Hi my food box arrived for this week With veggies that aren’t ripe and won’t be ready this week very disappointed that you would send out unripe food that is meant to be eaten this week, this is no... Voir plus
L'entreprise a répondu
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I’ve been an on and off My Food Bag customer for years. It is expensive but some weeks convenience is paramount. I usually have the account on pause and wait until they send promotions otherwise the p... Voir plus
L'entreprise a répondu
I just love My Food Bag which I get most weeks. As a household of two I just love knowing what I am cooking and to be able to try different recipes I probably wouldn't attempt. The quality of the in... Voir plus
L'entreprise a répondu
We get My Food Bag’s ready made meals regularly and love them! There’s always a good mix of options, and they make busy nights so easy. Just heat one up and dinner’s sorted 🙌
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim
Coordonnées de contact
Nouvelle-Zélande
- 0800 469 366
- hello@myfoodbag.co.nz
- myfoodbag.co.nz
3,3
Moyen
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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The deliciously convenient meals
The planned meals are great, so easy to follow, hassle free, not spending hours in the supermarket wondering what to cook. The meals are very tasty and filling. It s fun trying out new dishes for the first time.
The only thing I would change is place the recipes in a protected film as mine are always wet by the time I get the box home.
13 janvier 2025
Avis spontané
Réponse de My Food Bag
Hi Kirsty, thanks for your 5-star review! We are delighted that you are finding our service is easy to use and that you are able to cut down your time in the supermarket. Thanks for passing the feedback on regarding the recipe packaging. We can definitely pass this feedback on to our teams to review. Thanks for all your support! - My Food Bag Foodies
Réponse de My Food Bag
Hi Janey, thanks for your review! We are glad to hear you are finding our service offers great recipes, good prices, and is very easy to follow. Thanks for your support! - My Food Bag Foodies
Box isn’t usually delivered until 5pm, by that time the ice packs are mostly melted and insulation and box are wet. Veggies sometimes not good quality and twice items have been missing.
Box isn’t delivered until 5pm
22 janvier 2025
Avis spontané
Réponse de My Food Bag
Hi Jan, thanks for passing on this feedback. We appreciate you taking the time to share this with us and we apologise that some of your bags have been delivered in not the best condition. We do expect the ice packs to melt throughout delivery but they shouldn't impair the quality of the box. Please contact us on hello@myfoodbag.co.nz or 0800 469 366 and we would be happy to look into this. - My Food Bag Foodies
Expensive for a supermarket quality meal
Had MFG on and off since 2017 and the quality has steadily gone downhill.
As it is right now, you pay a premium for the convenience of delivery but for far below average tasting meals. Way better off shopping and eating seasonally instead.
22 janvier 2025
Avis spontané
Réponse de My Food Bag
Hi Jason, thank you for your review. We are sorry to hear that you feel the quality of our product has declined over the years. This is not what we like to hear and we will be passing this feedback over to our teams so they are aware. If you would like to discuss this further please reach out on hello@myfoodbag.co.nz or 0800 469 366. - My Food Bag Foodies
the time before the sweet corn was…
the time before the sweet corn was maize it was dried up
6 janvier 2025
Avis spontané
Réponse de My Food Bag
Hi Emillie, thanks for your review. Sorry to hear that this was the case, this is disappointing. If you could please contact our Customer Love team on hello@myfoodbag.co.nz or 0800 469 366, we would be happy to look into this further. - My Food Bag Foodies
The gourmet meals are so tasty and…
The gourmet meals are so tasty and easy. My only disappointment is out of 3 deliveries only 1 was delivered between the allocated time and the last one was nearly 2 hours late, ice packs melted.
19 janvier 2025
Avis spontané
Réponse de My Food Bag
Hi Debbie, thanks for your review! We are so pleased to hear that you are enjoying your Gourmet meals. Sorry to hear that song of your deliveries have been delivered late. This is not what we like to hear at all! Please contact hello@myfoodbag.co.nz or 0800 469 366 regarding this so we can investigate this issue further and follow up with our teams. - My Food Bag Foodies
Never again will we use My Food Bag and wouldn’t even give them 1 star.
We used MFB and needed to halt the deliveries but were unable to do so successfully before (apparently) the order was sent out for delivery.
We tried multiple times on different dates to cancel this order but their system kept on conveniently (for them) crashing and would not accept our cancellation and there is no other way to cancel with them.
The order was sent to us and remained outside for more than a week and was obviously unusable.
I don’t consider that literally throwing away $250 dollars worth of food to be a positive thing for either wasting food or attempting saving a little money.
MFB have subsequently hounded us for their payment but accepts zero responsibility for the fact that their systems aren’t able to cope with people using it.
It would appear that when placing order the website works just fine but that the opposite is true in every regard
22 janvier 2025
Avis spontané
Réponse de My Food Bag
Hi Christopher, thanks for your review. We are sorry to hear you have not enjoyed your experience with our service. We will pass your feedback on to the appropriate teams. If you would like to discuss this matter further please contact hello@myfoodbag.co.nz or 0800 469 366. - My Food Bag Foodies
They charged me twice by accident and…
They charged me twice by accident and wouldn't give me a refund.
19 janvier 2025
Avis spontané
Réponse de My Food Bag
Hi there, we are so sorry to hear this! If you have not done so already, can you please contact our Customer Love Team on 0800 469 366 so this can be investigated. - My Food Bag Foodies
Réponse de My Food Bag
Hey Anita, thanks for your review! We are so happy to hear that you are enjoying the produce and ease of our recipes! We look forward to continuing to deliver to you. - My Food Bag Foodies
No compromise
I usually use HelloFresh as they are cheaper and provide the same, if not better product and service. On this occasion, My Food Bag emailed me a discount promo which I decided to use.
I put the second and third deliveries on pause as I will be away for two weeks. Somehow the second week wasn't actually paused even through the third was, and the payment came out for that week.
I immediately (within a few hours) asked to cancel this order as it will be useless when I'm away. The CSR would not allow this as supposedly the ingredients, etc have already been ordered. No, I'm not in the financial position to just give it away like the CSR suggested. Poor excuse for something that could easily be cancelled, and would have simply been ordered when I returned. Instead they have lost any future orders from me, and I will go out of my way to recommend HF over them to anyone in the future.
It should be a 1 star, but I'm giving 2 as they do provide a product when you actually want it.
Expecting a s**tty canned response re-enforcing their refusal to make a very simple compromise.
14 janvier 2025
Avis spontané
Réponse de My Food Bag
Hi Will, we are sorry to hear that you have not enjoyed your recent experience with our service. As soon as orders are placed on Monday midnight, the automatic process starts, and we order and pay for all of the ingredients for the boxes. Once this is done, we are no longer able to cancel. If you would like to discuss this matter further, please email us on hello@myfoodbag.co.nz or give us a call at 0800469366. - My Food Bag Foodies
Fresh meals that are easy and full everyone up
Getting fresh meals, that are easy to prepare and cook each week has made a huge difference in our home. No longer do we get home from work and say "what's for dinner?" It's now, which one are we enjoying tonight. Also love the fruit box for lunches and snacks.
15 janvier 2025
Avis spontané
Réponse de My Food Bag
We are so glad to hear how much of a difference our boxes are making for your home when it comes to dinner time Raewyn! and also that you are able to enjoy our extras like the fruit box during your week too! - My Food Bag Foodies
Ordering is relatively simple provided…
Ordering is relatively simple provided you can find your way around a website. All meals delivered in the agreed time and in excellent condition. I have bought the pre-made meals and have found after a few weeks that they tend to become very ‘samey’ in taste, texture and presentation. However, they filled a period when I didn’t feel up to cooking and ensured I had a meal available. .
9 décembre 2024
Avis spontané
Réponse de My Food Bag
Hey Delwyn, thank you for this honest review! We are glad to hear that we were able to cater to your meal needs as they changed and we will certainly pass back your feedback around the Ready Made meal selections that are on offer to our suppliers! - My Food Bag Foodies
Réponse de My Food Bag
Thanks for the great review Mike, we are so happy to hear that you enjoy your meals with us and how easy you are finding the app to place your orders! - My Food Bag Foodies
This possibly isn't the cheapest option…
This possibly isn't the cheapest option for dinner but for us it saves so much money, we don't pop into the supermarket to get something for dinner and come out with things we don't need and we don't end up buying takeaways because we don't know what to cook. It is also helping my two tween/teen learn how to cook. Most meals have been delicious. I recommend giving them a try
15 janvier 2025
Avis spontané
Réponse de My Food Bag
We are so glad to hear that you are having such a wonderful experience with us and that it is helping you not only save money overall but also getting everyone into the kitchen to help out and learn when it comes to meal time! - My Food Bag Foodies
Réponse de My Food Bag
This is wonderful to hear Heather and we are so glad to be apart of making your week that much easier when it comes to meal time! - My Food Bag Foodies
The food is wonderful and makes my…
The food is wonderful and makes my weeks so easy
13 janvier 2025
Avis spontané
Réponse de My Food Bag
Hey Jess, thanks for this feedback, we are so glad to hear that you are finding our meal kits so tasty and convenient for you week! - My Food Bag Foodies
I am the cook of the family
I am the cook of the family, but have recently started a new job, leaving Mr Hubby and Master 13 in charge of dinner every evening. Whilst I'm eternally grateful for their efforts, their repertoire isn't very big and mainly revolved around Mince & Pasta. I decided to try the freshstart box and TBH we have all thoroughly enjoyed every single meal so far, the choices are great, I love the recycleable packaging and use the wool to mulch my plants.
15 janvier 2025
Avis spontané
Réponse de My Food Bag
We are so happy to hear how well our fresh start box is working out for you family Ashley! And that you are also able to repurpose that wool lining! We appreciate your feedback greatly! - My Food Bag Foodies
It’s been great
It’s been great! Love the selection of recipes - they are healthy, simple and easy to follow. The food is also always fresh on arrival. The text message service that says when your food box is going to be delivered is brilliant.
15 janvier 2025
Avis spontané
Réponse de My Food Bag
Hey Simone, thank you so much for your wonderful feedback! We are so glad to hear that you are enjoying our recipe selections and the service with us! Our team will be more than pleased to hear this! Have a wonderful day - My Food Bag Foodies
Taking the stress out of meals for me.
Taking the stress out of meals for me.
Well packaged, arrives on time.
Great meals.
8 janvier 2025
Avis spontané
Réponse de My Food Bag
Hi John, thanks for your review! We are so pleased to hear that you are enjoying our service and that you are finding My Food Bag takes the stress out of prepping meals for you. Thanks for all your feedback! - My Food Bag Foodies
Great selection
Great selection
Good quality ingredients
Easy to follow recipes
5 janvier 2025
Avis spontané
Réponse de My Food Bag
Hi Peter, thanks for your 5-star review! It's wonderful to hear you are finding that we have a great meal selection, good quality ingredients, and easy to follow recipes. We look forward to delivering to you again soon. - My Food Bag Foodies
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