My Food Bag Avis 

Terrible customer service - I couldn't update my address after moving house between north and south island. They wouldn't cancel it, or even let me pay and issue a voucher. Seems absolutely crazy not be do this 6 days out from the order. Disappointed and won't be returning.

The food is good and deliveries are mostly on time, but the customer service is poor and the website design is atrocious. Before signing up, they can't tell you what food is available. And when you sign up they want your credit card details BEFORE they tell you how much it'll cost, and no point do they even mention WHEN you'll be charged for it. Of course all this information is available in the FAQs section, which is inaccessible unless their AI directs you to it to answer your question. You can choose your meals, which is great, but there's no reminders of WHEN you can choose your meals. And the idea of a box of random fruit is good, but can't order just one box. It comes EVERY week. You can of course edit your orders for future weeks to remove it, but that removes it from the week you ordered it so you have to physical wait a week and remember to edit your order. So frustrating.

Great meals!
App very use-friendly.
Subscription options very flexible.

Terrible customer service experience after signing up to a misleading promotion. We were subsequently unable to cancel the delivery and forced to pay full price, having not been given any warning that we were not eligible for the promotion until the order was locked in. Would never order from them again considering these terms and their right to remove promotions with no warning.

Can’t find fresh produce of this quality in regular retailers.

Portions are generous. Meal prep this way avoids wastage.

I’m a true believer!

I ordered My Classic Christmas food bag
for 2025. I was a little dubious re cost
and quantity. Starting from delivery of updating me on ETA throughout the morning. The quantity and quality of the ingredients was excellent exceeding expectations- recipes were easy to understand and delicious. There was also food left over for the next day.
I thank you “team” for a wonderful experience and money well spent over
the Christmas. I will hopefully not change anything next year.
Many thanks

Easy to order, i can’t order as a single person, so it means ordering for 3 nights of 2 person meals.
The meals are healthy & nutrient rich.
They’re better than food is fresh & remain so with the appropriate storage techniques. I didn’t waste food, unlike other similar companies.
They’re better than other companies that offer a similar service.

Ordering is a breeze and meals are delicious. Would recommend to anyone.

Worst service ever, second time in a row they take money of my account even after canceling my subscription, and when i did order 3 consecutive weeks , all 3 parcels came within 4 days , so I ended up throwing most of the food !
Will never ever buy again .

And im still going backwards and forwards about this as thet still get money out of my account even after emailing them .

I requested a change to usual delivery day on the app as I wasn't going to be home. I then get a notification to advise my delivery will be being delivered before this time. I notified their customer service and was told we can't give a specific time,only a window. How can that be if you are quoting me a window that doesn't meet this. Was told nothing we can do for you, your problem. I have now cancelled my subscription and are moving to another provider who has much more flexible delivery time frames. Terrible customer service My Food Bag... shame on you.

Being a long time customer they have sent me a wrong order that I had saved. Never said anything but this time I did. They wouldn't accept that I had saved the one I wanted and said they couldn't change it. I didn't want the order but they wouldn't reimburse me so have now cancelled my subscription. I had taken a sreenshot of my order but they still said I hadn't saved it.

Loved most of the meals.
Would like it if you could add air fryer times for some of the meals.
Would like it if we could choose different vegetable.

We are in our late 70,s and early 80’s and enjoy the step by step instructions.

On the Monday before Labour Weekend, my wife contacted My Food Bag to advise we were unable to take delivery on a Sunday which was the day of delivery for the long weekend. We contacted them prior to 11.59pm Monday prior (contacted midday Monday) as per the terms of their cancellation policy. They told us to get knotted and there was nothing they could do about it. I then wrote to them informing them they were not honoring the terms of their cancellation policy - They didn't bother to reply. We therefore cancelled our long term subscription as we will not support a business which treats their customers in this way. I thought we had a good thing going until this occurred, now we are off to try another provider instead.

The food never tasted good and the recipes were terrible i will never ever get again terrible nadia doesnt know how to cook.

Hardly ever use myfoodbag. On a budget, so do like to try it when they offer a promo or discount. I took up a promo on one of their emails. 50% off for first delivery and then a free gift on next delivery.
I recieved an email advising they would not honour the promo and would be charging full amount. This was about 8 hours before the charge would be put through to credit card. They then charge the full amount. No time to get resolved.
They cliam there is another 'account on my profile'. ?? i have emailed to try to sort out before the charge went through but they did not reply. They charged the full amount and would not honour their offer.

edit: and then myfoodbag reply to this review but no apology or solution or refund?? so much for their 'customer love' team. I would like a resolution please. There is no explantion of why they made the error. Just 'that must be frustrating'??. yes. hence this review. I didnt 'miss out' on the promo. I applied the promo and foodbag instead chose to remove the promo code and charge my credit card the full amount.

Some of the meals are good, around 4 stars (out of 5). While others are 2 or 3 star. The issues are often the vegetable options accompanying the meat – can be mushy or over-cooked if using their settings. Also there is a lot of waste in the packaging.

Absolutely love these meals. Super easy very very delicious and filling

Food never even arrived.
Waiting for ages as it usually arrives around 2 so we plan to have dinner with it. Like, we're hungry. Why is it not here when they said it would be at the latest.
I have these meals with my son when I have him and am very disappointed.
I don't need it now obviously, not spending $30 per meal just for excess servings for myself. I've been waiting for a reply from their FB and live chat for an hour.
It was out for delivery at 1247pm. It's been in the van for over 5 hours. That ain't fresh.
States delivery before 5pm and noone messaged to advise it would be late as stated in website.
Still no reply from customer service.

Update.. arrived at 6.15pm like we don't need this 6 hour van incubated food anymore. The box was soggy cause the ice packs were half defrosted. The veges weren't warm. The meat was cold but pretty shabby.
We ended up cooking a budget ass TV dinner meal with what we had instead of something we hoped would be amazing.
Still no reply.

Tasty food.
Quick and easy
No prep needed (ready made)
What more could you ask for