MyC Avis 

Grim. Faffed around for ages getting an error message saying I needed to reregister. Went through the registration process, and got to the final page. All I was supposed to do was tick the box saying I agreed to say I agreed with T&C and then the box saying register, but I found myself in a loop not being able to get beyond that page. Submitted feedback which did not allow me to state what the problem was. I then looked for a way to complain/inform them that their site isn't working. And ha! I cannot email a complaint, I have to write or phone. A process that insists that members communicate through an online portal does not take electronic complaints.

Having registered on the new mycsp portal continually get informed username and password not recognised despite having confirmation that username is correct. Attempted to speak to an advisor today and after waiting in the queue for 2 hours she just disconnected my call without even making any effort to deal with my call. Absolutely disgusting service to get onto a portal after 3 weeks and service and customer service is diabolical

From the outset, CSP has been consistently dreadful. It is almost impossible to contact your service, with waiting times regularly exceeding one hour. On my most recent attempt, I was forced to wait over two hours before speaking to an operative—a new record in customer service incompetence. When I finally spoke to OPERATOR, she was unable to provide any useful information, nor would she commit to following up with a simple answer to my query.
The issue at hand is the payment of my lump sum. I was previously told that payment would be made by Friday, 12th December. However, when I contacted CSP again today, I was told “I don’t know” in response to when I would actually be paid. This lack of clarity and accountability is unacceptable, particularly given the financial impact of the delay. I am currently buying a property and was relying on this payment to finance the purchase. At a minimum, I am losing £5 per day in interest due to CSP’s failure to pay me on time. Legal action anyone

CS Pension Website handed over to Capita on `1 Dec 25 and everyone has to re-register but NOTHING is working!! The help line phone number was in service on 1 Dec but has been disconnected after one day. There is no way to get any help or contact anyone - the website is dead in the water and has taken our pension information with it!!!! There is nowhere to go for help and I urgently need some information regarding my pension. I am beyond furious !!!😡

Unable to access my pension as these clowns have been refusing to communicate with me for 2 years. How do they get away with it?

My MP tried to assist but they simply ignored him too.

I doubt I will ever see my pension.

Update
In complete frustration I wrote to my MP. Within a week, he received a response from them and a couple of days later I received a letter with my statement. However, still unable to use the Portal. I’ve reset my password but it keeps telling me my password or username are incorrect. If I try to register (again) it tells me I already have an account. Utter rubbish still but at least I’m a bit further forward. Write to your MP’s people!!! Eventually, they may have to do something about this shambolic situation.

One star is too many.
Impossible to contact them.
Over 90 minutes waiting on the phone over to be cut off.
No response from emails or online forms.
Portal rubbish as it’s locked me out and tells me to contact them to reset. Been ongoing for two months. What are they doing? Beyond angry.

Useless app which falls over constantly. If I am lucky I get one illustration before it says that is currently unable to process my request.

This organisation is so hopeless I am not sure that I dare risk trying to retire because I am not confident that they would actually pay my pension!

⭐☆☆☆☆

Absolutely appalling service from Civil Service Pensions. Despite giving six months’ notice and clear instructions, I am still waiting for the correct estimate of my deferred Premium Pension. Instead, I was sent the wrong calculation for a later period of service that I never asked for.

I’ve spent over 10 hours on hold and chasing this, made multiple phone calls, and sent emails that have gone unanswered. I was even promised the correct statement by 24 September 2025, but nothing has arrived.

These repeated errors have caused unnecessary stress, wasted my time, and left me with no clarity for my financial planning. The incompetence and lack of accountability are shocking for an organisation responsible for something as important as people’s pensions.

Despite giving six months’ notice, submitting a formal complaint, and spending over 10 hours on the phone, MyCSP have failed to respond to emails, answer complaints, or provide the correct calculation. On two occasions today (16 October 2025), I waited nearly an hour on the phone only for the line to cut off.

This is not just poor service it’s gross negligence. The lack of communication and accountability is shocking for an organisation handling people’s pensions. The stress and distress this has caused are enormous.

I’ve now complained to the Cabinet Office and my MP, who is escalating this to the Pensions Minister. It’s appalling that a company managing public sector pensions can operate with such incompetence and disregard for its customers.

MyCSP should be investigated for systemic maladministration this is exactly what happens when critical public services are outsourced to private contractors with no oversight. Worst thing MyCSP are a making profits out of our misery!

Avoid relying on MyCSP for anything — if you can, document everything, record dates, and be prepared for a very long, frustrating process.

I have reached retirement age, but not received my pension or lump sum. I contacted CSP 3 months before retirement date to ask about the process, I filled in every appropriate form I could find on the members Civil Service Pension Portal, but they just don't reply to emails or enquiries via the web form. CSP did not contact me in advance of my retirement date. There is no messaging option on the portal, and they don't answer the phone. They did eventually respond to an email enquiry 2 months after I started trying to get in touch and only after I started finding named individuals and emailing them personally, but too late by then apparently to complete the process to get my pension on time. I still don't have my pension or lump or any idea when I might get it despite asking for an update regularly.

Unfortunately I can’t give minus score.
They may blame industrial Action but the reality is they are useless at the best of times.
They do not reply to email and I have tried over 40 times today to get them on the phone. Completely unacceptable

Less than a week before retirement I was informed that CSP had discovered an unspecified error with my quote and everything had been returned to the quotes team. I am waiting for a re-quote but have heard nothing - and have received no money, of course. After reading so many reviews from people who are stressed, confused, angry, in bad financial straits, sad and hurt, I wish there were an online forum where we could communicate with and support each other. If you think this might be useful, please give a thumbs up below. Perhaps there is already a forum that I don't know about - if so, please post details here.

Awful service, just awful. Not even replying to emails let alone calls. If your going to retire soon, be afraid if your entitlement is incorrect. As for the McCloud settlement, I've been waiting years. You work for the CS for decades and have this to fall back on. An absolute shitshower...

Would have given zero if it was possible. Can echo previous comments. Telephone calls in excess of55 minutes. Emails answered between 7-8 days.dealt with eight different people. Fourteen days away from retirement and I still do not know the figures. After 46 years public service I can honestly say that the last 2 weeks has been stressful and did not expect it to be this bad.poor leadership and inefficient. Disgraceful Org who appear to be unaccountable. At a time when one ought to be celebrating retirement and looking forward to making plans it has been the opposite.
Unfortunately, there is nothing else I can say apart from I feel for any scheme member who has to deal with these clowns.

Myc trader was the worst scammer group I have been more than 1900$ scam I m fully broken they use me I m 19 year students my family give me 2000$ for study but I think I can made more money by trading but myc trader was scammer scam my money

MYCSP contract ends in December so the staff probably don't give a damn as Crapita (who probably won't provide a better service) take over (again) and they'll be out of a job or new contracts.
Probably the worse customer service for anything and its useless complaining as they don't respond.
Present civil servants should be warned that the administrators of the scheme are pretty useless.

I have now been waiting 2 years and 3 months to get my application for my classic civil service pension early due to serious health issues. My treatment has been appalling and I have employed a professional pensions advisor who has also spent 1 year trying to resolve the issue. Shared Services CSP are ping ponging who is responsible for the completion of the final section in the EPPA1 form that must be completed by DWP. All my evidence has been collected and provided and this issue has prevented my application from being forwarded for assessment by MediGold Occ health. I have involved my local MP in York, written to Liz Kendall Minister for Pensions. I have also in desperation contacted RIP Off Britain at the BBC and I am seriously considering going to the National Press about how appallingly bad CSP are treating civil servants

Mycsp are actually totally incompetent. It's scary. Spent 26yrs serving only to be met with incompetence when trying to claim my pension. They don't seem to know what they are doing. They Dont answer the phone or emails. No one seems to deal with your case, just gets allocated to a different person each time. My pension calculation gone down 10k since last year. Impossible.

I am becoming increasingly conceded of the competency of this company to run such a scheme.

I received my annual benefit statement which showed a huge deficit of my benefits. I have tried contacting mycsp which is impossible. They do not respond or answer the phone. So where are my contributions going. Do not take for granted they are getting yours right. Sadly it is the responsibility of the cabinet office to hold them to account. They don’t care either.

One star because you can't give zero. The App is absolutely hopeless.

My mother passed away in early May. All her affairs have been put in order, including three other pensions, but the appalling service regarding her pension has resulted in me having to chase twice for any kind of notification from them. They stopped her pension straightaway but then did nothing. Even now I am expected to wait until after 9th September for a letter. They have the cheek to state on their phone system that they give priority to dealing with bereavement cases. What a joke.