Great service. Had to take car in earlier than they indicated but that was no problem for them, did advise prior to date and time. Car ready when they said. Only issue I had was that screen was very s... Voir plus
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Établissement
Changer d'établissement14 Mason Rd, CO1 1BX Colchester, GB
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Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... Voir plus
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I have no complaints about the new windscreen or the manner in which it was fitted. The fitting was carried out professionally and reasonably quickly. Staff were polite and helpful. Would have awarded... Voir plus
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Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too!... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Colchester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
14 Mason Rd, CO1 1BX, Colchester, Royaume-Uni
4,4
Excellent
498 avis
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Dedication and good customer service
The two men turned up on time to replace my windscreen. Their manager had ordered the wrong one. They phoned her up and corrected the mistake. They returned during their lunch break and replaced my screen the same day. Great teamwork!
7 août 2025
Réponse de National Windscreens - Colchester
We appreciate you taking the time to share your experience. We are glad the team corrected the initial error and completed the replacement promptly. It's great to hear their teamwork made it happen!
quick and friendly service
2 août 2025
Réponse de National Windscreens - Colchester
We appreciate you sharing your experience with our friendly and quick service! We are so glad you were satisfied with our work.
Arrived as expected and completed Job…
Arrived as expected and completed Job in excellent time. Friendly efficient and no mess left
29 mai 2025
Réponse de National Windscreens - Colchester
We appreciate you taking the time to leave us a review. We're happy to hear that our team arrived promptly and completed the work efficiently, leaving no mess.
Very knowledgable and professional…
Very knowledgable and professional installer.
Neat tidy and left no mess.
Explained the process as he was going along.
Highly recommended.
6 août 2025
Réponse de National Windscreens - Colchester
We appreciate your positive feedback! We're happy to hear that the installer was knowledgeable and professional, and that they left no mess. We're also glad the process was explained well.
Réponse de National Windscreens - Colchester
We're happy to hear that our technician was friendly and capable! We appreciate you taking the time to let us know about your positive experience. Thank you!
Réponse de National Windscreens - Colchester
We appreciate your positive feedback! We are so happy to hear that you received great, efficient, professional, and friendly service.
All good
An easy enough experience. Jon took my keys, confirmed the job and rang me when done.
Straight forward enough and did not interfere with my day.
One grip i have is these firms do not use OEM screens and I wish they would.
29 juillet 2025
Réponse de National Windscreens - Colchester
We're glad the process was easy and convenient for you. We appreciate your feedback regarding the screens and will consider this for future improvements. Thank you for your review.
Perfect.
The technician was on time, very polite and the job was done in less than an hour. What's not to like. 🙂
28 juillet 2025
Réponse de National Windscreens - Colchester
We're happy to hear that our technician was punctual, courteous, and efficient. Thank you for sharing your positive experience with our services; we appreciate it!
Very poor service
The only good thing I can say is when the fitters turned up (and I saw 3 )
they were good but the 7 weeks and 20 plus phone calls was the most frustrating time of my life.
Graham, Clacton-on-Sea.
5 juillet 2025
Réponse de National Windscreens - Colchester
We appreciate your feedback and are glad the fitters were good. We regret the frustration caused by the delays and numerous calls. We'll review our processes to improve our service.
Easy and efficient
23 juillet 2025
Réponse de National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Colchester
We're glad you found our service fast and efficient. Thank you for your positive feedback; we appreciate it.
After a 3 week wait not all my fault
After a 3 week wait not all my fault, a change in venue which if I’d been told about at the beginning would have reduced that wait , can’t fault the service and the guy who actually did the work
9 juillet 2025
Réponse de National Windscreens - Colchester
We appreciate your feedback and are glad the service met your expectations. We regret the delay and any inconvenience caused by the venue change. We'll review our communication process to prevent this in the future.
It was done and not long after it it rained and washed it out
It was done and not long after it rained. It is now back to a chip visible and left with a possibility of the screen cracking.
I was told my the guy doing it if it rains before it's dry we would need it done again. So if you could contact me with a date to reduce it.
It did look invisible when it was done but the next day when I returned home I checked car the chip was visible again as prior to it being done
My contact 07944 154548
3 juillet 2025
Réponse de National Windscreens - Colchester
We appreciate you bringing this to our attention. We're sorry to hear the repair was affected by rain and the chip is visible again. We'll contact you to discuss this further and explore how we can help.
Réponse de National Windscreens - Colchester
We appreciate you sharing your experience, and we are so glad you found our service helpful and expert!
The guy was super friendly and helpful
The guy was super friendly and helpful. Turned out I didn’t need a replacement and he repaired it for me.
8 juillet 2025
Réponse de National Windscreens - Colchester
We're happy to hear that our team member was helpful and friendly! We appreciate your positive feedback and are glad we could repair your item.
Réponse de National Windscreens - Colchester
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Really helpful lads and I was in a…
Really helpful lads and I was in a hurry so they pulled out all the stops and got me away asap. Thanks
8 juillet 2025
Réponse de National Windscreens - Colchester
We're happy to hear that our team was helpful and efficient! We appreciate you taking the time to share your positive experience with us. Thanks!
Constructive fedback
Firstly I had to wait a full 5 working days for a repair booking.
Secondly on the day of the repair booked for a morning slot I was last on the list and the technician failed to arrive.
The second booking went okay.
I was expecting the repair to be less visible. However very smooth.
3 juillet 2025
Réponse de National Windscreens - Colchester
We regret the initial booking issues and the technician's delay. We're glad the second booking was better. We appreciate your feedback about the repair's visibility and smoothness; we'll use it to improve our service.
Réponse de National Windscreens - Colchester
We appreciate you sharing your experience with our quick and efficient service! Thank you for your positive feedback.
Screen glass quality is not good at…
Screen glass quality is not good at night time
Light did not pass through properly it have a blury texture when u see a far on motorway
Other car lights become blur what i am gonna do at night while u will resolve your issue to improve your product what about my issue who gonna resolve it
27 juin 2025
Réponse de National Windscreens - Colchester
We appreciate you bringing this to our attention. We're sorry the screen glass is affecting your visibility at night. We'll investigate this issue to improve our product's quality.
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