myDelibox Avis 

702
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very happy with my experience with MyDeliBox. The products arrived in perfect condition and exactly as described, and the delivery was quick and reliable. Everything felt smooth and well organised. I’... Voir plus

Noté 5 sur 5 étoiles

My order from myDelibox arrived today ,the box arrived open but luckily nothing was missing or broken, I asked the delivery courier he said he doesn't know why is open, apart from that the product a... Voir plus

Noté 5 sur 5 étoiles

We ordered a selection of good quality pasta shapes (some of which you cannot find in an ordinary supermarket) and Mutti sauce,they all arrived well packaged in two cardboard boxes,on time with no fau... Voir plus

Noté 2 sur 5 étoiles

The worst online Italian grocery order I’ve ever received. Items were carelessly packed, with cans of soft drinks thrown into thin plastic bags instead of proper protective packaging; one leaked and s... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Épicerie italienne

Écrit par l'entreprise

MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

702 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 71 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(702)

62 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Guy was rude

Guy was rude. Don't like people like this. Can't remember his name. Visited him in April.

1 avril 2023
Avis spontané
Logo de myDelibox

Réponse de myDelibox

***FAKE REVIEW***
Hello, please note we are not open to public since we are an ecommerce. We do not allow either the pick up option for orders at the checkout, so you are confusing us with another shop. Your name is not present in our database among our customers.
it is also curious you leave a review now in November, for something happened in April! Please remove this review.

Noté 4 sur 5 étoiles

Update! Biscuits pasta and taralli good only to be sniffed!

I've ordered several times with them and I couldn't complain. This time though was completely a mess.
I just opened the last pack of biscuit and like the several others are completely smashed, good only to be sniffed. Quite disappointed! The same fate with the pasta and taralli....

Due update, I got contacted by their customer service after few months and after some emails I got offered a discount close to the amount I've spent for the items I binned.
It's a pleasure to see how they got this right even after a while.

Thanks

1 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Goods arrived in kit form

I have ordered numerous times from MyDelibox and always been pleased with the goods delivered. My latest order was so poorly packed that two packets of pasta were split with the contents all over the bottom of the box and biscuits which came with the order are in kit form. Whilst some of the value of the goods has been refunded, there has been no apology from MyDelibox nor any explanation as to why their packing has deteriorated to such a crass extent. Even the box had a hole in it, which must have been present prior to despatch given the amount of sticky tape around the base of the box to conceal it.

31 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

They never make a mistake!

I have been ordering from Mydelibox for a few years now, and they are never wrong with picking. I always received my orders in full and very well packed so nothing got damaged. The variety of the offering and the price point is also great, therefore I always come back!

27 septembre 2023
Noté 4 sur 5 étoiles

Overall the order and shipment was ok…

Overall the order and shipment was ok and punctual. I am only a bit disappointed that the expiry date of some items was just few days after the delivery; especially the sweets, I had 2 packs and cannot think to finish them in few days.

27 septembre 2023
Noté 1 sur 5 étoiles

My order was delivered damaged and I…

My order was delivered damaged and I have contacted Delibox who have offered no compensation for the damaged items as the goods inside were not affected.
However I still had to pay full price for them so I think this review is justified.

26 septembre 2023
Logo de myDelibox

Réponse de myDelibox

Hello, Anna. Thanks for your order and review. Thanks for editing the previous review.
As you correctly mentioned "the goods inside were not effected". There were some tomato tins in your order that were slightly dented due to transport made by the courier. However in our opinion the product is still in good condition and safe to be consumed.

Noté 5 sur 5 étoiles

Molto soddisfatta

Compro sempre prodotti italiani su questo sito, i prezzi sono buoni e la qualità dei prodotti anche. Non c’è moltissimo assortimento ma la consegna è sempre rispettata e il post order in caso di problemi è molto efficiente.

25 septembre 2023
Noté 5 sur 5 étoiles

Great

Great! Amazing quality products. I would improve on the delivery times.

29 août 2023
Noté 4 sur 5 étoiles

Great quality food

Great quality food, good price and well packed, so the biscuits were all intact.
Will definitely buy from myDelibox again.
The only reason for the 4**** instead of 5 is due to FedEx who left my parcel outside in the rain without bothering to ring the bell or knock on the door (even though we were home waiting for the delivery). Please myDelibox, change the company for the deliveries.

1 septembre 2023
Avis spontané

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