Napo Pet Insurance Avis 

I had to use FirstVet today for the first time and found the service to be excellent. It's great that NAPO offer this free service as part of their insurance package and I would happily recommend it.

Very helpful, straightforward advice about my dog’s illness and what I can do about it. Still required a vet for a face-to-face appointment - but this consultation massively helped 🙏🏻

I honestly cannot fault Napo Pet Insurance so far. I had to claim for emergency surgery for my dog after a few days of him being ill. Just a very quick login and vet puts in all the details and they are paid.

Excellent service and very helpful guided us through advice given.
Throughly recommended

It was really useful to have a video consultation with a vet. The written advice was also very helpful.

Wonderful i can't reccomend them enough . 👏 👏 👏 😘
( after changing from the waggy tail insurance company that took two months to pay, a week before Christmas and i had been with them for a few years!
Luckily my son could pay it and wait!
And then to top it all trebled my payments!)

I changed to Napo in April because of the which report and unexpectedly recently my cat Freddie fell ill and after investigation and hospital he had to be put to sleep.
Distraught and in disbelief 😞, I'm so lucky my son can help me, but the hospital dealt with Napo direct it was so easy and they are wonderful making a heartbreaking time a little easier. They paid within two weeks if that. I had a card and forget me not seeds and then a week later a little rose plant and nice little basket pot to put it in just lovely .
All correspondence was lovely and easy and so thoughtfull and kind.
Ten stars 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 i can't thank them enough ♥️

Very impressed! I submitted a claim and received confirmation of approval the same afternoon. The process was so simple and the claim was dealt with quickly; amazing service.

Amazing service so far, everyone we have spoke to has been great. Definitely one of the best insurance companies for French Bulldogs. Thank you

Always been very helpful with my boys ongoing arthritis claims, claims paid for quickly

Easy to claim and in the case of continued claims the vet emailed NAPO directly. Very quick to process and pay.

After a second year with Napo, my price for my policy rose - I was not happy and requested a call. (frustrating at the outset not to be able to contact someone directly)

Fortunately for me, my customer service rep was Lou. She was fantastic - incredibly friendly, knowledgeable, empathetic, and just genuinely human. She really made my day.

I'll add here that Napo don't discount insurance renewals, but even so. Lou was so helpful.

They were awkward settling our claim at every turn. forever making me jump through hoops and running me round and round in circles. I cancelled my policy and gave up on the claim. it just wasn't worth it.
Avoid this company and insure with someone more reputable.

I needed to make a claim for my French bulldog after she became poorly. The service from Napo was amazing! I paid the excess and Napo sorted the rest. They were quick to keep myself and the vets updated and my claim was processed within a few days. Thank you so much! Napo gives me complete peace of mind that my little girl is covered against anything that could happen.

Easy to deal with and no problems with claim. We have claimed twice now, and both times have gone smoothly.

I was reluctant to use the Vet+ but I was very surprised how efficient and professional the service was. The appointment with the vet confirmed exactly what the vet had suspected on the Vet+ service. Outstanding experience. Thank you.

Have had both my dogs insured with Napo for 5 years and never made a claim until recently so they have had over £12,000 off me.
Had to make a claim recently for a grass seed in my dogs paw which was £852. Service was great settled very quickly was very impressed until I got my renewal they have put his policy up by £40 per month which is absolutely shocking after just 1 claim in 5 years needless to say I am currently looking for a new insurer !! Would not recommend

Wow! I’ve never had to claim before and it was so straightforward and easy. We took out the dental policy and ensured we met the criteria specified by Napo in the terms. The vet submitted their documentation and I verified the questions and had a response that the claim was to be paid all in the very same day. I’m so impressed at the speed and ease of the entire process, it’s exceeded my expectations. Absolutely first class.

A single claim for a £1000 vet bill for a one-off illness 18 months ago was paid quickly. However our renewal price went from £40 to £95 per month and now has increased to £125. The only way to reduce the cost is to reduce cover. Our dog is 6 and has no health issues.

Quick, easy, very helpful vets and it's reassuring to have queries answered about my concerns at any time

Easy to apply. Good renewal price. 24/7 vet service is good.