Very happy with my experience with MyDeliBox. The products arrived in perfect condition and exactly as described, and the delivery was quick and reliable. Everything felt smooth and well organised. I’... Voir plus
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Lisez les avis des autres
My order from myDelibox arrived today ,the box arrived open but luckily nothing was missing or broken, I asked the delivery courier he said he doesn't know why is open, apart from that the product a... Voir plus
We ordered a selection of good quality pasta shapes (some of which you cannot find in an ordinary supermarket) and Mutti sauce,they all arrived well packaged in two cardboard boxes,on time with no fau... Voir plus
The worst online Italian grocery order I’ve ever received. Items were carelessly packed, with cans of soft drinks thrown into thin plastic bags instead of proper protective packaging; one leaked and s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!
Coordonnées de contact
Unit A3 - OYO Business Units, DA17 6AX, Belvedere, Royaume-Uni
- info@mydelibox.com
- mydelibox.com
4,5
Excellent
702 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Unbeatable price
Incredible service, fast delivery and unbeatable price on an amazing product.
19 août 2023
Avis spontané
Excellent purchase experience.
Excellent purchase experience.
Everything came really well packed and in an excellent condition. I would recommend MyDelibox!
26 juillet 2023
Excellent
The order arrived in perfect condition the glass items well packed, I am very happy with the products I ordered.
24 juillet 2023
Please drop Parcelforce
Parcel force is the worst courier in History. Not flexible and always late, with careless, lazy and grumpy staff. Items arrived broken and soaked as the carelessness of couriers had caused a can of soda to break.
30 juillet 2023
Very kindly added some free stuff these…
Very kindly added some free stuff these days it's a very kind gesture.
Thanks 👍🏻😊
23 juillet 2023
Good prices and good quality
23 juillet 2023
Packed with care
Parcel delivered by Parcel force and even if the packages what expected in 6/8 working days as mentioned in the website (standard delivery)I received mine in only two days.
Jars was packed with extremely care and all that I ordered had arrived safe and well packed.
Only one weird point,
the email from delivery driver that he delivered the packages, has arrived 15 hours later 😅
but not complaining about it.
27 juillet 2023
Avis spontané
Bad delivery
I placed an order and arrived more than a week later. Finally the box arrived today but just after contacted FedEx multiple times, had to reschedule a delivery that didn't arrive, had to contact them again and just after sending an email of disappointment they finally delivered the parcelall. Unfortunately few packs of pasta are broken. I'll email my daily box to let them know as I've never had any problem before. I do really hope that they change the delivery company because FedEx did a terrible job and won't buy again until considering the cost of each item as well .
14 juillet 2023
Avis spontané
Everything worked smoothly
Everything worked smoothly and I received all the products I ordered delivered at my door. Great experience.
26 juin 2023
It took more than 10 days to receive my…
It took more than 10 days to receive my order! And thats a bit too much as at the check out it say’s that will be delivered in 2 or 8 days .
30 mai 2023
Great
Always good to shop here to find Italian products that are not sold in supermarkets. Everything comes packed exceptionally well.
25 mai 2023
Everytime I made an order it always right
I like order from delybox they have lot of choice of Italian stuff, shame they don't provide fresh food...
25 mai 2023
Avoid them
I was their customer from the 24th of July 2018, I made 21 orders during these years and just this time I forgot an item (PARMALAT BESCIAMELLA CHEF ML 200 CREAM), I tried to contact the unhelpful customer service to amend it and they replied that it was not possible, even if I specified that I wanted to pay for two of them.
I understood wrongly that they could send me the item, but they could reply to my email when I was asking for it and they did not. Anyway, I do not change my point of view, you lost a customer forever for an item of 1.29£. I do not care about what other shops are doing until a service like Amazon will allow you to amend your booking, it is a shame to try to have more money from your customers for a small mistake. Your arrogant reply just shows how you do not know what "customer service" means. It is good to know that it was impossible for you to add a small item for free as a good gesture, "after 21 orders". Sincerely, you are ridiculous.
25 mai 2023
Réponse de myDelibox
Hello Giuseppe. Thanks for your order and the feedback. Please note the system does not allow us to add any extra products once the order is completed. This is quite common and a standard procedure in all the ecommerce shops.
Please note we never said "that could add it to my order, but they did not". We said "Although I would personally be more than happy to provide you an item or two that was missed out, I or my team members are unable to alter anything.". Which in other words means: "We really would like to do it but it is not possible because the system we use does not allow us".
It is good to read you made 21 orders with us with no problems in all these years, but one minor issue is enough for you to leave a bad 1 star review.
My Delibox provides fabulous customer…
My Delibox provides fabulous customer service. After over 4 years of ordering regularly from them, this week I had my first ever delivery with a broken bottle of passata. I photo ed the damaged parcel and emailed requesting a passata credit on my next order please. They responded almost immediately crediting me for the broken item. I was very impressed! Fabulous selection, good prices and marvellous service. Thank you
27 avril 2023
Met all expectations
25 avril 2023
very good ,over all
25 avril 2023
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