Would have been 5 stars if the windscreen had been fitted at the first attempt. Unfortunately they ordered the wrong screen , however I believe the mark of a good company is how they deal with problem... Voir plus
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Établissement
Changer d'établissementSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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Lisez les avis des autres
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... Voir plus
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Great service, came out quick to fix my windscreen chip. The risk of the repair not working due to the location of the chip was explained and that a new windscreen could be fitted quickly (possibly ne... Voir plus
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Staff were very courteous, helpful, efficient and kind. Estimate of timing for job was clear but they exceeded expectations by completing job in a much shorter time, I think mainly, because my husba... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Doncaster
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, Royaume-Uni
- 01302-460-154
4,5
Excellent
574 avis
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Incredibly poor service…avoid at all costs
Went through insurance company to repair a back electric window that had smashed. Outcome…paid full excess and was left with the glass to fit myself. The fitters lied and I will never use this company again.
I would give them no stars if that was an option
13 mai 2025
Réponse de National Windscreens - Doncaster
We understand your frustration with the experience you had with our company. It's disappointing to hear that you weren't satisfied with the outcome of your repair. We appreciate you bringing this to our attention, and we'll use your feedback to improve our services.
Réponse de National Windscreens - Doncaster
Thank you for your kind words! We're thrilled to hear you were happy with the quick and quality work we provided. We strive to deliver excellent service to every customer, and your feedback confirms we are on the right track.
Helpful
Fast, friendly service, did their best to clean the glass out my car too which saved me a job, Thankyou
19 avril 2025
Réponse de National Windscreens - Doncaster
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the fast and friendly service you received. We strive to provide a positive experience for all our customers, and we are glad that we were able to achieve that for you.
I had a fantastic experience the guy…
I had a fantastic experience the guy that sorted out my windscreen was spot on. Kind and friendly. It was done in know time at all they gave me a text to let me know it was done.
23 avril 2025
Réponse de National Windscreens - Doncaster
We're delighted to hear about your positive experience. It's wonderful to know that you received such excellent service and that the technician was kind and friendly. We appreciate you taking the time to share your feedback.
Fast Service
Fast Service - There was a possibility of it taking 4 hours, but it only took 2.
They only offer TEXT messages to alert you that your car's ready to collect. Keep an eye out!
18 avril 2025
Réponse de National Windscreens - Doncaster
We appreciate your feedback and are glad to hear that your service was completed in a timely manner. We understand that communication is important, and we will take your suggestion about alternative notification methods into consideration.
the upholstery near the windscreen was…
the upholstery near the windscreen was dirty and the plastic of the mirror was also broken
19 avril 2025
Réponse de National Windscreens - Doncaster
We understand your disappointment with the condition of the vehicle. We strive to maintain a high standard of cleanliness and vehicle quality. We appreciate you bringing this to our attention and will use your feedback to improve our services.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
efficient service with very helpful…
efficient service with very helpful staff
same day attendance
fast to complete the job
slight crack still present so hoping it works!
17 avril 2025
Réponse de National Windscreens - Doncaster
Thank you for your kind words about our service and staff. We appreciate your feedback and are glad to hear you were happy with the speed and efficiency of our work. We understand your concern about the crack and hope the repair holds up well.
very professional and friendly cleaned …
very professional and friendly cleaned all broken glass away arrived on time
17 avril 2025
Réponse de National Windscreens - Doncaster
We appreciate your kind words! It's wonderful to hear that you found our service professional, friendly, and efficient. We strive to provide the best possible experience for our customers, and we're glad we were able to meet your expectations.
Brilliant service
Great service, explained there would be a wait, but did it as promptly as they could! Top class service, highly recommended this site.
16 avril 2025
Réponse de National Windscreens - Doncaster
Thank you for your kind words and for taking the time to share your positive experience. We appreciate your understanding about the wait and are glad you found our service to be top class. We strive to provide excellent service to all our customers and are happy to hear that we met your expectations.
1st class service
All the staff friendly. More than accommodating, went out their way to help save me another journey and time. Prompt and professional. A 1st class service at Doncaster.
15 avril 2025
Réponse de National Windscreens - Doncaster
We are thrilled to hear about your positive experience. It's wonderful to know that our staff went above and beyond to make your visit as smooth and efficient as possible. We strive to provide exceptional service, and your kind words are a testament to our team's dedication.
Overall a good experience
Overall a good experience, technician was friendly and efficient. They replaced the whole windscreen quickly. Only downside was that you are told they can’t give you an exact time of arrival. However my technician did ring me an hour before their potential arrival time which would have been nice to know before waiting most of the day for a spontaneous arrival.
9 avril 2025
Réponse de National Windscreens - Doncaster
We appreciate you taking the time to share your experience. We're glad to hear that the technician was friendly and efficient, and that the windscreen replacement was completed quickly. We understand your frustration with the lack of a specific arrival time. We strive to provide our customers with accurate information and will take your feedback into consideration as we continue to improve our communication processes.
VERY PROFFESIONAL,QUICK AND EASY…
VERY PROFFESIONAL,QUICK AND EASY SERVICE WITH STEP BY STEP BOOKING
11 avril 2025
Réponse de National Windscreens - Doncaster
Thank you for your positive feedback! We are pleased to hear that you found our service professional, quick, and easy to use. We strive to provide a seamless and straightforward booking experience for our customers and appreciate your kind words.
Friendly staff
Friendly staff when dropping off and picking up my car. Some garages can be daunting, but everyone was really friendly and jovial in this branch.
11 avril 2025
Réponse de National Windscreens - Doncaster
Thank you for your kind words! We're delighted to hear you had a positive experience with our staff. We strive to create a welcoming and friendly atmosphere for all our customers. We appreciate you taking the time to share your feedback.
Damage
The window was fitted well and the fitter was polite and professional, but once he had left we noticed that part of the trim was damaged. This has not been mentioned.
4 avril 2025
Réponse de National Windscreens - Doncaster
We understand your frustration with the damaged trim. We strive to provide excellent service and are disappointed to hear about this oversight. We'll investigate this matter further to ensure it doesn't happen again.
Réponse de National Windscreens - Doncaster
We're thrilled to hear you had a positive experience with our service. We appreciate your kind words about the promptness and quality of our work.
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Punctual, polite and professional
A great service...came to replace my windscreen at my home instead of having to go to their works.
Punctual, polite and professional.
The man who did the work was excellent.
1 avril 2025
Réponse de National Windscreens - Doncaster
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the convenience of the mobile service and the professionalism of the technician. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
The whole experience with the team was…
The whole experience with the team was outstanding. They accommodate my difficulties for availability and helped me through the process.
The fitter was very prompt and polite. He was in contact with me fro. The day before the fitting and all the way through the entire job.
I would recommend this service to anyone including friends and family.
Payment for the excess was done via his handheld payment system.
All went great. Fantastic job.
26 mars 2025
Réponse de National Windscreens - Doncaster
Thank you for your kind words and for taking the time to share your positive experience. We're delighted to hear that you found the entire process so smooth and that the team was accommodating and helpful. It's wonderful to know that the fitter was in constant communication and provided excellent service. We strive to provide our customers with a seamless and positive experience, and your feedback is a testament to our team's dedication.
Long waits at reception during drop off…
Long waits at reception during drop off and collection
29 mars 2025
Réponse de National Windscreens - Doncaster
We understand your frustration with the wait times at reception. We are always striving to improve our customer experience and appreciate you bringing this to our attention.
Great service
The person who came to repair the windscreen explained everything prior to the work being done. Quick service from booking appointment to the work being carried out. Would recommend.
22 mars 2025
Réponse de National Windscreens - Doncaster
Thank you for your positive feedback! We're delighted to hear that you were pleased with the technician's clear explanations and the quick service you received. We strive to provide our customers with a seamless and efficient experience, from booking to completion. We appreciate your recommendation and are glad we met your expectations.
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