I spoke to Katie regarding commencing a new AVC having recently flexibly retired, which has caused some confusion. Katie was polite, friendly and quick to solve the issues with my new application. The... Voir plus
L'entreprise a répondu
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As a real technophobe, I was getting very frustrated with not being able to update password, pin number etc. Nirin was so patient and helpful and by the end of the call everything was sorted. Not t... Voir plus
L'entreprise a répondu
I contacted mymoneymatters via e-mail initially to make an amendment to my pension contributions. I received a prompt response with clear instructions on how to increase my contributions via the webs... Voir plus
I was able to speak to someone straight away - no long hold, or annoying music! Katie and Nirin were both very friendly and extremely professional. My query was resolved quickly and efficiently.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Coordonnées de contact
First Floor, 5 Fleet Place, EC4M 7RD, London, Royaume-Uni
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excellent
467 avis
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A répondu à 100 % de ses avis négatifs
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Great service from Nirin
I originally phoned for some general information and spoke to Nirin, he was really knowledgeable and super helpful. He guided me through information and support available, without it being too long winded or overly complicated. He even arranged a 1 to 1 with someone who can help me further. Loved his knowledge and easy helpful style without loads of phaf !
7 juillet 2026
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Very good service
7 juillet 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful and knowledgeable operator…
Very helpful and knowledgeable operator (Nirin)went the extra mile to help with my enquiry
6 juillet 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My questions were answered in a polite…
My questions were answered in a polite and friendly manner. Very good customer service.
3 juillet 2026
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Swift and Courteous
The customer service team dealt with my problem swiftly and courteously and everything was resolved to my satisfaction.
2 juillet 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Nirin was perfect
Nirin was fabulous. He was patient and took his time with me to insure I filled out the application correctly with what I wanted.
Credit to the team.
2 juillet 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Pension / AVC advice
The information that I was looking for regarding my contributions to my pension Nirin was able to provide and assist with that and other queries and he was extremely helpful. Highly recommend.
2 juillet 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Phone answered quickly and friendly…
Phone answered quickly and friendly operator who was able to help me.
1 juillet 2026
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very helpful Admin call
Very helpful Admin call. Answered a couple of direct questions and then arranged an appointment with an advisor.
1 juillet 2026
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The advisor was very supportive
The advisor was very supportive, understanding and knowledgeable. Thank you so much
1 juillet 2026
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent support from Sandra at MMM
I used the 'text chat' with Sandra today, for some questions regarding an AVC that I have recently taken out. My experience was nothing but positive. I got immediate assistance. Sandra was professional, friendly and supportive. As importantly Sandra was knowledgeable, and able to 'solve' my questions expeditiously. I would 100% recommend a SCAVC with My Money Matters to anyone.. the customer service, webinars, available information and support are exemplary.
1 juillet 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie was incredibly helpful
Katie was incredibly helpful, answering my queries and questions with a good, simple. clear explanation.
30 juin 2026
Réponse de my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
A Very helpful explanation
Very helpful, well delivered and easy to follow.
30 juin 2026
Avis spontané
Réponse de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Réponse de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Réponse de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Réponse de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent service
Emailed the company with a query. Had a quick response to my question and follow up communication was also speedy. They managed to resolve my query very quickly. Excellent customer service.
29 juin 2026
Réponse de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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