Both the sales rep and the verification agent answered questions patiently. The reason for the verification tier involved reviewing points that maybe the sales rep missed, such as first payment due... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I recently gave auto guard 5 stars however after receiving my contract nothing they told me to sell this service was true. First of all the monthly rate was $12-13 higher. All the EXCLUSIONS they aren... Voir plus
L'entreprise a répondu
Beware when you purchase Auto Guard’s warranty, the first two payments taken is NON refundable. You are advised you have 30 days to cancel but will not be told it will cost you. I purchased the Au... Voir plus
I had a smooth onboarding experience with MyAutoGuard. Their coverage prices are very affordable, and the policy includes many benefits I have not seen in other companies, like car rentals and some a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road. Please be aware Trustpilot is not a reliable review platform. They have removed 100s of our positive reviews for made up rules they make up on the fly but will post a 1 star review even if it breaks their own guidelines. So take everything on this platform with a grain of salt. They are a 1 star company.
Coordonnées de contact
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, Etats-Unis
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3,5
Moyen
296 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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No communication !
25 juin 2026
Réponse de MyAutoGuard
We’re sorry to see your review and appreciate the opportunity to respond.
After reviewing your account, our records indicate that our team has communicated with you on multiple occasions regarding your concerns, daily almost. We regret if those interactions did not meet your expectations or if you felt additional follow-up was needed.
Providing responsive customer service is important to us, and we remain committed to assisting you. If there are any outstanding questions or unresolved issues, please contact us directly, and we will be happy to help.
Thank you for your feedback.
Réponse de MyAutoGuard
Thank you for your feedback. We're glad to hear that nothing went wrong during your experience with us, though we're sorry we didn't earn a higher rating.
We continually strive to provide exceptional service and would appreciate the opportunity to learn what we could have done to make your experience a 5-star one. If you have any suggestions, we'd love to hear from you.
Thank you for choosing My Auto Guard.
They give you a good sales pitch that…
They give you a good sales pitch that contains a lot of untrith state,emys that they don't follow up on. They sre not responsive or slow to respond .to requests.
22 mai 2026
Réponse de MyAutoGuard
We’re sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond.
We respectfully disagree with the suggestion that our team provides misleading information. Our representatives review coverage, pricing, and plan terms during enrollment, and the complete agreement is provided to customers for their review.
We do recognize your concerns regarding responsiveness and understand how important timely communication is. We are continually working to improve our response times and customer experience.
We would welcome the opportunity to review your concerns and address any outstanding issues. Please contact us directly , and a member of our team will be happy to assist you.
Réponse de MyAutoGuard
We respectfully disagree with this statement and take allegations of fraud very seriously. Maybe you are unaware what fraud actually is?
My Auto Guard is a legitimate company that provides vehicle protection plans and customer support in accordance with the terms of our agreements. We are committed to transparency, ethical business practices, and assisting our customers professionally.
If you have concerns regarding your account or believe there has been a misunderstanding, we welcome the opportunity to review the matter and work toward a resolution. Please contact us directly so we can assist you further
I canceled the next day and you guys…
I canceled the next day and you guys keep bugging me. Stop
20 juin 2026
Réponse de MyAutoGuard
We’re sorry to hear about your concerns and appreciate the opportunity to respond.
After reviewing our records, we were unable to locate a cancellation request submitted the day after enrollment. Our records indicate your policy remains active. If your intention is to cancel your coverage, we would be happy to assist you and ensure your request is handled promptly in accordance with the terms of your agreement.
We also apologize if any follow-up communications were unwelcome. Please contact us directly, and our team will review your account and assist with your request.
Thank you for bringing this to our attention.
Everything thing was not put in voice correctly 😞
Everything thing was not put in voice very well.And was very non understanding when I asked "Excuse me"I didn't hear you
20 juin 2026
Réponse de MyAutoGuard
We’re sorry to hear that you had difficulty hearing and understanding our representative. Clear communication is very important to us, and we regret that your experience did not meet your expectations.
We appreciate you bringing this to our attention and will use your feedback to help improve our customer interactions. If you still have questions about your coverage or would like us to review your account, please contact us directly. We would be happy to assist you.
Thank you for your feedback.
MyAutoGuard's service contract saved me…
MyAutoGuard's service contract saved me a fortune on repairs. Their in-house team is responsive and caring.
4 juin 2026
Avis spontané
Réponse de MyAutoGuard
Thank you for your fantastic 5-star review! We're thrilled to hear that your My Auto Guard service contract helped save you a significant amount on repair costs.
It's also wonderful to know our in-house team provided the responsive and caring service we strive to deliver every day. Feedback like yours reinforces our commitment to helping customers when they need us most.
Thank you for choosing My Auto Guard and for placing your trust in us!
Réponse de MyAutoGuard
Thank you for your 5-star review! We're glad to hear things are off to a great start.
We appreciate your trust and understand that the true value of your coverage is demonstrated when you need it most. Our team is here to support you every step of the way.
Thank you for choosing My Auto Guard, and we look forward to continuing to earn your confidence!
No working phone numbers to file a…
No working phone numbers to file a claim or customer service. I believe this is a scam or fraudulent company
24 juin 2026
Avis spontané
Réponse de MyAutoGuard
We’re sorry to hear about your experience and respectfully disagree with this characterization. But i believe you must be calling the wrong numbers or wrong company entirely cause our phones ring all day long, so check your info before writing a misleading review with accurate information.
My Auto Guard is a legitimate company with an active customer service and claims department available to assist our customers. We have verified that our phone lines are operational, and many customers successfully contact us each day.
If you experienced difficulty reaching us, we sincerely apologize and would appreciate the opportunity to assist you. Please contact us, and we will be happy to help with your claim or any questions regarding your coverage.
Thank you for your feedback.
No one would help
No one would help. Was promised phone calls back. Never happened. Tried to cancel. Won't allow it.
22 juin 2026
Réponse de MyAutoGuard
We’re sorry to hear about your experience and appreciate the opportunity to respond. We have had several agents reach out to you with no success on your end.
We take customer service and communication seriously and regret if your experience did not meet expectations. We also want to clarify that customers are not prevented from canceling their coverage; cancellation requests are processed according to the terms and procedures outlined in the agreement.
We understand your frustration regarding follow-up communication and would welcome the opportunity to review your account and address any unresolved concerns.
Please contact us directly so we can assist further. Thank you for your feedback.
The experience on this phone was good, we will see when my car needs attention.
The person I talked to on the phone was good, answered all my questions and explained everything.. now we will see when my car needs to go to the shop. That’s the real test on the warranty, that I pay little or no out of pocket money.
22 juin 2026
Réponse de MyAutoGuard
Thank you for your 4-star review! We’re glad to hear our representative was able to answer your questions and clearly explain your coverage options.
We understand that the true value of any coverage plan is demonstrated when it’s needed most. Our goal is to provide peace of mind and support when unexpected repairs arise, and we’re committed to assisting our customers throughout the claims process.
We appreciate your trust and thank you for choosing My Auto Guard!
Very good service explained policy to…
Very good service explained policy to the t was very pleased
22 juin 2026
Réponse de MyAutoGuard
Thank you for your 5-star review! We’re delighted to hear that our team took the time to explain your policy thoroughly and that you were pleased with the service you received.
Making sure our customers understand their coverage is extremely important to us, and we truly appreciate your kind words and support.
Thank you for choosing My Auto Guard!
I canceled my policy and was told to…
I canceled my policy and was told to wait for an email I never received and now I’m getting withdrawals taken out of my account for something I clearly stated I don’t want!!!! Not happy one bit!
8 juin 2026
Réponse de MyAutoGuard
We’re sorry to hear about your frustration and appreciate the opportunity to address your concerns.
Our records indicate that your policy has been canceled. We understand how concerning it can be to believe charges are continuing after a cancellation request, and we would like to ensure there is no confusion regarding the status of your account or any pending transactions.
If you have questions regarding billing, cancellation confirmation, or refund status, please contact us directly so we can review your account and provide clarification.
We appreciate your feedback and the opportunity to assist you
Réponse de MyAutoGuard
Thank you for your 5-star review! We’re thrilled to hear that the representative you spoke with provided such a great experience.
Our team works hard to deliver outstanding service, and it’s wonderful to know that their efforts made a positive impression.
We truly appreciate your support and thank you for choosing My Auto Guard!
Very helpful and worked with my budget
18 juin 2026
Réponse de MyAutoGuard
Thank you for your 5-star review! We’re glad to hear our team was helpful and able to work within your budget to find a coverage option that met your needs.
Providing flexible solutions and excellent customer service is important to us, and we truly appreciate your trust and support.
Thank you for choosing My Auto Guard!
I am a more than a little perturbed…
I am a more than a little perturbed with customer service. I never received a receipt for my initial 25 dollars, after numerous requests to get one. Haven't received my welcome aboard packet either. Am tempted to call up and cancel out.
13 juin 2026
Réponse de MyAutoGuard
We’re sorry to hear about your frustration and appreciate you bringing this to our attention.
After reviewing our records, we can confirm that your receipt and policy information were sent to the email address provided on file. We understand, however, that email delivery issues can occasionally occur, and we apologize for any inconvenience this may have caused.
As part of our paperless process, welcome documents and policy information are delivered electronically rather than by mail. We would be happy to resend any documentation and confirm that we have the correct contact information on file.
Please contact us directly at so we can ensure you have everything you need. We appreciate the opportunity to assist you and address your concerns.
Was easy
Was easy. Explained all details and give me a good discount. Hope they don’t let me down
15 juin 2026
Réponse de MyAutoGuard
Thank you for your 5-star review! We’re glad to hear the process was easy, the details were explained clearly, and that our team was able to find a discount that worked for you.
We appreciate the trust you’ve placed in us and will work hard to continue earning that trust every step of the way. If you ever need assistance, our team is here to help.
Thank you for choosing My Auto Guard!
I don't agree to the upgrade
I don't agree to the upgrade. I told your sales person and manger. To wait. My wife and I were out to dinner. They took the money out of my account and canceled my OX coverage. I want my plan back no the
Upgrade.
12 juin 2026
Réponse de MyAutoGuard
We’re sorry to hear about your concerns and appreciate the opportunity to respond.
After reviewing our records, the upgrade was processed following a completed enrollment and verification process in which the terms, pricing, and coverage changes were reviewed and acknowledged.
We understand that circumstances can change and that you may have reconsidered your decision after enrollment. However, we respectfully disagree with the assertion that the upgrade was made without authorization.
We would be happy to review your account and discuss any available options regarding your coverage. Please contact us directly so we can assist further.
Thank you for your feedback.
Réponse de MyAutoGuard
Thank you for your 4-star review and your feedback.
We understand that the enrollment process can sometimes feel lengthy, as our goal is to ensure customers receive all the information they need regarding coverage, benefits, and plan options before making a decision.
We appreciate your patience and are glad you chose us for your coverage needs. Thank you for your support!
I love the way these guys communicate…
I love the way these guys communicate compared to other companies customer service support that provide warranty insurance they talk to you like they have sense and to treat your choice like a choice not a force . Some of these companies try to act in an insulting way of bullying you into buying their services … no no you have the wrong one but auto guard made me feel like a man when taking to me thanks
8 juin 2026
Réponse de MyAutoGuard
Thank you for your amazing 5-star review.
We truly appreciate your kind words and are honored that you felt respected and valued throughout the process. Our goal is to provide clear information, professional service, and a pressure-free experience so our customers can make the decision that's right for them.
We're especially glad to hear that our team treated you with the respect and courtesy you deserve. Feedback like yours means a great deal to us and reinforces the standards we strive to uphold every day.
Thank you for choosing My Auto Guard, and we look forward to serving you in the future!
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