The canvases were saggy and floppy on the frame, not tight so not worth displaying without looking scrappy. Some of the pictures said they would suit certain sizes before ordering but are actua... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered at the end of January so there would be more than a couple of weeks to deliver in time for Valentine's Day. Being that it's advertised as Australian, I foolishly assumed it would be shipped fr... Voir plus
L'entreprise a répondu
10/10 for actual product. Online range is great- so easy to upload the pics you want, I like you can adjust the sizing and formatting. From order to delivery was 1 week- so helpful for Xmas pressies.... Voir plus
L'entreprise a répondu
Wow! I had decided that I needed to lower my expectations so as not to be disappointed. But when I received my order (10 88-piece jigsaws, each a different photo) I was absolutely blown away with the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With over 15 years of experience, Mypicture.com.au specializes in turning your cherished memories into stunning wall art and personalized home decor. From elegant, framed prints to vibrant canvas prints, we offer a variety of ways to showcase your favorite photos. Looking for something unique? Our personalized blankets add a cozy touch to your space, while poster prints, and sleek metal prints provide a modern way to decorate your home. Each product is crafted with attention to detail, offering the perfect combination of quality and affordability to bring your memories to life in style. Whatever your vision, Mypicture.com.au has the perfect solution to enhance your home with personal, meaningful artwork.
Coordonnées de contact
4,2
Bien
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Mypicture.com.au
It's great to hear that you found the process of creating pictures so easy! We always aim to provide a user-friendly experience, and your feedback helps us understand that we're on the right track. If you have any specific aspects you enjoyed or any additional thoughts, we invite you to elaborate on your review and given rating. Your insights are valuable to us and help us continue to improve.
The jigsaw pieces are thin and cut roughly and "shaggy"..
I had a picture made into a jigsaw. Their photo/picture skills are fine but I was a bit disappointed in the thin cardboard pieces. They are at least 0.5mm thinner, perhaps even 0.9mm thinner, than a good quality commercial jigsaw. The cutting is so rough and "shaggy" it makes it hard to see if a piece actually fits or not because the edges are not clean and sharp; as if their cutters are blunt. Many of the pieces, I need to carefully separate them myself as they are not cut right through. I'm actually quite disappointed as I was looking forward to doing this jigsaw, now it's more of a chore.
16 janvier 2025
Avis spontané
Réponse de Mypicture.com.au
Creating a jigsaw puzzle from a cherished photo should bring joy, not frustration. We appreciate your detailed feedback regarding the thin cardboard pieces and the rough, imprecise cuts. We aim to provide a smooth and enjoyable experience, and feedback like yours is vital for improvement. To address your concerns, we would like to reach out directly via email. Please send us your order number or contact information at your earliest convenience. Your insights will be taken into account to enhance our product quality. Thank you for sharing your experience.
I found these guys good to deal with
I found these guys good to deal with, thank you :-)
1 janvier 2025
Avis spontané
Réponse de Mypicture.com.au
It's wonderful to hear that your experience with us was positive. We sincerely appreciate your kind words and thank you for choosing us. We look forward to continuing to meet your expectations.
False advertising
Unfortunately what started as a good experience turned into a bad one and I would recommend you avoid this company. I ordered an acrylic print and it arrived more or less when they said. As it was a Christmas present, I didn't open it and it was opened on Christmas day. Strangely it was missing the wall mounts despite there website saying "Each one comes with a convenient hanging system at the back." When I contacted them they said that I needed to pay extra when I ordered it and that they couldn't even sell them separately. I pointed out that their website said (and still says) EACH PRINT comes with a hanging system - not "a hanging system is an optional extra". Despite trying 3 times, they still refuse to supply the promised hanging system and I have a print still sitting on the floor. Very frustrating and extremely poor customer service, let alone false advertising. Take your business elsewhere. Thank you for your reply. Since I Can't reply to that, my order # is AUO01900881645.
8 décembre 2024
Avis spontané
Réponse de Mypicture.com.au
It's disheartening to hear about your experience with the acrylic print, especially given the expectations set. We will reach out to you via email to discuss this further. Could you please provide your order number or contact information? Your feedback regarding the missing wall mounts and the communication you received about additional costs is important and will be taken into account to improve our services. Thank you for bringing this to our attention.
Give Mypicture a go
I really appreciate the speed and communication of the whole process. I guess for the price I paid you could be forgiven they were not perfect
21 décembre 2024
Réponse de Mypicture.com.au
It's wonderful to hear that you valued the speed and communication throughout the process. Your feedback is greatly appreciated and helps us continually improve. Thank you for taking the time to share your experience.
Very disappointed
I ordered a jigsaw with one of my own photos to be inserted into a jigsaw. The product was not to my liking and of poor quality so I requested a refund. This request was ignored and was advised that it was sent back to production, and they could not recall once sent to production. Every time I tried to contact them by return email it bounced back as "undeliverable". Noting that the address that was always on the email was in Germany. I just gave up in the end. Thank god it was a special and didn't pay full price.
12 décembre 2024
Avis spontané
Réponse de Mypicture.com.au
We appreciate you sharing your experience with us regarding your jigsaw order. We will reach out to you via email shortly. To help us assist you better, please send us your order number or contact information. Your feedback has been noted and will be taken into account. We strive to improve our services and customer satisfaction, and your input is valuable to us.
Réponse de Mypicture.com.au
It's wonderful to hear that you are pleased with the quality and clarity of the pieces. Your satisfaction is our priority, and we're delighted that the product met your expectations. Thank you for sharing your positive experience.
Réponse de Mypicture.com.au
It's wonderful to hear that you found the service fast and the process of uploading and ordering easy. Thank you for taking the time to share your positive experience. Your feedback is greatly appreciated and helps us continue to provide a seamless experience.
Easy website to use dance canvas
Easy website to use
Fantastic product love the framed canvas
Colours and print quality very good
Production and delivery very fast
Highly recommend will be purchasing more
25 décembre 2024
Réponse de Mypicture.com.au
Navigating our website with ease is a priority, and it's great to hear it met your expectations. Your appreciation for the framed canvas, along with the positive comments on the colors and print quality, is truly valued. The swift production and delivery have clearly made a positive impression, which is wonderful to hear. Your recommendation and intention to purchase more mean a lot and reflect your satisfaction with our service.
Réponse de Mypicture.com.au
Thank you for sharing such positive feedback. Delighted to hear that your experience was excellent. It's always our goal to provide a great experience for our customers. Your kind words are much appreciated, and we're grateful for your support. Looking forward to your continued satisfaction with our services.
The quality of the product is great
The quality of the product is great. Very happy with them.
21 décembre 2024
Réponse de Mypicture.com.au
It's wonderful to hear that you are very happy with the quality of the product. Your positive feedback means a lot and reinforces our commitment to providing excellent products. Thank you for taking the time to share your experience.
Absolutely fantastic quality
Absolutely fantastic quality. Very quick despatch. Very grateful.
21 décembre 2024
Réponse de Mypicture.com.au
Thrilled to hear about your positive experience with our service! It's wonderful to know that you are pleased with the quality and the speed of delivery. Thank you for taking the time to share your thoughts. Your gratitude is greatly appreciated.
Saggy and floppy and out of shape
The canvases were saggy and floppy on the frame, not tight so not worth displaying without looking scrappy.
Some of the pictures said they would suit certain sizes before ordering but are actually all pixelated, so don't take their advice!
I have already contacted customers service
The cushions aren't square, clearly mass produced with no care or skill. I know one cannot expect a lot for the price paid but the edges don't even line up! The cushion print, however, was remarkable in quality.
20 décembre 2024
Avis spontané
Réponse de Mypicture.com.au
It's unfortunate to hear about your experience. We will contact you via email to discuss this further. If you could provide your order number or contact information, it would help us address the situation more effectively. Your feedback about the canvases, picture quality, and cushion shape is invaluable and will certainly be taken into account. We always aim to improve and your detailed observations are crucial for us. Thank you for bringing these points to our attention.
Easy and quick from order to delivery
Easy and quick from order to delivery. My only comment is to have more flexibility on size of photo and frame.
19 décembre 2024
Réponse de Mypicture.com.au
Thank you for sharing your positive experience with our ordering and delivery process. It's great to hear that you found it easy and quick. Your suggestion regarding more flexibility on the size of the photo and frame is very much appreciated. Feedback like yours helps us improve our offerings to better meet customer needs.
easy and good quality
19 décembre 2024
Réponse de Mypicture.com.au
We appreciate your feedback on the ease and quality of our services. It's wonderful to know that your experience met your expectations. Thank you for sharing your positive experience with us.
Rubbish product. Don't waste your money!
Rubbish product. Ordered a custom made puzzle with pictures of mine which were good quality images. Puzzle arrived today. Does not come with a box for puzzle. The image itself is super glossy, so the pictures look really bad and are hard to see (making the puzzle hard)...and most disappointingly: The pieces are really thin and printed on bad quality paper. AND the puzzle has not yet been pulled apart, meaning you have to do it...and most of the pieces are still stuck together, so the paper then rips and you, yourself, essentially ruin the already crap puzzle.
DO NOT WASTE YOUR MONEY!!
Purchased on the TODAY SPECIAL 75% off deal, with countdown clock...two weeks ago, which I since discovered is same deal every day by the way, so again...scam. Go elsewhere. Really disappointing.
16 décembre 2024
Avis spontané
Réponse de Mypicture.com.au
It's clear from your review that your experience with the custom puzzle has been far from satisfactory. We'll contact you via email to discuss this further. If you could please send us your order number or contact information, it would be greatly appreciated. Your feedback regarding the quality of the puzzle pieces, the glossiness of the image, and the lack of packaging will be taken into consideration. We aim to improve our services and your insights are valuable in helping us understand the areas needing attention.
Good quality
Good quality, good price and even though shipped from Germany to Australia arrived in good time.
15 décembre 2024
Réponse de Mypicture.com.au
It's fantastic to hear that the quality and price met your expectations. Timely delivery from Germany to Australia is indeed an achievement, and it's wonderful to know that your experience was so positive. Thank you for sharing your feedback.
The order process was very easy the…
The order process was very easy the final product was brilliant I have been telling everyone about your company and service . You definitely deserve the 5 star rating
6 décembre 2024
Réponse de Mypicture.com.au
It's wonderful to hear that the order process was seamless and that the final product met your expectations. We're delighted that you are sharing your positive experience with others. Your kind words and support truly mean a lot.
Precious family photo
Timely delivery, excellent product, very very happy with my family photo.
9 décembre 2024
Réponse de Mypicture.com.au
It's wonderful to hear that the timely delivery and excellent product have brought such happiness with your family photo. Your satisfaction is greatly valued, and it's a pleasure to know the photo met your expectations. Thank you for sharing your positive experience.
Réponse de Mypicture.com.au
Delighted to hear about your positive experience with our product. It's great to know that it met your expectations perfectly. Looking forward to serving you again in the future. Thank you for your kind words and continued support!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.