Really well organised with reminders and pre payment. Easy to drop off and completed within time. Only problem was the trim down the side of the new windscreen was not replaced properly and popped up... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit G2, Ashburton Point, Wheelforge Way, M17 1EH Manchester, Greater Manchester, GB
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Lisez les avis des autres
Lots of reminders and good pre info. Somewhere to work and given a bottle of water a couple of times as suffering with bad cough- pleasant guy thanks on Reception . Said don’t have windscreen wipers i... Voir plus
L'entreprise a répondu
Great service from staff, friendly & informative me of what didn’t take very long contacted me when the car was ready to collect pleased as made it in time for the school run Thank you
L'entreprise a répondu
Fitter phoned ahead and arrived on time with correct glass (after incorrect supply due to data base error wrt build standard had been resolved with Bristol depot manager). Believe fit was bit of cha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Manchester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit G2, Ashburton Point, Wheelforge Way, M17 1EH, Manchester, Greater Manchester, Royaume-Uni
- 0161-401-0733
4,6
Excellent
813 avis
Demande des avis aux clients
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Swift fitting and great communication…
Swift fitting and great communication from fitter.
22 avril 2026
Réponse de National Windscreens - Manchester
We appreciate you sharing that the fitting was swift and the fitter's communication was great! We are so happy you were pleased with our team.
Windscreen replacement.
Everything was completely professional, always kept up to date with the whole process. Easy to book, all staff polite and professional, the windscreen was replaced extremely well and it was a very clean job, thanks.
29 avril 2026
Réponse de National Windscreens - Manchester
We appreciate your positive feedback. We're happy to hear that everything was completely professional, that you were kept up to date, and that the windscreen replacement was done extremely well.
Excellent Professional Service
Service was excellent, windscreen replaced no mess/no shards of glass within the car etc. and within a 90minute period
21 avril 2026
Réponse de National Windscreens - Manchester
We're happy to hear that you were pleased with our service and the efficient replacement of your windscreen, leaving no mess behind. Thank you for your feedback.
Amazing service and came
Amazing service and came
Out the same week! Would use again! Highly recommended
20 avril 2026
Réponse de National Windscreens - Manchester
We appreciate your recommendation and are glad you were happy with our prompt service! We are delighted you would use us again.
Brilliant service
Brilliant service, good communication about arrival times. David helped me find somewhere appropriate to park for my windscreen replacement as I wasn’t sure if on street parking would be spacious enough. Nice and efficient.
Some confusion when i tried to book, staff came to my house and claimed to have knocked on the door but i am unsure if they did. saw them drive off and couldn’t contact them.
The side panel between my windscreen and passenger window fell off while i was on the motorway so presumably not reattached correctly. Other than that, all good. would recommend
25 avril 2026
Réponse de National Windscreens - Manchester
We appreciate your feedback and are happy that you found the service and communication helpful. We regret the confusion during booking and the issue with the side panel. We'll review what happened to prevent this in the future. Thank you for recommending us.
Brilliant service provided
Brilliant service provided - there was a mix up on the time my booking was, I’d arrived on the morning per my booking confirmation but they were expecting me in the afternoon. The work was all done inside 2 hours, quality workmanship and customer service
23 avril 2026
Réponse de National Windscreens - Manchester
We're glad you enjoyed your experience. We appreciate you bringing the booking mix-up to our attention and are so pleased we could complete the work quickly. Thank you for your positive feedback on our workmanship and service.
Easy from start to finish
Easy from start to finish. Dropped it off was told few hours. An hour later got phone call to say it was done. I wouldn't use anyone else for windscreens again.
12 mars 2026
Réponse de National Windscreens - Manchester
We're happy to hear that your experience was easy and efficient! It's great to know we could complete the work quickly. Thank you for your positive feedback; we appreciate it.
Great service
Great service, gave me an honest and reasonable explanation of the best solution to the chips in our windscreen. They sorted them quickly and efficiently, and they ensured I was happy before leaving.
22 avril 2026
Réponse de National Windscreens - Manchester
We appreciate your positive feedback. We're happy to hear that you received an honest and reasonable explanation of the best solution for your windscreen chips and that they were sorted quickly and efficiently.
Réponse de National Windscreens - Manchester
We appreciate you sharing that our staff was helpful and that we did a good job! We are so happy you were pleased with us.
Staff were very freindly and helpful…
Staff were very freindly and helpful did job quick
16 avril 2026
Réponse de National Windscreens - Manchester
We appreciate you sharing that our staff was friendly and helpful and did the job quickly! We are so happy you were pleased with us.
In time service
Thank you Chris and National wndscreen.
Developed a crack in windscreen for no reason.Thankfully covered under insurance and easy to get an appointment.
Thorough professional service.
Car was ready in 3 hours as informed to me when I delivered it.
Great work, Thanks once again.
21 avril 2026
Réponse de National Windscreens - Manchester
We appreciate you taking the time to share your experience. We're glad the appointment was easy to arrange and that the service was professional and efficient. Thank you for your positive feedback!
Réponse de National Windscreens - Manchester
We appreciate you sharing that our service was excellent, quick, and friendly! We are so happy you were pleased with us.
Excellent job
Excellent job
Carried out with efficiency and on time
Would recommend them
20 avril 2026
Réponse de National Windscreens - Manchester
We appreciate you sharing that the job was excellent! We're so glad it was carried out with efficiency and on time. We appreciate your recommendation.
Booking really easy to do online
Booking really easy to do online. Friendly staff. Very organised from start to finish. Great service
15 avril 2026
Réponse de National Windscreens - Manchester
We appreciate your positive feedback. We're so happy to learn that the online booking was easy, the staff were friendly, and the service was well-organized.
Excellent service!
4 juin 2025
Réponse de National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Everything was perfectly organized from…
Everything was perfectly organized from the booking to collection! Thanks🖖
13 avril 2026
Réponse de National Windscreens - Manchester
We're happy to hear that your experience was perfectly organized, from booking to collection. Thank you for your positive feedback; we appreciate it!
Work done is to a very high standard I…
Work done is to a very high standard I can’t tell the windscreen was ever damaged.
13 avril 2026
Réponse de National Windscreens - Manchester
We are happy to hear that the work was completed to a very high standard. We appreciate your positive feedback and are grateful for your review!
Would definitely recommend, polite professional service
Fitter was very polite and professional. Clean and tidy finish, one of the best I have seen
11 avril 2026
Réponse de National Windscreens - Manchester
We appreciate your positive feedback! We are so happy to learn that our fitter was polite and professional and provided a clean and tidy finish.
Really professional and pleasant.
9 avril 2026
Réponse de National Windscreens - Manchester
We appreciate you sharing that our team was professional and pleasant! We are so happy you were pleased with us.
Great friendly service.
14 avril 2026
Réponse de National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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