Excellent replacement windscreen, done quickly and professionally. Customer service was excellent. The guy who dealt with me was really good,pleasant and professional. He explained everything to me bo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
L'entreprise a répondu
Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... Voir plus
L'entreprise a répondu
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Middlesbrough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, Royaume-Uni
- 01642-685-235
4,9
Excellent
830 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear that you found our staff to be friendly and efficient, and that you were happy with the work. Thank you for your wonderful feedback!
Even though we had our home visit…
Even though we had our home visit cancelled, we had to take it to national windscreens they were very friendly quick and professional..
29 juin 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear that even though your home visit was cancelled, our team at the service center was very friendly, quick, and professional. Thank you for your positive feedback!
Professional service
David arrived on time and replaced the windscreen carefully and professionally. He was friendly and explained the process and aftercare necessary.
10 juillet 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear our technician arrived on time and replaced your windscreen carefully and professionally. It's wonderful that they were friendly and explained the process and aftercare needed. Thank you for your kind words!
Réponse de National Windscreens - Middlesbrough
We are so pleased to hear that you found our service very efficient and that we did a job well done. Thank you for your kind words!
Pleasant staff
Pleasant staff, timely and efficient completion of work, clean surroundings for customers to sit in although perhaps a coffee machine might have been helpful for customers to get a drink whilst they wait. Although a nice cafe is very close by and open until 13.00
8 juillet 2026
Réponse de National Windscreens - Middlesbrough
We're delighted to hear that our staff were pleasant and that the work was completed efficiently. We appreciate your feedback regarding a coffee machine and are glad you found a nice cafe nearby.
Excellent service
Excellent service, friendly staff, done with time confirmed, 100% would recommend this business
2 juillet 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased you received excellent service and found our staff friendly. It's great to hear the work was completed within the confirmed time, and we truly appreciate your recommendation!
Excellent service
Excellent service. Booked through my insurance cover. Staff were very helpful and welcoming.
2 juillet 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased you received excellent service and found our staff helpful and welcoming, especially with your insurance booking. Thank you for your kind words!
Friendly greeting
Friendly greeting, given time for repair and notified when done, well within time.
Great service, will recommend.
17 juin 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased you received a friendly greeting and were kept informed about the repair, which was completed efficiently. Thank you for your recommendation!
Réponse de National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant service
Brilliant service. Very competent fitter. Good to know what time they will be here.
22 juin 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased you received brilliant service and found our fitter very competent. Thank you for highlighting our clear communication regarding arrival times!
Réponse de National Windscreens - Middlesbrough
We are so pleased to hear that our staff was friendly and capable, and that the work was completed promptly. Thank you for your wonderful feedback!
Very professional straight on with the…
Very professional straight on with the job ,very friendly and helpful, went for a coffee to pass the time away they phoned me to say they had completed the job , no mess no fuss .
24 juin 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased you found our team professional, friendly, and helpful. It's great to hear we completed the job efficiently and without any fuss. Thank you for your positive feedback!
Perfect service and i still apologise…
Perfect service and i still apologise for the seagull poo cheers
19 juin 2026
Réponse de National Windscreens - Middlesbrough
We're so glad you enjoyed our service! Please don't worry about the seagull; we understand these things happen.
Very friendly and helpful
Very friendly and helpful. Windscreen was replaced very quickly
24 juin 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased our team was friendly and helpful, and that your windscreen was replaced quickly. Thank you for your kind feedback!
Réponse de National Windscreens - Middlesbrough
We are so happy to hear you enjoyed your experience with our excellent service and staff. We appreciate your kind words.
The guys were all very friendly and…
The guys were all very friendly and helpful, All done in a timely manner and gave me a text to say my car was ready for collection.
18 juin 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We're glad to hear our team was friendly and helpful, and that your car was ready promptly.
Top service
Jamie who fitted my windscreen was very polite and was efficient, he came in the time slot that I booked and updated me prior to inform me of how long it would take him to get to me. The booking process was good and I was sent reminders about my appointment.
10 juin 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear our technician was polite and efficient, arriving within the booked time slot. We're also glad the booking process was good and you received timely reminders.
Great service from start to finish
Great service from start to finish. Communication fantastic and staff lovely at Skippers Lane Branch
17 juin 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased you experienced great service and fantastic communication from our lovely team. Thank you for your kind words!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.