Once we decided to go on a cruise w put the feelers out and were bombarded with lots of information. What made MYCruise and in particular Amy Ferrari stand out was that she sent the info we needed, ev... Voir plus
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Unfortunately I don't know this young ladies surname but Amy was absolutely amazing. Sorting my individual needs out to allow me to do a solo cruise with my disability wasn't an easy task. She said sh... Voir plus
L'entreprise a répondu
Excellent service, and what knowledge was lacking was quickly assisted by the lead sales manager, Emails were responded to as were telephone call backs. Ended up booking with Mycruise due to them co... Voir plus
L'entreprise a répondu
From phoning to booking was an easy and very enjoyable experience. Our assistant, Emma, was informative and helpful. As first time cruisers she answered our many questions patiently and helped us by p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages en bateaux de croisière
- aussi dans
- Agence d'excursions
- Agence de croisières
- Agence de voyages
- Voyagiste
À propos de MyCruise UK
Écrit par l'entreprise
MyCruise is an independent travel agent working with all the world’s leading cruise lines. The company was originally established in Denmark in 2008 with a focus on arranging the world’s best cruise holidays. Now our UK team, launched in 2023 is based in the heart of the UK cruise industry, Southampton.
Our specialist cruise advisors are ready to provide you with the best possible advice and service to aid you in booking your next cruise holiday. Whether you wish to call, chat, email or drop into our local office we are here to help.
Price Guarantee
Our Price Guarantee means you won't find our cruises cheaper with any of our competitors.
If you find a cruise at a lower price with a competitor, we'll match the price immediately.
Coordonnées de contact
2nd Floor, 14/15 Brunswick Place, SO15 2AQ, Southampton, Royaume-Uni
- 023 8168 1605
- info@mycruise.co.uk
- mycruise.co.uk
4,8
Excellent
254 avis
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A répondu à 100 % de ses avis négatifs
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Very disappointing customer service, eventually resolved
Very disappointing customer service and poor handling of transfers.
We booked a cruise through MyCruise and paid extra for private transfers (£105 in total). Unfortunately, one of the transfers we had already paid for (Cruise to Hotel – £29) was not provided at all. On the day, the driver advised there was an error with the booking and could not complete the service.
My wife was unwell at the time, we were in a foreign country, and there was no clear way to contact MyCruise for urgent support, as the booking had been made by them. We were forced to arrange and pay for our own taxi simply to get to the hotel safely.
To make matters worse, another transfer (Hotel to Airport) had been incorrectly scheduled for a time that would likely have caused us to miss our flight, had I not noticed and intervened.
I raised a formal complaint and requested a refund only for the transfer that was not provided. After waiting over 10 days, I have received no response at all.
This is not about the money — it’s about principle and customer care. For a company specialising in cruise holidays, the lack of communication and failure to resolve a simple issue is extremely disappointing. I would not book through MyCruise again.
UPDATE:
Following this review, I was contacted by a manager on behalf of the directors and subsequently by Andreas, who helped locate where the refund had been processed to. The £30 refund for the transfer that was not provided has now been received.
I appreciate the follow-up calls, apology, and eventual resolution. However, it is worth noting that this only occurred after public reviews were posted, and after an extended period with no response to the original complaint.
I have updated this review to reflect that the matter was ultimately resolved.
2 décembre 2025
Avis spontané
Réponse de MyCruise UK
Hi Stuart,
Thank you for taking the time to leave a review, and we’re very sorry to hear about your experience.
We understand how upsetting this situation must have been, particularly with your wife being unwell and the transfer not going ahead as planned while you were abroad.
This is clearly not the experience we want our customers to have.
The missed Cruise to Hotel transfer was refunded, and your feedback has been shared internally so we can review what went wrong and improve our processes going forward.
We appreciate you sharing your experience and regret that this affected your overall impression of MyCruise.
Best regards,
MyCruise UK
Fake offers classed as "Technical…
Fake offers classed as "Technical Errors" Very suspicious
12 décembre 2025
Réponse de MyCruise UK
Dear Mark,
Thank you for taking the time to leave a review. We are genuinely sorry for the frustration caused by this situation.
The issue you experienced was the result of a genuine technical pricing error, not an intentional or misleading offer. While such errors are rare, they can unfortunately occur. In this case, the revised offer you received was still at a very competitive and significantly reduced rate, provided specifically as compensation for the error that occurred in connection with this cruise line on that day.
We made every effort to respond quickly, take responsibility, and offer a solution-oriented approach, which resulted in an alternative offer that you chose to accept. Transparency and fair treatment of our customers are extremely important to us.
We regret that this experience has affected your confidence in our company. Your feedback is taken seriously, and we are continuously working to improve our systems and communication to prevent similar situations in the future.
Should you wish to discuss this further, we would welcome the opportunity to do so directly and address any remaining concerns.
Best regards,
Cecilia // MyCruise
Booking on the phone
We did the booking on the mobile but talking with Amy from Pool. She gave us the information we need it. I hope will be nice on the cruise.
2 décembre 2025
Réponse de MyCruise UK
Hi Mihaela,
Thank you for your kind words! 😊 We’re glad to hear that Amy could provide you with all the information you needed during your booking. We hope you have a wonderful and memorable time on your cruise!
Best regards,
Cecilia // MyCruise
Exelent service from My Cruise UK
Fantastic service and helped with finding ,booking our cruise will use them again.
8 décembre 2025
Réponse de MyCruise UK
Hi Tony,
Thank you so much for your kind words! 😊 We’re delighted to hear you had a fantastic experience with us and that we could help you find and book your cruise.
Best regards,
Cecilia // MyCruise
I cannot praise Amy highly enough
I cannot praise Amy highly enough, for her very professional help in making sure I got my cruise booking the way I wanted it.
Mycruise is now definitely my go-to cruise agent.
14 novembre 2025
Réponse de MyCruise UK
Hi Michael,
Thank you so much for your wonderful review!
We’re thrilled to hear that Amy provided such professional and attentive help to ensure your cruise booking was exactly as you wanted. It means a lot to us that MyCruise is now your go-to cruise agent – we look forward to helping you with many more trips in the future.
Best regards
Cecilia // MyCruise
MyCruise Champion
Agents were very helpful, Accommodating
gave me more than one quote to choose from. Gave me tips and suggestions.
4 novembre 2025
Réponse de MyCruise UK
Hi Lorraine,
Thank you so much for your great review!
We’re delighted to hear that our agents were helpful, accommodating, and provided you with multiple quotes along with useful tips and suggestions. We’re always happy to help you find the option that suits you best.
We truly appreciate your feedback.
Best regards
Cecilia // MyCruise
Excellent service & communication
Excellent service & communication. Booked with ease
10 novembre 2025
Réponse de MyCruise UK
Hi Margaret,
Thank you so much for your kind review!
We’re very happy to hear that you experienced excellent service and communication, and that your booking went smoothly and with ease. That’s exactly what we aim for.
We truly appreciate you choosing us.
Best regards
Cecilia // MyCruise
Amazing customer services with a fare…
Amazing customer services with a fare price deals all explained very well. I have bought the holiday package with no extra hassle.
Lovely services
10 novembre 2025
Réponse de MyCruise UK
Hi Narjit,
Thank you so much for your wonderful review!
We’re delighted to hear that you found our customer service amazing and our pricing fair and clearly explained. It’s great to know your holiday package booking went smoothly and without any hassle.
We truly appreciate your kind words.
Best regards
Cecilia // MyCruise
Very Helpful
The woman I was speaking to, Amy, made the whole process easy and was very helpful.
6 novembre 2025
Réponse de MyCruise UK
Hi,
Thank you so much for your kind feedback! We’re delighted to hear that Amy could make the process easy and helpful for you. We’ll be sure to pass on your compliments to her.
Best regards
Cecilia // MyCruise
Amy was a dream to talk to and answered…
Amy was a dream to talk to and answered all my questions , always answered the phone to me to sort a payment problem. 10 out of 10 xx
28 octobre 2025
Réponse de MyCruise UK
Hi,
Thank you so much for your lovely review! We’re thrilled to hear that Amy was able to help you so efficiently and that your experience with her was a 10/10. We’ll be sure to pass on your kind words to her!
Warm regards,
Cecilia // MyCruise
Friendly agent and able to provide…
Friendly agent and able to provide assistance when needed.
21 octobre 2025
Réponse de MyCruise UK
Hi,
Thank you so much for your kind review! We're very happy to hear that you found our agent friendly and helpful. It means a lot to us that you had a positive experience.
Best regards,
Cecilia // MyCruise
Very patient and helpful agents Andy…
Very patient and helpful agents Andy and Amy.
Answered my many questions without any problems in giving me as much information as I needed as a first time Cruiser.
Great deals to be had using MyCruise would recommend to anyone.
6months and counting until I go but worth the early booking!
16 octobre 2025
Réponse de MyCruise UK
Hi Mrs. Gail,
Thank you so much for your wonderful review! 😄 We’re thrilled to hear that Andy and Amy could help patiently with all your questions and provide you with all the information you needed as a first-time cruiser.
It’s great to know you found some fantastic deals with MyCruise – early planning definitely pays off! We’re counting down with you, and we’re sure your cruise will be an amazing experience. 🚢✨
Best regards
Cecilia // MyCruise
Would use again
Excellent service, and what knowledge was lacking was quickly assisted by the lead sales manager, Emails were responded to as were telephone call backs. Ended up booking with Mycruise due to them contacting P&O to obtain more information on flights (what airline they use). The price was matched with Iglu price after me only advising of the price they quoted.
3 octobre 2025
Réponse de MyCruise UK
Hi Emma,
Thank you so much for your kind words and for sharing your experience with MyCruise! We're delighted to hear that our team was able to assist you promptly and provide the information you needed. It’s great to know that our price match and extra effort with P&O made a difference for you.
We truly appreciate your trust and look forward to welcoming you back again in the future!
Best regards,
Cecilia // MyCruise
Easy and straightforward booking
It was straightforward and easy to book, from my request for a quote through to booking.
Andy was really helpful, answered all my questions with ease and sorted everything out for us.
19 septembre 2025
Réponse de MyCruise UK
Hi,
Thank you so much for your kind review. We're delighted to hear that you found the booking process easy and straightforward, and that Andy was able to assist you with all your questions. We’ll make sure to share your kind words with him.
Best regards
Cecilia // MyCruise
Réponse de MyCruise UK
Hi Helen,
Thank you so much for your review and your kind words – it means a lot to us!
Best regards,
Cecilia // MyCruise
Great very professional friendly…
Great very professional friendly service highly recommend
3 septembre 2025
Réponse de MyCruise UK
Hi Marco,
Thank you so much for your review and your kind words – it means a lot to us!
Best regards,
Cecilia // MyCruise
Very helpful
2 septembre 2025
Réponse de MyCruise UK
Hi Zoe,
Thank you for your kind feedback! We’re so glad to hear that you found our service helpful. 🌟
Best regards
Cecilia // MyCruise
5 star service Lovely guy (andy) talked me through …
Lovely guy (andy) talked me through whole booking despite glitches but we got there in the end, great price ,
2 septembre 2025
Réponse de MyCruise UK
Hi Patricia,
Thank you so much for your kind words! We’re delighted to hear that Andy guided you smoothly through the whole booking process, even with a few glitches along the way – and that you’re happy with the price as well. 🌟
Best regards
Cecilia // MyCruise
Emma was so helpful and had a lot of…
Emma was so helpful and had a lot of patience never been on cruise before she helped me with all the random questions
21 août 2025
Réponse de MyCruise UK
Hi Claire,
Thank you so much for your kind feedback. We’re thrilled to hear that Emma was so helpful and patient, guiding you through all your questions for your first cruise.
Best regards,
Cecilia // MyCruise
Very happy with the manor of my cruise…
Very happy with the manor of my cruise was put together. Very pleasant and professional helped me with choices.
Thankyou
Catherine
19 août 2025
Réponse de MyCruise UK
Hi Kate,
Thank you so much for your kind feedback. We’re delighted to hear that you are very happy with how your cruise was arranged and that Catherine provided you with pleasant and professional assistance with your choices.
Best regards,
Cecilia // MyCruise
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