Napo Pet Insurance Avis 

Easy to apply. Good renewal price. 24/7 vet service is good.

Superb service. Claim was processed the same day.
You can pay the vets direct or claim your money back and it's so easy and fast

Shocking customer service, you pay for cat insurance have a policy which includes upto £2000 for dental work. So put a claim in only to get messed about asking silly question after silly question. It's quite simple the vet said the cat needs some teeth removed. Gave an estimate for about £900 but oh no excuses after excuses on how not to pay. So I've obviously put in a Formal Complaint. As it's been going on for weeks.

I have used Napo for 3 years and this is the first claim I have had to make which was a substantial amount
I claimed direct through the vet
Got a notification from Napo that they had received the claim and can I answer a few simple questions which I did 2 hours later I got email to say all approved you can’t get better service then that

Great help and support with very knowlgeable staff!
A real comfort and support around my concerns.
Would highly recommend!

What an amazing company to deal with. I put in a claim after one of my dogs, tragically had a stroke, and had to be pts. The claim was paid within 3 working days and the day after a beautiful mini rose bush was delivered to my door totally unexpectedly, with a sympathy card from them
In all years of having animal insurance I have never dealt with a company that genuinely seems to care about, the pets and the owners that are, their customers. Cannot rate napo high enough.

Very disappointed with renewal costs. I took a lifetime policy (£16000) out for my dog in 2022 and paid £64 a month. My dog required an MRI in 2023 and my policy increased to £130 a month. In 2024 my dog required an MRI and disc surgery which amounted to £8500. My policy renewal went to £377 per month. As this is now a pre-existing condition and I'd like to continue to cover my dog, I find myself having to pay it. I raised a complaint with Napo and the ombudsman but I was unable to gain any reduction. I appreciate this isn't going to be the experience of every customer, however I do find myself hearing a lot of negativity surrounding the renewal prices after a claim, specifically with Napo. The only reason I gave them 2 stars is because it is easy to manage your account online and claims are quick and straight forward enough. I just wish I never used them in the first place.

Claiming back from Napo has been really easy and fast.
All of my three cats are with Napo. Highly recommended

Three main issues with our experience with Napo pet insurance to highlight:
1. Extortionate renewals with limited notice of renewal - our premium almost doubled after one year, and their communications were not sufficient to give us notice of this enormous increase
2. Online dashboard doesn't give enough information - when we did make a claim, it was shown as 'declined' with zero information about why
3. Very slow customer service - they make it difficult to get in touch with them, with the online chat taking up to a day to respond, and no phone number to speak to someone.

One positive is that it's easy to make a claim, as they seek the information directly from the vet and then check it with you.

My little chihuahua needed major leg surgery after rupturing her knee cap and the vet dealt with the insurance company directly. After confirming my agreement with the insurance company everything has gone smoothly. I would highly recommend Napo as it's stressful enough when your pet is ill and not having to worry about the insurance was a blessing for me.

My dog has stress and anxiety
Problems .
The behaviour specialist was very helpful.
Listened to all my concerns .

Excellent experience, my dog had an ongoing problem and each time my vet sent Napo an invoice they paid the money into my account extremely quickly.

Had to claim recently unfortunately after finding a lump on our pooch. Have to say that the service received from Napo and the ease of processing this was very smooth. Much appreciated and would recommend them.

Vet was brilliant explained everything I needed to do with my cat. Couldn’t of asked for more excellent service

I feel that I came away from the call no wiser as the advice was to watch coco and see how it progressed. I was aware of this before the call. Slightly reassured about her gums being the right colour and that the vet thought it was a UTI.

fantastic service easy to book an apointment with an online vet who was fantastic very helpful caring and polite

We have had our cocker Alfie insured with Napo since he was a puppy. We had to make a small claim when he was very young. But now he is four, he got a problem with front paw. The vets were not sure what was wrong and in total it cost £2000 in investigation and treatment but he is better now.
When the claim went in, we got an email for a little more information. After I replied, the claim was sorted and paid within half an hour.
I was very impressed and relieved. I have nothing but nice things to say about Napo.

First vet provided me with honest intelligent third-party opinion.

So easy and seamless to claim