MyC Avis 

Absolutely shocking company. You try ringing them (expect to be on the phone a minimum of 45 minutes before the call is answered). You have a simple request to send some forms via email or through the post and they don't arrive, you ring again and they still dont arrive. After several calls someone emails me the forms. You fill them in and send them via email (as the ones via the post you sent several months earlier didn't get to them!). You hear absolutely nothing then the forms you requested 4 months earlier arrive duplicated! Then I try ringing them (again another 45 minute). They ask for my NI details and bank details but they don't match ( even though I have my cards in front of me) so I'm locked out of security and told ring back with the correct details. By now I'm at the end of my tether as they are the right details and if I ring in again I'll be locked out again. This company couldn't get more shambolic they have no idea what they are doing.

No stars for this shower of incompetent, irresponsible, inefficient charlatans. This negative review is aimed at the whole of MyCSP. Although I’ve been dealing with first line front line operatives - and their customer service skills are not where they need to be - the fish rots from the head down. Whoever puts their name down as CEO should hang their head in shame and resign. No phone answering, no proper guidance in retirement packs, no numbered pages, no digitalisation, 19th century outfit with 21st century indifference. Utterly, utterly disgraceful.

Just been on hold for 45 minutes, got through, gentleman’s said he was putting me through to someone else. Phone ringing out constantly, waited another 10 minutes then had to give up.
Cannot log on to the portal. Says password is wrong. Change password and still says it’s wrong…..OMG!

UPDATE ON MY COMMENT:
I have written to Simon Case, Cabinet Secretary, Head of the UK Civil Service, as shown below:
Mr Case
have you read the reviews on Trustpilot about Mycsp? There are 94 of them - 98% of which would, if it were possible, be zero stars. The experience of the reviewers is horrendous and I would ask you 4 questions:
1) how would you feel if you were standing in the reviewers’ shoes?
2) Have you actually read the reviews and if you have, are you not extremely concerned that the gavernment has awarded a contract to such an incompetent and rude company?
3) If you haven’t, don’t you think, as a matter of conscience, you should?
4)What are you going to do about such a badly behaved (and seemingly run) company, which is responsible for paying pensions to retired Civil Servants, a department you are Head of? By this I mean do something NOW, not simply saying the contract is being given to Capita ( its reviews are equally as bad; forewarned is forearmed).
I should be interested in hearing your thoughts, not those of someone you delegate this matter to.
LATEST UPDATE
I have just sent the following g response to an emailed letter from mycsp- as per, no mention of delay or the word “sorry” contained therein.

“Mr Parle
are you and your colleagues for real?
Your final para contains details which suggest this is the first time you have paid an overseas pensioner and are therefore explaining the procedure for the first time.

Do you look at your records before issuing letters or are all of these letters computer generated (so you don’t have to think)?

The procedure outlined in your final para has been in operation in my case since 2007.
Perhaps you and your colleagues need more training?
I am sick and tired of telling people at My
csp how to do their job.
And finally, you, your colleagues
and your employer deserve every single word of criticism shown on Trustpilot reviews.

Joyce Lainson (Mrs)

To update on my review below. More than another 4 months has passed, and CSP continues not to function - literally. Having lost its contract, the organisation is no longer fulfilling even the most basic requirements of any regulated pensions administrator...eg not serially losing or ignoring correspondence / documents, correctly calculating and paying pensions, and operating a functioning IDR system. It truly is unbelievable, not just that the organisation is now so completely dysfunctional but that those meant to be managing the contract (and the regulator) are effectively complicit by allowing it to happen.
–-------------------------'
I regret that I have to echo other reviews here. MyCSP is an organisation in breakdown. From my own experience on several fronts and over a long period, there can be no real management at any level, Correspondence is either completely ignored (most of the time) or, if ever it does get picked up, responded to via a random "cut and paste" approach, unconnected to the actual enquiry and with no actual checking of the particular case and issues. Telephone advice is similar...call again for a different answer.
My personal experience includes waiting approaching 6 months (so far) for a tax certificate that should have taken about 2 minutes to produce and send from a template based on already available CSP owned data. HMRC regulations set a 90 day maximum timescale for pension organisations to provide this. So, 6 months into my retirement that has prevented me from accessing any AVC pension.
Also, the suggested "1 week" timeline to draw down an Alpha pension suggested at a pre-retirement course last year, and where all checks had previously been done and an offer previously made, has already been 12 weeks without even an acknowledgement. Needless to say I have chased many times, into silence.
There is more of the same on other issues...just basic pensions administration failing to be done, but I won't say more here.
It is hard to understand how this can be allowed to carry on. Does no one manage CSP, and act on non-performance?
The CSP complaints function is the same, with correspondence ignored, inaction and delays.
Really, you have nowhere to turn, just to receive the pension that you have worked decades for. Like others who have contributed here, I can understand the impact on your lives and retirement, when none of us know how many "healthy years" we have left and have every right to receive and enjoy what we have worked for.

Have not been able to log on for a year now, and can’t get through to anyone on the phone. A useless portal and non existent customer service. How are they allowed to operate?

Absolute shambles and disgrace.

Applied for my pension 7 months ahead of planned retirement date.
I have accepted their quotation and my pension should have commenced 18 July 2024
We are now on the 29th August 2024, no payments, no explanation, cannot get through on phones and don't reply to emails.
How can these crooks get away with this? Oh yes, I know why, because corruption and incompetence runs deep within government run organisations!!!!

If they were a private company they would be hurled through the courts and probably have gone bust!!

Im only a small pension holder. But these people are a joke.

How this shambolic outfit are allowed anywhere near our pensions is a disgrace.I have 41 years service and they are the worst company I have ever encountered.My personal data has been lost and they blame the Royal Mail when they send quotes out second class and not tracked.I have 5 working days left and they still haven't provided me with details of my main pension.
Dealing with them has seriously impacted my mental well-being and completely ruined my last weeks of service.
They are an abomination and should be held to account for the distress and upset they have caused many of us.
The ICO and Cabinet Office are next stops for me as I can't cope with their wanton disregard for people at the end of their careers - we all deserve better

What kind of company is this??? They take 1hr+ to answer calls, don't answer any emails, you have to keep chasing them. Ridiculous.

An absolute disgrace of a company.

.Lump sum not paid on date as advised.
.Initial call handlers can’t answer my enquiry on phone. Now told it’s with Finalisation team.
.Holding for 40mins, then transferred someone else with just a ringing tone. Told me once they have transferred a-call they can’t communicate to let you know there is a delay.
.Do not reply to e-mails

I actually feel sorry for their Customer service call handlers who are in the front line with no support.

Had a really nice person on the phone telling me to give them a call the next day after sending some information over and they would be able to sort it all out.

The next day I was told I shouldn't have been told that and that I needed to wait in some kind of inbox chain. Left two stars only because the first person was decent and seemed like he wanted to help.

I retired on 3 July 2024. I completed my pension forms in February. My lump sum and pension still haven’t been paid. I’ve rung them several times and each time it’s took over a hour to get through. My case is apparently with the finalisation team and they are unable to give me any date for payment. I’m going to run out of money shortly and I’m worried. I’ve also e mailed them and never received a reply.

The service provided is shamefully poor. I retired on 3 June but have not yet been paid my lump sum. They have now also failed to pay my monthly pension. No communication to explain why and I just get told it is with the finalisation team. No idea when I will get paid, but my bills keep coming in...

Awful service, calls on hold for over 17 minutes are disconnected. E mail attachments cannot be opened, no access to portals.

It's totally unacceptable service

This outfit are totally useless.
2 x wrong quotes, multiple esculations to managers, multiple phone calls waiting over an hour to get through. No reply to emails.
7 months after pension paperwork submitted and still no sign of settlement.
There surely has to be a better organisation to take this over from these clowns.
Minus 5 stars would be too high a rating in my opinion.

CSP portal won't allow login. Ha to change passwords 4 times, still to no avail. I work in IT and I developed or supported applications like this I'd be sacked. Appalling incompetence

Pension finally sorted 6 months after completing forms for payment in April this year.
3 incorrect quotes relating to reckonable service correct amount due x2.
After numerous phone calls, escalation and complaints it’s sorted.
I can’t believe the incompetence and lack of customer service from this organisation. I would be ashamed to have given customers the same level of service.
No doubt loss of the contract will only make things worse.

Submitted my forms for pension in December only for same forms be be submitted again due to a different total. Told it will be sorted shortly after my retirement in April now June 10 only to be told the following day still sitting with the finalisation team . I have bills to pay overdraft increased due to lazy incompetence private company and the government sit back and do nothing having had numerous complaints a minus mark would be too much !

Atrocious service. Payts delayed. Promises broken.
When they say "issue escalated" they really just mean we have a note of your issue but wont do anything about it.
No loss when their contract is cancelled