Both the sales rep and the verification agent answered questions patiently. The reason for the verification tier involved reviewing points that maybe the sales rep missed, such as first payment due... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I recently gave auto guard 5 stars however after receiving my contract nothing they told me to sell this service was true. First of all the monthly rate was $12-13 higher. All the EXCLUSIONS they aren... Voir plus
L'entreprise a répondu
Beware when you purchase Auto Guard’s warranty, the first two payments taken is NON refundable. You are advised you have 30 days to cancel but will not be told it will cost you. I purchased the Au... Voir plus
L'entreprise a répondu
I had a smooth onboarding experience with MyAutoGuard. Their coverage prices are very affordable, and the policy includes many benefits I have not seen in other companies, like car rentals and some a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road. Please be aware Trustpilot is not a reliable review platform. They have removed countless positive reviews for made up rules they make up on the fly but will post a 1 star review even if it breaks their own guidelines.
Coordonnées de contact
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, Etats-Unis
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3,5
Moyen
296 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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The first time I had mechanical…
The first time I had mechanical problems with my car I contacted AutoGuard on how to handle the process. It was days before they got back and then when I asked my service company to send a quote they didn't respond. After weeks of waiting I told the mechanic I needed the car so they fixed it but then AUTO GUARD refused to pay any of the bill - DON USE THIS COMPANY ITS A SCAM!!!
I paid nearly 3,000 for nothing!!
6 mai 2026
Avis spontané
Réponse de MyAutoGuard
We respectfully disagree with the statements made in this review. Are you even a customer?
After reviewing our records, we have been unable to locate an account matching the circumstances described. The vehicle, contract amount, and claim history referenced do not appear to correspond to any customer record with our company.
We take claims handling and customer service seriously and would welcome the opportunity to investigate further if you are able to provide additional account information.
We also want to be clear that we are a legitimate company that provides coverage and support to our customers according to the terms of their agreements.
If this review was intended for another provider or if there has been a misunderstanding, please contact us directly at so we can look into the matter further.
Thank you
Do not ever do business with this…
Do not ever do business with this company. Their entire operation is built on manipulation and outright deception. Their agents are trained to feed you whatever lies will get you to stop asking questions, and the moment you hesitate, they shove you into a policy you never agreed to. They hide behind lines like “you can still cancel,” then immediately push through charges you never authorized and they even lie about the amount you’ll be billed. This isn’t confusion or a mistake. It’s predatory, unethical behavior designed to trap people and take their money. Stop trying to pull funds from me after I explicitly called to cancel immediately. I will not tolerate this kind of dishonest, high‑pressure scam.
8 juin 2026
Avis spontané
Réponse de MyAutoGuard
We respectfully disagree with the allegations made in this review.
We do not condone deceptive sales practices, unauthorized enrollments, or misleading billing information. Our enrollment process includes disclosures regarding coverage, pricing, payment terms, and cancellation procedures, and these details are reviewed with customers prior to activation.
We take claims of unauthorized charges and misrepresentation very seriously. Based on our records, we believe this review does not accurately reflect the circumstances surrounding the account. However, we remain committed to addressing customer concerns professionally and in accordance with the terms of the agreement.
If there are any outstanding account matters requiring attention, we encourage you to contact us directly so we can review them thoroughly.
We are committed to providing transparent service and support to our customers and appreciate the opportunity to respond.
Réponse de MyAutoGuard
Thank you for your 5-star review! We truly appreciate your support and are glad to hear you had a great experience with us.
Our team is committed to providing reliable coverage and outstanding customer service, and feedback like yours means a lot.
Thank you for choosing us!
Réponse de MyAutoGuard
Thank you for your 4-star review! We’re glad to hear our team was able to clearly explain the situation and provide a positive experience.
Delivering helpful, professional service is important to us, and we appreciate your kind words and feedback.
Thank you for choosing us!
You still haven't sent me the policy i have only received the email policy. Not the hard copy
You still haven't sent me the policy
22 mai 2026
Réponse de MyAutoGuard
Thank you for your feedback.
Our records indicate that your policy documents were successfully delivered to the email address provided at enrollment. As part of our paperless process, policy agreements are sent electronically rather than through traditional mail.
We understand the importance of having access to your coverage information and would be happy to resend the documents if needed or answer any questions regarding your policy.
Thank you for choosing us, and we appreciate the opportunity to assist you.
No one’s very helpful
27 mai 2026
Réponse de MyAutoGuard
We’re sorry to hear you feel this way and appreciate your feedback.
Providing helpful and professional customer service is extremely important to us, and we regret that your experience did not meet expectations.
We would welcome the opportunity to review your concerns and assist you directly. Please contact us at so we can help address the issue and improve your experience.
Horrible company asked me for a down…
Horrible company asked me for a down payment for my policy and then in the same month ask for my 1st payment for said policy. And when I go to cancel my policy I am hung up on twice when I finally speak with someone instead of a verbal confirmation for cancellation they ask for a emailed cancellation.
27 avril 2026
Réponse de MyAutoGuard
We’re sorry to hear about your experience and appreciate your feedback.
The initial down payment and subsequent monthly payment schedule are disclosed at the time of enrollment and are part of the standard payment structure for the selected coverage plan which you were told about more than twice in your call and agreed to. We understand, however, that billing timing can sometimes cause confusion and we regret any frustration this may have caused.
Regarding your cancellation experience, written cancellation requests are required to ensure proper documentation and account accuracy for both the customer and the company. That said, we understand your concerns regarding the communication experience and take them seriously.
We would welcome the opportunity to review your account and assist further. Please contact us directly so we can help address your concerns.
Réponse de MyAutoGuard
Thank you for your 5-star review! We’re glad to hear our team was knowledgeable, patient, and friendly throughout your experience.
Providing professional and helpful service is extremely important to us, and we truly appreciate your kind words and support.
Thank you for choosing us!
I have not received anything in the…
I have not received anything in the mail for my coverage. My name is Victoria Duncan. My phone number is 330-806-0274. Could someone please call me?
12 mai 2026
Réponse de MyAutoGuard
Ms. Duncan, we’re sorry for any confusion regarding your policy documents and appreciate you bringing this to our attention.
Our records indicate your coverage information was emailed shortly after enrollment to the email address provided on file. In some cases, delivery may be delayed or routed to spam/junk folders.
A member of our team will be reaching out to assist you and ensure you receive all policy documentation. We appreciate your patience and the opportunity to help resolve this for you.
Réponse de MyAutoGuard
Thank you for your 5-star review! We’re glad to hear you had a great experience with our customer service team.
Providing professional, helpful support is very important to us, and we truly appreciate your feedback and support.
The Clarity of the warranty and the…
The Clarity of the warranty and the professionalism shown to explain the benefits.
22 mai 2026
Réponse de MyAutoGuard
Thank you for your 5-star review! We’re glad to hear our team provided clear explanations and professional service while reviewing the benefits of your coverage.
We believe transparency and customer understanding are extremely important, and we truly appreciate your trust and support.
Thank you for choosing us!
Réponse de MyAutoGuard
Thank you for your feedback. We understand the importance of having clear written documentation regarding your coverage and policy terms.
Our records indicate that your policy information has been resent to the email address on file to ensure you have a complete copy of your agreement and coverage details.
We appreciate you bringing this to our attention and are always available to answer any additional questions you may have regarding your policy. Thank you for choosing us.
Cancellation
7 mai 2026
Réponse de MyAutoGuard
We’re sorry to see your 1-star review and appreciate the opportunity to assist.
We understand cancellations can sometimes be frustrating, and our team works to process all requests according to the terms outlined in the agreement.
We would welcome the opportunity to review your account and address any concerns regarding your cancellation experience. Please contact us directly at so we can assist further.
High pressure
High pressure. to purchase the warranty ,refusal to accept your decline of warranty.
4 mai 2026
Réponse de MyAutoGuard
We’re sorry to hear you felt this way and appreciate your feedback.
Our goal is to provide customers with information about available coverage options so they can make an informed decision, and we regret if the interaction felt overly persistent.
Our records indicate you chose to enroll coverage on multiple vehicles, which we appreciate, but we understand every customer experience is important and we take concerns regarding sales interactions seriously.
We will review the interaction internally to ensure our team maintains the professional and respectful experience we expect.
Thank you for bringing this to our attention.
Réponse de MyAutoGuard
Thank you for your feedback. We’re sorry to hear there was confusion regarding your policy documents.
Our records indicate the policy information was sent to the email address provided at enrollment. In some cases, emails may be delayed or filtered into spam/junk folders.
We would be happy to resend the policy and ensure you receive all documentation. Please contact us directly so we can confirm your information and assist you further.
We appreciate your feedback and the opportunity to help.
SCAM
Called claiming they were from a different company. Once I realized they were not the service they claimed, tried to cancel; got multiple call transfers/disconnects. Was told must notify in writing and would take more than 30 days to complete cancellation. Do not trust these scammers!
15 mai 2026
Réponse de MyAutoGuard
We respectfully disagree with this characterization and take claims like this very seriously. We understand not everyone knows what a scam actually is.
We do not misrepresent our company or services, and all enrollments are completed with disclosures regarding the provider, coverage terms, and cancellation procedures.
Our cancellation process requires written notification to ensure proper documentation and protection for both the customer and the company. Processing timelines can vary depending on account status and required documentation, but our goal is always to handle requests as efficiently as possible.
We regret any frustration you experienced during your interactions with our team and would welcome the opportunity to review your account and address your concerns directly. Please contact us at so we can assist further
So far as I can tell it's been good
So far as I can tell it's been good, but I've done nothing except pay someone. I'll know more if something happens.
19 mai 2026
Réponse de MyAutoGuard
Thank you for your 5-star review and for your honest feedback.
We understand that the true value of coverage is realized when it’s needed most, and our goal is to be there for you when that time comes. In the meantime, we appreciate your trust and the opportunity to provide you with protection and peace of mind.
Thank you for choosing us!
Great experience with AutoGuard!
Very professional! Explained everything in detail. I’m looking forward to working with AutoGuard!
7 mai 2026
Réponse de MyAutoGuard
Thank you for your 5-star review! We’re glad to hear our team provided a professional experience and took the time to explain everything clearly and in detail.
We truly appreciate your trust and look forward to serving you and providing excellent support moving forward.
Thank you for choosing us!
Great monthly rate
19 mai 2026
Réponse de MyAutoGuard
Thank you for your 5-star review! We’re glad we could provide a monthly rate that works well for you.
Our goal is to offer flexible, affordable coverage options while delivering great service, and we truly appreciate your support.
Thank you for choosing us!
Réponse de MyAutoGuard
We’re sorry to hear about your frustration and appreciate the opportunity to clarify. But you can cancel at any time, so this review makes zero sense.
Customers may request cancellation of coverage at any time.
We do not intend for any customer to feel misled, and we would be happy to review your enrollment and cancellation details directly. Please contact us at so we can provide clarification and assist further.
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