Would have been 5 stars if the windscreen had been fitted at the first attempt. Unfortunately they ordered the wrong screen , however I believe the mark of a good company is how they deal with problem... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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Lisez les avis des autres
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... Voir plus
L'entreprise a répondu
Great service, came out quick to fix my windscreen chip. The risk of the repair not working due to the location of the chip was explained and that a new windscreen could be fitted quickly (possibly ne... Voir plus
L'entreprise a répondu
Staff were very courteous, helpful, efficient and kind. Estimate of timing for job was clear but they exceeded expectations by completing job in a much shorter time, I think mainly, because my husba... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Doncaster
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, Royaume-Uni
- 01302-460-154
4,5
Excellent
574 avis
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Cracked windscreen
From phoning up for an appointment to getting one as soon as I could was very pleased,they did a good job i would definitely recommend these guys
27 juin 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that you were pleased with the prompt appointment scheduling and the quality of our work. We appreciate your recommendation and thank you for your positive feedback!
Came out and fitted a new screen in a…couple of days
Came out and fitted a new screen in a couple of days. The young technician was a good tidy lad with great communication.
27 juin 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that the screen replacement was completed quickly and efficiently. We appreciate your positive feedback regarding the technician's tidiness and communication skills.
Réponse de National Windscreens - Doncaster
We appreciate you sharing your experience with our fast, efficient, and friendly service! Thank you for your positive feedback.
Réponse de National Windscreens - Doncaster
We appreciate your feedback and are glad you found our appointment availability and communication helpful. Thank you!
It was great experience
It was great experience, very prompt, very professional, very polite, good job well done, thank you.
20 juin 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that you had a great experience with our prompt, professional, and polite service. We appreciate your kind words and are glad we did a good job for you. Thank you!
Services are great and efficient
Services are great and efficient, staffs are also friendly.
19 juin 2025
Réponse de National Windscreens - Doncaster
We appreciate your positive feedback! We're happy to hear that our services were great and efficient, and our staff were friendly.
Fitter arrived on time as planned
Fitter arrived on time as planned, hoovered up all the bits of glass
A pleasant chap who had a few minutes to chat before the next job
19 juin 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that the fitter arrived promptly and left the area clean. We appreciate you taking the time to share your positive experience with us!
Réponse de National Windscreens - Doncaster
We appreciate you sharing your feedback and are happy you received quick and efficient replacement service!
Windscreen replacement
From the initial contact through my insurance to booking in and subsequent info sent i have been very pleased with the overall performance of National Windscreens. Thank you
4 juin 2025
Réponse de National Windscreens - Doncaster
We appreciate you taking the time to share your positive feedback. We're happy to hear that you were pleased with our overall performance, from the initial contact through the booking process.
Réponse de National Windscreens - Doncaster
We're glad you found the service at the Doncaster branch great. Thank you for sharing your positive experience with us; we appreciate it.
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
When the fitting was finished I spent…
When the fitting was finished I spent hours cleaning glass sealant off trims dash roof lining steering wheel and floor
8 avril 2025
Réponse de National Windscreens - Doncaster
We appreciate your feedback and are sorry to hear about the sealant cleanup needed after your fitting. We'll review our processes to prevent this issue in the future.
Great service
30 mai 2025
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good service
30 mai 2025
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Job completed to timescale quoted
Job completed to timescale quoted. New windscreen fitted just like new.
29 mai 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that your new windscreen was fitted to the quoted timescale and is just like new. Thank you for your positive feedback!
Online booking is atrocious and the…
Online booking is atrocious and the call centre for Doncaster depot never answer their phone !!!!!!!!
27 mai 2025
Réponse de National Windscreens - Doncaster
We regret you had trouble booking online and reaching our Doncaster depot. We'll investigate these issues. Thanks for your feedback.
Great service
Great service! I had to wait at their workshop as I didnt have another car/lift to go away and come back, but the guys made me a coffee and everything and made me comfortable until the work was done! Will definitely choose to go here again for future replacements.
22 mai 2025
Réponse de National Windscreens - Doncaster
We're glad you enjoyed your experience and appreciate you taking the time to share your feedback. We aim to make our customers comfortable, and we're happy our team could assist you while you waited. We look forward to seeing you again for your future needs!
Can't fault the service.
Easy to book a replacement online. Simple drop off and pick up. Excellent work (would never know the windscreen had been replaced)
19 mai 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that booking your replacement was easy and that you found our drop-off and pick-up process simple. We're glad you were satisfied with the quality of the work. Thanks for your feedback!
Réponse de National Windscreens - Doncaster
We're glad to hear booking was easy, the staff was great, and you were happy with our work. Thank you!
Great job, would highly recommend …
The job was completed very quickly without fuss and the technician was super polite and friendly
15 mai 2025
Réponse de National Windscreens - Doncaster
We're glad you enjoyed your experience. Thank you for your positive feedback regarding the technician's efficiency and politeness.
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