Great service. Had to take car in earlier than they indicated but that was no problem for them, did advise prior to date and time. Car ready when they said. Only issue I had was that screen was very s... Voir plus
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Établissement
Changer d'établissement14 Mason Rd, CO1 1BX Colchester, GB
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Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... Voir plus
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I have no complaints about the new windscreen or the manner in which it was fitted. The fitting was carried out professionally and reasonably quickly. Staff were polite and helpful. Would have awarded... Voir plus
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Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too!... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Colchester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
14 Mason Rd, CO1 1BX, Colchester, Royaume-Uni
4,4
Excellent
499 avis
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Fast efficient service
Fast efficient service, arrived on time, very helpful and pleasant young man.
18 juin 2025
Réponse de National Windscreens - Colchester
We appreciate your positive feedback! We're happy to hear that you received fast, efficient, on-time service from someone helpful and pleasant.
They did exactly what they said
They did exactly what they said. Arrived on time and finished as expected and did not require any external input. The technician was very pleasant and polite. Could not fault anything!
17 juin 2025
Réponse de National Windscreens - Colchester
We're happy to hear that our service met your expectations with timely arrival, efficient completion, and minimal intervention needed from your side. Thank you for your positive feedback!
New windscreen fitted
The technician who did the job was a great ambasadore for your company and his work was quick, efficient and faultless.
17 juin 2025
Réponse de National Windscreens - Colchester
We appreciate you mentioning the technician's efficient and faultless work. We're glad to hear they represented our company well.
Réponse de National Windscreens - Colchester
We appreciate your feedback! We're so happy to hear that you found our staff helpful and accommodating during your visit.
Screen fitted well, overall good experience
Easy to visit workshop, pleasant greeting on arrival explained how long it would take as I was waiting. New screen fitted really well and a not to long await. Overall straightforward pleasant experience.
10 juin 2025
Réponse de National Windscreens - Colchester
We appreciate you sharing your experience. We're glad the visit to our workshop was easy, and that you were greeted pleasantly. It's great to hear the screen fitting was done well and the wait wasn't too long.
Colchester
I went to the Colchester branch on Friday to have my windscreen replaced. The service was excellent and Jon and his team did a great job. All done very professionally and with a smile.
6 juin 2025
Avis spontané
Réponse de National Windscreens - Colchester
We're happy to hear about your excellent experience at the Colchester branch! It's wonderful that the team provided professional service with a smile. We appreciate you acknowledging their great work.
Good customer service 👍
31 mai 2025
Réponse de National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
It took weeks to get my windscreen…
It took weeks to get my windscreen replaced. Cancelled appointment, home visit cancelled. It was finally done after a long wait
24 mai 2025
Réponse de National Windscreens - Colchester
We regret the delays and cancellations you experienced. We appreciate your patience and have taken note of your feedback to improve our service and scheduling.
Helpful staff quick service
27 mai 2025
Réponse de National Windscreens - Colchester
We appreciate you sharing your positive experience!
Réponse de National Windscreens - Colchester
We appreciate your positive feedback! We're glad our booking process was clear and the installation excellent. Thank you!
Work completed on my drive - excellent!
My original booking was changed from a location in another town, the earliest I could get online, to a technician coming to my house and doing the work on my drive - fantastic! Very happy with that.
Great communication throughout and everything was completed on time.
14 mai 2025
Réponse de National Windscreens - Colchester
We appreciate you sharing your experience. We're happy to hear that you were pleased with the change to our mobile service and that everything was completed promptly. We're glad our communication met your expectations.
Réponse de National Windscreens - Colchester
We appreciate your feedback and are glad to hear that you were satisfied with the service you received. We strive to provide timely and efficient service to all of our customers.
Outstanding Windscreen Replacement Service!
I couldn’t be more impressed with the entire experience. From the moment I booked the appointment, the customer service was top-notch—friendly, efficient, and reassuring.
On the day of the service, the technician called me to go early if I like. I therefore went a bit earlier than my appointment slot. The technician was incredibly professional, explaining the process clearly and answering all my questions.
The replacement itself was done quickly and to a very high standard. The new windscreen looks perfect, and the quality of the work is exceptional—no leaks, no rattles, just a flawless fit.
What truly stood out was their attention to detail and genuine care for customer satisfaction. It’s rare to find such a reliable and courteous service these days. I highly recommend them to anyone needing windscreen repairs or replacement. Five stars all the way!
2 mai 2025
Réponse de National Windscreens - Colchester
We are thrilled to hear about your positive experience! It sounds like you had a truly exceptional journey from booking to the final result. We are incredibly proud of our team and their dedication to providing outstanding customer service.
We are especially pleased to hear about the technician's professionalism and the quality of the windscreen replacement. It's wonderful to know that you are satisfied with the work, and we are committed to maintaining this high standard for all our customers. Thank you for taking the time to share your feedback. We appreciate your kind words and are delighted that you would recommend us.
Réponse de National Windscreens - Colchester
Thank you for your positive feedback! We're glad to hear you found the booking process easy and that the repair engineer was polite and efficient. We appreciate you taking the time to share your experience.
Réponse de National Windscreens - Colchester
We appreciate your kind words! We're thrilled to hear you had a positive experience with our technician. We strive to provide excellent customer service and are glad our technician met your expectations.
Great service from start to finish and…
Great service from start to finish and exceeded my expectations on the stone chip repair.
26 avril 2025
Réponse de National Windscreens - Colchester
Thank you for your kind words! We're thrilled to hear that you were pleased with the service and that the stone chip repair exceeded your expectations. We appreciate your feedback and are glad you had a positive experience.
Overall a really good experience
Overall a really good experience. I booked a windscreen replacement at home but in view of my large windscreen they had no one available to come with the engineer and as it was a two man job I didn’t have much choice except to go into their workshop which was inconvenient but couldn’t be helped
24 avril 2025
Réponse de National Windscreens - Colchester
We appreciate you taking the time to share your experience. We understand that having to bring your vehicle to our workshop instead of having the repair done at home can be inconvenient, especially with a large windscreen. We strive to provide the best possible service, and we're always working to improve our availability and scheduling options.
Réponse de National Windscreens - Colchester
Thank you for your positive feedback! We're glad to hear that you found our service to be polite, courteous, and efficient. We strive to provide a positive experience for all our customers.
I think the wrong screen has been…
I think the wrong screen has been fitted and now head up display not correct.
Phoned and told them, they said they would look.into it.......nothing back.
Called again and they told me they would come back to me.......still nothing
UPDATE Company commented on here to say I would be contacted.
They just wrote that on here so other people think they have responded.
Absolutely no effort from them to contact me.
When I call they say they will get back to me......they don't.
24 avril 2025
Réponse de National Windscreens - Colchester
We understand your frustration with the head-up display issue and the lack of communication. We apologize for the inconvenience this has caused. We are committed to resolving this issue and will reach out to you directly to discuss next steps.
Jon was very informative and helpful
Jon was very informative and helpful. I was treated with respect and curticy. I was informed how things were going as we went along. The windscreen was changed quickly and smoothly. No mess was made during or after and my car was left very clean.
28 avril 2025
Réponse de National Windscreens - Colchester
We are thrilled to hear about your positive experience. It sounds like Jon provided excellent service, keeping you informed and ensuring a smooth and clean windscreen replacement. We appreciate your kind words and will share your feedback with Jon.
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