MyArrival
Thank you for your kind feedback Virginia!
We’re very happy to hear that everything went smoothly and that you had a hassle-free experience with our service.
We truly appreciate you taking the time to share your experience with us. Safe travels! ✈️
My application for two My Arrival Cards…
My application for two My Arrival Cards was forwarded approximately 8 weeks ago with payment.
The applications were "still progressing"
I hadn't heard anything until I sent a message stating my concerns for our trip with less than 48 hours before departure.
Within 2 hours I had received a reply stating they had been finalized, along with purchases of Visa's shortly after.
3 octobre 2026
Avis spontané
Réponse de MyArrival
Thank you for your feedback and for sharing your experience David.
We’re pleased to hear that your applications were finalized in time for your trip and that our team was able to respond quickly when you reached out.
We’d also like to explain why applications can sometimes remain “in progress” for a period of time. We offer an early submission service, but we intentionally process and finalize arrival cards closer to the traveller’s arrival date. This is because arrival cards can have a limited period of validity, and we want to make sure the documents remain valid and usable when you arrive in the relevant country.
We completely understand that seeing an application still progressing close to departure can cause some concern, which is why our support team is available to assist and provide updates whenever needed.
We wish you a wonderful trip! ✈️
The use of MyArrival was seamless
The use of MyArrival was seamless. I was entirely ignorant of the process and actually thought I was going on to the actual South African Revenue website, because of the way my Google search results came up. I only realised I was on a commercial website when I was asked to pay the fee which I thought was a bit steep. However, the information required for the customs declaration was clear and easy to fill and, once done, required no further input from me. All I had to do when I arrived in Cape Town was show a screen shot of the confirmation I received from MyArrival and I was waived through.
29 septembre 2026
Avis spontané
Réponse de MyArrival
Thank you for taking the time to share your experience Dayle
We’re delighted to hear that you found the MyArrival process seamless and that the customs declaration was clear and easy to complete.
It’s especially great to hear that, once you had completed your declaration, no further input was required and that your confirmation made your arrival in Cape Town straightforward and hassle-free. That’s exactly the kind of experience we aim to provide.
Just to clarify, MyArrival is an independent intermediary that provides additional support and services around the declaration process. This includes urgent processing, early submission, 24/7 multilingual support, and verified checks before processing, helping travellers complete the process with greater convenience and peace of mind.
Thank you again for your feedback, and we hope you had a wonderful time in South Africa!
The application process was easy when…
The application process was easy when you have your passport available and the address of where you are staying. They were quick to approve.
30 septembre 2026
Avis spontané
Réponse de MyArrival
Thank you for your positive feedback James!
We’re glad to read that you found the application process easy and straightforward, and that your application was approved quickly.
Having your passport and accommodation details ready certainly helps make the process smooth, and we’re pleased that everything went through without any hassle.
Have a smooth journey and a wonderful trip!
easy form to complete
29 septembre 2026
Avis spontané
Réponse de MyArrival
Thank you for your positive feedback!
Great to hear that everything went smoothly.
Have a fantastic trip and a safe journey! 🌍✈️
Safe, Secure & Received Results in no time
Safe and secure and received my submitted declaration via email in a short time after completing my online application
26 septembre 2026
Avis spontané
Réponse de MyArrival
Thank you for your feedback bardi!
We're pleased to hear that you found the process safe and straightforward, and that you received your declaration promptly. Wishing you a smooth journey and a great trip! ✈️
The pre-declaration facilitated the…
The pre-declaration facilitated the customs formalities, therefore accelerated the whole customs issue
25 septembre 2026
Avis spontané
Réponse de MyArrival
Thank you for your feedback! We're glad to hear that the pre-declaration helped make the customs process quicker and easier. Wishing you a smooth journey and an enjoyable trip! ✈️
The process was easy to follow
The process was easy to follow, and the application was to fill out.
18 septembre 2026
Avis spontané
Réponse de MyArrival
Thank you for your review Thomas!
We're happy to hear that you found the process clear and easy to complete.
Have a wonderful trip and enjoy your journey! ✈️
The arrival card process was super easy…
The arrival card process was super easy and no problems at all. The online process was direct and whomever is completing the information needs to have all their personal information available. Thanks for being so simple.
25 septembre 2026
Avis spontané
Réponse de MyArrival
Thank you for your kind words Rachel!
We're delighted to hear that the arrival card process was smooth, straightforward, and hassle-free. Having your personal details at hand definitely makes the process even quicker.
Have a great trip and a smooth arrival! ✈️
Making easy to fill out.
23 septembre 2026
Avis spontané
Réponse de MyArrival
Thank you for your review Herman!
We're happy to hear that you found the application easy to fill out.
Wishing you a smooth journey and a wonderful trip! ✈️
Simle and easy process
24 septembre 2026
Avis spontané
Réponse de MyArrival
Thank you for your kind feedback Jasminka! We’re glad to hear you found the process simple and easy to complete.
We’re always aiming to make the application experience as straightforward as possible, so it’s great to know everything went smoothly for you. We appreciate you taking the time to share your experience!
Réponse de MyArrival
Thank you for your feedback! We’re pleased to hear that you found the instructions easy to follow and the process straightforward.
Clear guidance is something we really value, so it’s great to know it helped make your application simple to complete. We appreciate you sharing your experience with us!
Super easy to use on my phone
Super easy to use on my phone, despite the small fonts!!
21 septembre 2026
Avis spontané
Réponse de MyArrival
Thank you for your feedback Paula! We’re delighted to hear that you found our service easy to use on your phone. 😊 We appreciate your comment about the font size as well and will keep it in mind as we continue improving the user experience.
Have a wonderful trip, and we hope to assist you again in the future!
Réponse de MyArrival
Thank you for your positive feedback Lori. We strive to make our platform ad efficient as possible.
Have a great trip!
I feel scammed
I feel scammed. This company encourages you to pay for an urgent permit to enter South Africa. I discovered later I could have obtained it as quickly and free through the government website. As it's delivered immediately you can't request a refund. Do your homework!!
20 septembre 2026
Avis spontané
Réponse de MyArrival
We’re sorry to hear that you feel this way and appreciate you sharing your experience.
Our service offers different processing options, and costs may vary depending on the urgency selected by the customer. Before an application is submitted and payment is completed, the applicable processing time and pricing are disclosed during the checkout process, in our Terms and Conditions, and throughout our website.
We also verify applications before processing them. If we identify an error or missing information in an application, we contact the customer where possible so that the issue can be addressed before proceeding.
Our visa support team is available 24/7, 365 days a year, should you have any questions or need assistance with their application.
Our service is intended for customers who prefer assistance with the application process and the processing options we provide.
If you would like to discuss your application or request its cancellation, please contact us at info@myarrival.com with your application details, and our team will be happy to review the matter with you.
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