I ordered a beautiful tennis bracelet, it arrived but I tried for hours to put it on and the clasp would not close. After quite a few emails, Sasha apologized for the inconvenience, and sent out a ne... Voir plus
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Such a beautiful piece of jewelry! Even more lovely than the marketing description. I’ve only had it a short time but I haven’t taken it off yet. I’m hoping the beauty remains through the daily wear... Voir plus
L'entreprise a répondu
I would like to say that their customer service is excellent. I ordered a bracelet and when I received it and put it on, it was defective. I let them know and I sent a picture and video to show them... Voir plus
L'entreprise a répondu
Obviously we all know for the price the stones are not real, however not only do they look real, so far they are continuing to look the same as day one. I have had many compliments on the necklace, as... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Modern fine jewelry designed for everyday wear. Maintenance-free, waterproof, non-tarnish and hypoallergenic — made to move with you through real life. Loved by 221,029+ happy women worldwide.
Coordonnées de contact
4,6
Excellent
316 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Wow.
Wow.. what can I say about My Love My Treasure, the customer service is second to none. So quick with their response to any emails. I got a Roma bracelet as an anniversary gift, it needed to be replaced, unfortunately they were out of stock so they offer me a different tennis bracelet, all free of charge which I think is really nice. Kept me updating throughout the whole process. Excellent service and beautiful jewellery. Will definitely be buying more from their website xx
7 juillet 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Carol,
Glad we could solve it so quickly for you!
We look forward to seeing you back at our store soon! 🙏🏼💚
Réponse de MyLove MyTreasure
Hi Donna :)
We're glad you like it! Means a lot to us!
We look forward to seeing you back at our store soon! 💜
Beautiful bracelets and the absolute…
Beautiful bracelets and the absolute best customer support! I highly recommend shopping here! They definitely take care of their customers!
4 juillet 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Becky!
Thank you for your kind words, means a lot to us and the full customer happiness team!
We put a lot of effort into our customer happiness every single day, so this warms our hearts! ❤️
We look forward to seeing you back at our store soon!
Order Accuracy
I placed an order after I received a bracelet from my Mother as a gift.. The jewelry is very pretty, of good quality and I feel that it is fairly priced. Several items were missing when I got my order, so I contacted the company and they were quick to respond. I received the replacement order and was so excited to get all of the missing items that were sent. However, the “mystery bracelet” that I didn’t get in the first order, was again, not in the second replacement order. Although I know it was as add on due to the amount I had spent in my original order, I am disappointed that it again was not included in the replacement order. I would have to say that is my only complaint, and a reason that I would be hesitant to order in the future. I would have had to contact the company again, and let them know that piece was still not included. I did not contact them, by choice, because it seemed like a hassle to do so for a second time…. So I guess order accuracy is my main issue.
2 juillet 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Candice,
I just checked for you what went wrong, including your order and communication with us.
It wasn't clear on the first communication that the mystery bracelet was also missing with the order.
To be honest; your order has been very unique in itself as we never make any mistakes with packing orders as we have multiple security guardrails in place to prevent that, so I don't even know what happened with yours.
Because it was not clear the mystery bracelet was missing, it was never added at the replacement order, so thats why it was not in there the 2nd time.
To make it right I've added a good amount of store credit to your account, please see mail for you the exact amount, that can be used on your new order.
Again we're sorry about it, this never happens to us, and I hope you can forgive us and that we'll see you back at our store soon! ❤️
My bracelet is gorgeous
My bracelet is gorgeous! The quality, fit and security clasp are amazing!
2 juillet 2026
Avis spontané
Réponse de MyLove MyTreasure
Hello Teri,
Thank you so much for your kind words! We're so happy to hear you're loving your bracelet. It means a lot to know the quality, fit, and clasp all met your expectations.
We really appreciate you taking the time to leave a review. Enjoy your new bracelet, and thank you for being a part of our community! 💛
Beautiful necklace and bracelet
Beautiful necklace and bracelet. I get compliments often. It doesn’t hurt to leave them on while taking a shower. Highly recommend.
1 juillet 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Cherie,
Thank you so much for your kinds words, it means a lot to us! 🩵
We look forward to seeing you back at our store soon!
I love the items that I have received…
I love the items that I have received from my love my treasure. I had an issue with one clasp, and the company issued a replacement promptly. Very pleased.
30 juin 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Pamela,
Thank you so much for your kinds words, it means a lot to us! 🧡
We look forward to seeing you back at our store soon!
Quality and sparkle are unmatched.
Quality and sparkle are unmatched.
Jewelry you never have to take off.
I highly recommend without reservstion.
1 juillet 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Kerrie,
Thank you so much for your kinds words, it means a lot to us! 💜
We look forward to seeing you back at our store soon!
Received my bracelets in the mail
Received my bracelets in the mail, absolutely beautiful. The clasp on one of the bracelets was broken. Reached out to customer service with issue. Replacement was confirmed and replaced.
30 juin 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Debra,
Unfortunately the carriers are very rough with packages so sometimes products, and especially jewelry, get damaged by it
Glad we could solve it so quickly for you! ❤️
They don’t offer full credit
They don’t offer full credit. I look at my account they still taking money of my card. After they stated half credit only then they put some credit towards there merchandise. I don’t want to purchase anything else from the company I want my credit back I later request for full credit after excepting partial credit and keeping merchandise. When you back they stated I took the partial payment. Remind you they never game me the option for full credit
17 juin 2026
Avis spontané
Réponse de MyLove MyTreasure
Hello Eyvonne!
Thank you for your feedback. We were able to locate your order and confirm that you accepted our partial refund offer and chose to keep your order. Based on that agreement, a partial refund was processed to your original payment method on June 20.
The promotional store credit that was added to your account is separate from your refund and was offered as a courtesy for use toward a future purchase. It is not a replacement for the refund that was issued.
If you are not seeing the refunded amount in your account, we recommend contacting your bank or payment provider, as the refund has already been processed on our end and is now outside of our control. Unfortunately, we are unable to issue an additional refund, as the agreed-upon partial refund has already been completed.
We appreciate your understanding and are happy to assist if you have any other questions feel free to reach out to our support hello@mylovemytreasure.com.
I love my bracelet!
I love my bracelet!! Being in the south, everything tarnished in 1 wear. They say their stuff is not waterproof...can't help but sweat in the south!! Anyways these are truly awesome, I have been wearing mine for two weeks straight. It's still shining!!
27 juin 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Traci,
Glad you love it!
We look foward to seeing you back at our store soon! ❤️
Réponse de MyLove MyTreasure
Hi Beth,
Glad you love it!
We look foward to seeing you back at our store soon! ❤️
Just a bit sad
I was thrilled at the look of my bracelet and it fits great. Looks amazing with my sterling silver ones. But, I’ve only had it about two weeks and have already lost a stone at the clasp. Very disappointed given the other reviews I’ve read. I’d love to attach my photo but don’t see a way to do that.
Update: Amazingly quick customer service, with offer to replace. I’ll have to increase my stars if a new bracelet does appear!
25 juin 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Karen,
Sorry about that, we set all stones by hand so it seems we didnt close the prongs enough.
Can you reach out to us by mail at hello@mylovemytreasure.com?
We would love to send out a free replacement to you!
Looking forward to your mail, if you havent sent it already!
Never received my item.
Never received my item. I have sent multiple emails to your company. My order name is different from the name in this review. I was sent an email from your company requesting my review. I didn’t just come to Trust Pilot on my own.
I’ve only been told by your company that my item should arrive “ next week” or “wait a few days longer”. I’m tracking my package and it has not moved. Yet, you offer no support other than for me to wait.
Thank you for your response. I understand that you do not personally handle package deliveries and that shipping carriers and customs delays can sometimes be outside of your direct control. However, as the customer, my purchase agreement is with your company, not with the carrier or supply chain.
While I appreciate the explanation, I placed an order expecting to receive the item within the timeframe advertised, and the package has now been significantly delayed with no definite delivery date. I do not feel it is reasonable for me to continue waiting indefinitely without any resolution.
At this point, I am requesting that you either:
1. Resend the item immediately, or
2. Issue a full refund for my order.
I understand your policy regarding items considered “lost,” but from a customer standpoint I have paid for a product that I still do not have. I would appreciate a prompt resolution rather than continued uncertainty.
Please let me know how you plan to resolve this matter.
Sincerely,
Carmen Anderson
23 juin 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Anderson,
As mentioned to you, customs picked out your package for inspection, but they already released it, so it's still in transit.
It's not lost, its just delayed.
This is something external and out of our control unfortuntately
We've been in constant communication about this with you, and we've been keeping an eye on your package.
We don't handdeliver packages, so once it leaves our warehouse it's in the hands of the carriers and USA/Worldwide supply chain.
Unfortunately the reality is that customs sometimes picks out packages for inspection, which happened with yours, so that caused a delay.
It will be there next week, depending again how fast the carriers are but its still moving
You know how to reach us, but just to confirm, if you have any concerns or questions don't hesitate to reach out to us by mail at hello@mylovemytreasure.com
OUTSTANDING ALL AROUND!!!
The quality of their jewelry is unbelievable. You have to see it in person to appreciate it. Their customer service unsurpassable. They truly respond within 24 hours or sooner. Sascha has been excellent with me answering each and every question I asked. I truly support and commend My Love My Treasure!!!
24 juin 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Cheryl,
This really warms our hearts, thank you so much for your kind words! ❤️
We look forward to seeing you back at our store soon!
The bracelet I received was defective but resolved
The bracelet I received was defective, but customer support responded quickly and sent a new one out!
25 juin 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Laurie,
We're glad we could solve it quickly for you!
Like mentioned I already send through your case to our production team to see what went wrong, as this is extremely uncommon for us, maybe it got damaged during transport, who knows.
The new one is already on its way to you! ❤️🙏🏼
I had a issue and it was resolved right…
I had a issue and it was resolved right away!!
24 juin 2026
Avis spontané
Réponse de MyLove MyTreasure
Hello Melanee!
Thank you so much for your kind words! 💙
We're so glad we were able to resolve the issue quickly for you. It means a lot to know you had a positive experience with our team.
Quality of the jewelry is beautiful!
24 juin 2026
Avis spontané
Réponse de MyLove MyTreasure
Hello Carolyn,
Thank you so much for your wonderful feedback! 💙
We're thrilled to hear that you love the quality of your jewelry. It truly means a lot to us!
We hope you enjoy wearing your new pieces, and if you ever need anything, we're always here to help. ✨
I accidentally ordered gold instead of…
I accidentally ordered gold instead of silver and the customer support was so very understanding. Once they understood my plight, they made is very easy to make the exchange.
3 juin 2026
Avis spontané
Réponse de MyLove MyTreasure
Hi Lori,
We really appreciate your words, it means a lot to us! ❤️
We look forward to seeing you back at our store soon!
Réponse de MyLove MyTreasure
Hello Angel!
Thank you so much for your kind words! We're thrilled to hear that you're loving your two new necklaces. 💖
We truly appreciate your support and hope you enjoy wearing them for years to come. If you ever have any questions or need assistance, please don't hesitate to reach out—we're always happy to help!
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