I spoke to Katie regarding commencing a new AVC having recently flexibly retired, which has caused some confusion. Katie was polite, friendly and quick to solve the issues with my new application. The... Voir plus
L'entreprise a répondu
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As a real technophobe, I was getting very frustrated with not being able to update password, pin number etc. Nirin was so patient and helpful and by the end of the call everything was sorted. Not t... Voir plus
L'entreprise a répondu
I contacted mymoneymatters via e-mail initially to make an amendment to my pension contributions. I received a prompt response with clear instructions on how to increase my contributions via the webs... Voir plus
I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Coordonnées de contact
First Floor, 5 Fleet Place, EC4M 7RD, London, Royaume-Uni
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excellent
467 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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They were very quick to respond
They were very quick to respond and were able to sort out my problem in a reasonable time.
10 juillet 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
The call handler was professional
The call handler was professional, also delt with my problem quickly, made the whole process feel good.
10 juillet 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Excellent Customer service.
10 juillet 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great service
Speaking to an individual makes a positive service. Being able to ask questions and awareness of who maybe able to provide me with an answer if they are unable to help made such a good difference. Having my issues addressed was a great benefit to achieving the outcome I needed.
6 juillet 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Great service
The advisor gave me access to the information I needed quickly. She was also friendly and efficient.
9 juillet 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great service
Katie handled my question excellently. Gave me all the details I needed and solved my problem quickly.
9 juillet 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Friendly response
Friendly response, knowledgeable staff and swift response- Katie was excellent
9 juillet 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Friendly Knowledgeable Advisor
Friendly Knowledgeable Advisor. Talked me through the whole process. A credit to MMM
9 juillet 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie (customer Service) was very…
Katie (customer Service) was very helpful and quickly resolved my issue
9 juillet 2026
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Excellent Service
The reason for contacting Money Matters was because I had several queries.
I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mind was put at rest. I never know when using the chat function if the responses are coming from a robot or not but Nirin was definitely a person and a lovely one too! Thank you Nirin.
8 juillet 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Really helpful service from Sandra at…
Really helpful service from Sandra at Money Matters; very prompt, efficient, and with a friendly professional manner.
8 juillet 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Great all round
Easy to understand information, phone line I don't spend ages on hold, just provide what you need and lots of great info/products to make the most of your money. Definitely worth it.
8 juillet 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
The assistant solved my problem quickly.
8 juillet 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Excellent Customer Service and Valuable Free Training
I've had a great experience with My Money Matters. Their customer service team is always friendly, helpful, and quick to respond to any questions. The free training tools they provide are also excellent – informative, easy to follow, and genuinely interesting. They've helped me improve my understanding of personal finance and make more informed decisions. Highly recommended!
8 juillet 2026
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Technical Issue
Had a small issue, did live chat with Nirin who resolved the issue quickly. Excellent service provided
8 juillet 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
A real person was easily accessible…
A real person was easily accessible through the chat, I didn't have to wait long. The advisor was helpful and friendly, easy to deal with.
8 juillet 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very helpful and resolved my problem
I had a query on how to adjust my workplace AVC. Katie was very helpful in advising me how to login and where to adjust the amount. When I further contacted her to confirm I was in the correct area, she offered to adjust the amount for me which she did. She was extremely helpful and knowledgeable.
6 juillet 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
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