⚠️ WARNING – My Fox Bag / Shop App More than ONE MONTH after ordering, my Fjallraven Lada Sweater Dark Navy has still not arrived in Quito, Ecuador. They shipped it and now refuse any responsibil... Voir plus
L'entreprise a répondu
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First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... Voir plus
L'entreprise a répondu
I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... Voir plus
L'entreprise a répondu
- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.
Coordonnées de contact
J & S House, CW9 7LU, Northwich, Royaume-Uni
- 01606359100
- info@myfoxbag.com
- myfoxbag.com
4,2
Bien
370 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The item has still not been delivered
18 mars 2023
Réponse de My Fox Bag
Hi,
Having looked at the tracking, we are pleased to see that your parcel arrived the following day! This was under the estimated shipping time stated at the point of purchase.
Thank you very much for your order!
I really liked the backpack
I really liked the backpack, the color everything is perfect, but when the package arrived they told me that I had to pay the customs
18 février 2023
Réponse de My Fox Bag
Hi,
Information about customs is on our website - we do not charge UK tax on international orders, and on top of this we can see that a discount of 15% was given on your order. Please check prior to ordering from any international company, what duties may be payable locally.
If you're from Mexico, make sure you got the right order and prepare yourself for paying import fees.
There was no disclaimer I'd need to pay the import fees and even if I'd want a refund, shipping it back would have cost me just as much as the products I purchased. There should be a disclaimer before you buy it or maybe a calculation on how much you'd need to pay for import fees.
20 mars 2023
Réponse de My Fox Bag
Hi Carlos,
Whilst we're sorry to hear that you weren't expecting any duties, we do make it clear on our website that duties are payable by the customer in countries outside of the EU. This information is on our FAQ page.
When purchasing from outside your country, we would always recommend checking your country's import fees - every country has its own thresholds and for this reason we kindly ask that you check prior to ordering.
In order to reduce the costs for our customers, we offer a free shipping service and also we do not charge VAT to international customers.
Recommended
Fjallraven store in Manchester is the best! Customer service is so good. We bought a bag instore and bought more online. Happy to recommend the backpacks we bought. My nieces were very happy with their backpacks.
15 mars 2023
Réponse de My Fox Bag
Hello,
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
My Fox Bag.
Good Experience
They had a good selection of bags with the color I wanted and quick shipping.
1 mars 2023
Réponse de My Fox Bag
Hello M,
Your glowing review means so much to us, thanks for being a superb customer.
Kind wishes,
My Fox Bag.
Réponse de My Fox Bag
Hey Karin.
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
My Fox Bag.
Réponse de My Fox Bag
Hello Diana,
Thanks for the amazing review, we really appreciate your custom and we look forward to seeing you shop with us next time!
Kind regards,
My Fox Bag.
I ordered my bag 26 days ago
I ordered my bag 26 days ago. Order 80010398 . I was advised delivery would take between 5 and 12 days. I still do not have my bag…..
17 février 2023
I haven’t received what I ordered yet
I haven’t received what I ordered yet. It has been almost 3 weeks since I received the message that you sent my order.
22 janvier 2023
Réponse de My Fox Bag
Hi,
As per our email to you, due to the cyber attacks on international shipments with Royal Mail, your gloves were shipped with Deutsche Post. As most businesses had the same idea and also switched couriers, this led to an unprecedented surge in demand with these couriers and has also resulted in a backlog in their systems.
We understand how frustrating this is and appreciate your patience whilst we await delivery. It really is frustrating for our business also, as we make every effort this end and always dispatch within 1 working day. Negative reviews through no fault of our own can be damaging and we really do wish we could do something to speed up these services.
It does look as though networks are now catching up and hopefully getting back to normal.
Well packaged and arrived sooner than…
Well packaged and arrived sooner than expected.
20 janvier 2023
Réponse de My Fox Bag
Hello Huw,
Thanks for the amazing review, we really appreciate your custom and we look forward to seeing you shop with us next time!
Kind regards,
My Fox Bag.
Overall experience
Overall experience, great price, well stocked and arrived promptly. I was kept informed throughout.
26 janvier 2023
Courier tracking is very poor
Courier tracking is very poor. There is no update for the past 10 days. The company reverted on my query but nothing can be done by them also. Nonetheless i would have liked it to be more proactive in following up with the courier.
26 janvier 2023
Réponse de My Fox Bag
Hi,
As per our communication with you, the cyber attacks on Royal Mail caused the Royal Mail network to shut down completely for 3 weeks. As a result of this, we, and many other retailers, transferred our international shipments to Deutsche Post. This in turn lead to a backlog in their networks too. I can see from the tracking your parcel was scanned again yesterday so it is in transit to you. We are so sorry it is taking a little longer than expected and appreciate how frustrating this is.
Kind regards
It took a very long time to be…
It took a very long time to be delivered. And yet I still have not receive my purchased items.
7 février 2023
Réponse de My Fox Bag
Hello Alexandra,
I hope you are well, there have been global delays with all couriers and they are working through a backlog right now, this situation is unfortunately out of our hands.
I have checked your tracking and this has updated recently, so hopefully, this will be with you soon.
Kind regards,
Jordan.
Réponse de My Fox Bag
Hey Stephen,
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
Jordan.
Never received it, edit: received
Never received it
Edit: My bag finally came in! Aside from shipping taking a couple of weeks, the bag itself is great! Looks fantastic, thanks.
6 février 2023
Réponse de My Fox Bag
Hello Alexandra,
I hope you are well, there have been global delays with all couriers and they are working through a backlog right now, this situation is unfortunately out of our hands.
I have checked your tracking and this has updated yesterday, so hopefully, this will be with you soon.
Kind regards,
Jordan.
Réponse de My Fox Bag
Hello Hani,
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
Jordan.
Amazing company
The company is amazing and provides high quality products for a discounted price. They are so reliable and I will always continue to order from them for myself, for gifts and will recommend to family/friends and everyone in between. The delivery was amazingly quick, and the bag was packaged nice and securely. The ease from browsing to checking out was so simple and stress free. I cannot find a single fault and I just want to say thank you to my fox bag.
1 février 2023
Avis spontané
Réponse de My Fox Bag
Hi Lucy
Thank you for your 5* review of our company, you are a truly amazing customer and we appreciate your business :)
We hope to see you again in the future!
Kind regards,
My Fox Bag.
Réponse de My Fox Bag
Hello,
Your glowing review means so much to us, thanks for being an superb customer.
Kind wishes,
Jordan.
MY order never arrived
MY order never arrived. I keep sending emails no one answer. I call very often DHL how was the carrier to see if any updates and the worst part is that they send the delivery driver to my home yo check. he was very aggressive saying that he dropped the parcel obviously he never did he was lying he said that I signed for it then later on they find that it was never properly delivered horrible experience never ever again. think twice before purchase from this website to Canada or at least don't recommend at all DHL. very bad.
Again I don't know why you guys saying that i raise a claim saying that the product was unacceptable. I never did that the claim was the item never arrived ask DHL .. please forward to me that matter I can't understand why you using that as an excuse.. I have proof of all the emails and there is not such as you saying .. please read the emails make sure you do you job properly and also every time I SENT AND EMAIL you guys take forever to reply and everytime is somebody different replying the emails that has no clue . you guys are very poor customer service and again prove what you saying.. I seriously asked to contact me and if im laying according to you ill take care of my actions but proof what you saying..
24 décembre 2022
Réponse de My Fox Bag
Hello David,
You originally let us know via email that you did not receive the product that says it was delivered. We followed this up with the courier; the delivery GPS location scan is at your address and we have a POD with signature and your name on the POD. We have then received a chargeback from your bank with the reason being 'product unacceptable' hence our question to you - what is the reason for chargeback - non-receipt, or receipt of a product that is unnacceptable. We have responded to the chargeback request.
they delivered exactly what I ordered
they delivered exactly what I ordered, within a reasonable time; the products were flawless!
27 décembre 2022
Réponse de My Fox Bag
Hello Predrag,
Your glowing review means so much to us, thanks for being a superb customer.
Is there anything we can do to change the 4 stars to 5? :).
Kind wishes,
Jordan.
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