Once we decided to go on a cruise w put the feelers out and were bombarded with lots of information. What made MYCruise and in particular Amy Ferrari stand out was that she sent the info we needed, ev... Voir plus
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Lisez les avis des autres
Unfortunately I don't know this young ladies surname but Amy was absolutely amazing. Sorting my individual needs out to allow me to do a solo cruise with my disability wasn't an easy task. She said sh... Voir plus
L'entreprise a répondu
Excellent service, and what knowledge was lacking was quickly assisted by the lead sales manager, Emails were responded to as were telephone call backs. Ended up booking with Mycruise due to them co... Voir plus
L'entreprise a répondu
From phoning to booking was an easy and very enjoyable experience. Our assistant, Emma, was informative and helpful. As first time cruisers she answered our many questions patiently and helped us by p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages en bateaux de croisière
- aussi dans
- Agence d'excursions
- Agence de croisières
- Agence de voyages
- Voyagiste
À propos de MyCruise UK
Écrit par l'entreprise
MyCruise is an independent travel agent working with all the world’s leading cruise lines. The company was originally established in Denmark in 2008 with a focus on arranging the world’s best cruise holidays. Now our UK team, launched in 2023 is based in the heart of the UK cruise industry, Southampton.
Our specialist cruise advisors are ready to provide you with the best possible advice and service to aid you in booking your next cruise holiday. Whether you wish to call, chat, email or drop into our local office we are here to help.
Price Guarantee
Our Price Guarantee means you won't find our cruises cheaper with any of our competitors.
If you find a cruise at a lower price with a competitor, we'll match the price immediately.
Coordonnées de contact
2nd Floor, 14/15 Brunswick Place, SO15 2AQ, Southampton, Royaume-Uni
- 023 8168 1605
- info@mycruise.co.uk
- mycruise.co.uk
4,8
Excellent
254 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de MyCruise UK
Hi Rose,
Thank you for your review. We’re glad we could assist you with transferring your cruise and help make the process as smooth as possible despite the unexpected circumstances.
We hope your next cruise is wonderful, and we look forward to helping you plan more memorable trips in the future 🚢
Best regards
Cecilia // MyCruise
Friendly staff
Nigel was very helpful in sorting out our cruise and helping us to get the best price. Was a shame we hadn’t realised the price was not held for 24 hours, lesson learned you need to book quick.
3 mars 2026
Réponse de MyCruise UK
Hi Linda,
Thank you for your feedback! I’m glad to hear that Nigel was able to help you sort out your cruise and find a great price. It’s true - cruise deals can move fast, so it’s always a good idea to book quickly once you find the right offer.
We hope your cruise turns out to be an amazing experience, and we look forward to helping you with future trips 🚢
Best regards
Cecilia // MyCruise
Amy was marvelous, kind and thoughtful
Unfortunately I don't know this young ladies surname but Amy was absolutely amazing. Sorting my individual needs out to allow me to do a solo cruise with my disability wasn't an easy task. She said she would ring back with some options for me but to be honest I didn't expect to hear from her. But true to her word she did. Then managed to make it fit my budget too. I truly appreciate all her kindness and hard work.
19 février 2026
Réponse de MyCruise UK
Dear Gabrielle,
Thank you so much for sharing your experience 🙏
We’re thrilled to hear that Amy could make your solo cruise possible and accommodate your needs while keeping everything within your budget. We’ll be sure to pass on your kind words to her - she’ll be delighted!
We hope to have the pleasure of helping you with more memorable trips in the future 🚢
Best regards
Cecilia // MyCruise
Nigel was very helpful and informative
Nigel was very helpful and informative. No pressure sales.
16 février 2026
Réponse de MyCruise UK
Hi Michelle,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Great service
Nigel was so friendly and helpful. It's my first cruise and he answered so many questions and sent several quotes.
Communication was great.
I did not book with them on this occasion but would not hesitate to contact them for any future trips.
6 février 2026
Avis spontané
Réponse de MyCruise UK
Dear Misty,
Thank you so much for your kind feedback 🙏
We’re delighted to hear that Nigel was friendly, helpful, and able to answer all your questions while providing several quotes. Even though you didn’t book with us this time, it’s wonderful to know that you’d feel confident reaching out for future trips. Clear communication and personal support are exactly what we strive to offer at MyCruise.
We hope to assist you on any future travels - when the time comes ✨
Best regards
Cecilia
MyCruise
Superb service, amazing itinery, great price
Nigel did an amazing job amending our booking to include a short stay in Dubai at the start of the holiday. All hotels and flights appear to be excellent and the overall price was superb value.
9 février 2026
Réponse de MyCruise UK
Dear Phil,
Thank you so much for your wonderful feedback 🙏
We’re thrilled to hear that Nigel was able to adjust your booking seamlessly and include a short stay in Dubai. It’s fantastic that all hotels and flights met your expectations and that you found the overall price excellent value. At MyCruise, we aim to provide tailored itineraries and great service, so it’s wonderful to know this made a difference for your holiday.
We look forward to helping you plan your next trip ✨
Best regards
Cecilia
MyCruise
It was a pleasure to book through…
It was a pleasure to book through MyCruise
Nigel was so helpful & explained everything as we went through the package. There were a few changes needed but Nigel sorted these out. Looking forward to our Cruise & stay holiday & would recommend them for your next cruise package
2 février 2026
Réponse de MyCruise UK
Dear Mr. Douglas,
Thank you so much for your kind feedback 🙏
We’re delighted to hear that Nigel was so helpful and guided you clearly through your cruise package, ensuring all changes were sorted smoothly. It’s wonderful to know you’re looking forward to your cruise and stay holiday, and we truly appreciate your recommendation. At MyCruise, we strive to make the booking process simple and enjoyable for all our customers.
We look forward to assisting you with your next cruise adventure ✨
Best regards
Cecilia
MyCruise
Friendly and efficient
1 février 2026
Réponse de MyCruise UK
Hi James,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Great Customer Support at Mycruise
I booked a Royal Caribbean cruise online for my wife and myself with mycruise . During the booking process the cabin I’d chosen was removed from the booking as someone else had beaten me in booking it and so I had to go back and choose a new cabin.
30 minutes after completing the booking , I had concerns that when choosing a new cabin, the entries I had made in the original booking re my Loyalty Crown and Anchor reference numbers were not retained. So I contacted mycruise customer support and spoke to a women called Thea and asked her to see if our Crown and Anchor details had been recorded on the booking. She confirmed that they were not there, but offered to add them to my booking and then she contacted Royal Caribbean to ensure that the discount I should have received as a Crown and Anchor Diamond member was added to my invoice. I was very impressed with Thea’s help in this matter.
29 janvier 2026
Réponse de MyCruise UK
Dear Michael,
Thank you so much for taking the time to share your experience 🙏
We’re thrilled to hear that Thea was able to assist you so efficiently and ensure that your Crown and Anchor Diamond benefits were correctly applied to your booking. It’s wonderful to know that her attention to detail and proactive support made the process smooth and stress-free for you. Providing exceptional customer service is something we take great pride in at MyCruise, and we’re delighted that it made such a positive difference for your cruise planning.
We look forward to helping you with many more trips in the future ✨
Best regards
Cecilia
MyCruise
Great in understanding of my requests
Great in understanding of my requests. Immediate response with nothing unanswered.
21 janvier 2026
Réponse de MyCruise UK
Dear Danie,
Thank you so much for your wonderful feedback 🙏
We’re delighted to hear that your requests were fully understood and that you received immediate responses with nothing left unanswered. Providing clear and efficient support is exactly what we aim for at MyCruise.
We look forward to assisting you again on your next trip ✨
Best regards
Cecilia
MyCruise
Nigel was very helpful and…
Nigel was very helpful and knowledgeable, told me all about the trip and how amazing it’s going to be , great service thank you Nigel
13 janvier 2026
Réponse de MyCruise UK
Hi Julie,
Thank you so much for your kind words!
We’re delighted to hear that Nigel was helpful and knowledgeable, and that he could share all the details about your upcoming trip. It’s wonderful to know you felt well taken care of - we’ll make sure Nigel sees your lovely feedback!
Wishing you an amazing cruise experience ✨
Kind regards
Cecilia // MyCruise
Amy at my cruise was so professional
Amy at my cruise was so professional
Very informative was a pleasure to deal with Top Marks 👍
9 janvier 2026
Réponse de MyCruise UK
Hi Steve,
Thank you for your lovely feedback!
We’re so happy to hear that Amy provided professional and informative service, and that it was a pleasure dealing with her. Your kind words mean a lot - we’ll be sure to pass on your Top Marks to her!
Kind regards
Cecilia // MyCruise
Very happy with service will use again
30 octobre 2025
Réponse de MyCruise UK
Hi David,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Nothing too much trouble for Nigel!
Talking to someone very friendly & knowledgeable about cruising was a big plus and nothing was too much trouble for Nigel Pettitt, who explored and improved our opportunities wherever possible!
9 janvier 2026
Réponse de MyCruise UK
Hi John,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that Nigel made such a positive impression and that his friendly and knowledgeable assistance helped enhance your cruise experience. It’s fantastic to know that nothing was too much trouble and that he could explore every opportunity to make your journey even better.
We really appreciate you taking the time to share this and look forward to helping you plan more amazing cruises in the future 🚢✨
Kind regards
Cecilia // MyCruise
Réponse de MyCruise UK
Hi Nicole,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Réponse de MyCruise UK
Hi Carol,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Adventure before Dementia
Easy navigation of website. Solo accomodation available. Friendly staff.
27 décembre 2025
Réponse de MyCruise UK
Hi Elaine,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Easy to use the website and great…
Easy to use the website and great customer service.
1 janvier 2026
Réponse de MyCruise UK
Hi,
Thank you for your feedback! It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Convenient to order the cruise plan
22 décembre 2025
Réponse de MyCruise UK
Hi Xin Shi,
Thank you for your feedback! We’re glad you found it convenient to book your cruise plan. It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Nigel was fantastic he had everything…
Nigel was fantastic he had everything sorted for us and changes was dealt with no problem. Will recommend you to everyone who asks. 5 Star
19 décembre 2025
Réponse de MyCruise UK
Hi,
Thank you so much for your kind review! We’re delighted to hear that Nigel could help and that everything went smoothly. We really appreciate your recommendation.
Best regards,
Cecilia // MyCruise
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