Had to make 2 visits in order to get my windscreen fixed. This was because having travelled for 45 minutes, been booked in, walked in the rain 20 minutes into town for a coffee and whilst drinking it... Voir plus
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Établissement
Changer d'établissementUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
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Lisez les avis des autres
Booking was easy snd subsequent communication was helpful. The service at Hoddesdon when I arrived was excellent, the team were prepared and the work completed quickly and to an excellent standard. Th... Voir plus
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Booking process is easy , had to change my appointment from original date and that was also easy. Staff were very helpful and advised what time the car would be ready so did not have to hand around to... Voir plus
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Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Hoddesdon
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, Royaume-Uni
- 01992-830-081
4,6
Excellent
831 avis
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The process of booking my car and…
The process of booking my car and repair was great. They did amazing job.
16 mai 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear your booking and repair process was great! Thank you for your kind words.
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback! We are so happy you were pleased with our staff and service.
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback! We are so happy you were pleased with our staff and service.
Where oh where is the coffee machine
Where oh where is the coffee machine. Not everyone can be collected or go elsewhere so a coffee machine would be great when there for over 4 hours
5 mai 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your feedback. We understand the need for amenities during long visits and will consider adding a coffee machine for convenience.
Réponse de National Windscreens - Hoddesdon
We're so happy you found our handover excellent and smooth. We appreciate your kind words about our quick, quality work!
New glass installed but ADAS did not work after so screen needs replacing!See my comments last week that have not…
See my comments last week to customer service that have not been replied to!
7 mai 2026
Réponse de National Windscreens - Hoddesdon
We regret that we have not yet responded to your customer service inquiry. We will investigate and respond as soon as possible.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Réponse de National Windscreens - Hoddesdon
We appreciate your recommendation! We're so glad you had a positive experience with our company. Thanks!
Réponse de National Windscreens - Hoddesdon
Thank you for your positive feedback!
Great job done by National Windscreen's
Great job done by National Windscreen's
Although it wasn’t easy to find.
6 mai 2026
Réponse de National Windscreens - Hoddesdon
We're glad you were satisfied with our work. We appreciate your feedback regarding our location's accessibility.
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that you had a great reception and technician! We are so happy you were pleased with our service.
Réponse de National Windscreens - Hoddesdon
We are happy to hear that you had a positive experience with our speed and efficiency. Thank you for your recommendation!
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that our technician was experienced and the service was excellent! We are so happy you were pleased with us.
very nice people and very professional
2 mai 2026
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that our people were nice and professional! We are so happy you were pleased with us.
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that our team did a good job! We are so happy you were pleased with our service.
Very helpful staff polite friendly and…
Very helpful staff polite friendly and courteous. Car ready earlier than expected and communicated well.
Would recommend
29 avril 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback. We're happy to learn that you found our staff helpful, polite, friendly, and courteous, and that your car was ready earlier than expected.
All went well
28 avril 2026
Réponse de National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Guys at the Hoddesdon branch did an…
Guys at the Hoddesdon branch did an amazing job, very efficient and even identified my speaker connection was loose and fixed it for me in the process. Overall great job from the team 👌🏼👍🏼
21 avril 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback. We're happy to hear that the team at the branch was efficient and helpful, even fixing your speaker connection. Thank you for the great review!
Delays and broke my humidity sensor.
Booked me in but did not have my windscreen in stock. Told 2 days before and had to rebook for 2 weeks later. When they fitted the new screen they broke my humidity sensor. I had to repair it myself.
27 avril 2026
Réponse de National Windscreens - Hoddesdon
We regret that the windscreen was unavailable and that the humidity sensor was damaged during the fitting. We appreciate your feedback and will review our processes to prevent this in the future.
Called to say earlier booking available…
Called to say earlier booking available was able to oblige and work done quickly without any problems
22 avril 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback. We're so happy to learn that you were offered an earlier booking and that the work was completed quickly and without issues.
Excellent work and communication
They done a great job, communication was excellent and they were super quick, highly reccomend.
25 avril 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback. We're so happy to learn that you were pleased with the great job, excellent communication, and super quick service.
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