Excellent replacement windscreen, done quickly and professionally. Customer service was excellent. The guy who dealt with me was really good,pleasant and professional. He explained everything to me bo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
L'entreprise a répondu
Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... Voir plus
L'entreprise a répondu
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Middlesbrough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, Royaume-Uni
- 01642-685-235
4,9
Excellent
830 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The guy that came was on time
The guy that came was on time. We had a nice friendly chat and the car looked great back to how it should look
Thank you to all involved
Keith
16 juin 2026
Réponse de National Windscreens - Middlesbrough
We're so glad to hear you had such a positive experience with us and that your car looks great! Thank you for your kind words.
Réponse de National Windscreens - Middlesbrough
We're so glad you enjoyed your experience with our friendly staff and clear communication. Thank you!
Réponse de National Windscreens - Middlesbrough
We're so glad we could help with your windscreen. We appreciate your kind words and positive feedback.
Professional
13 juin 2026
Réponse de National Windscreens - Middlesbrough
Thank you for your positive feedback!
Efficient and effective
Efficient and effective. Done at the time booked and within the time expected. Useful workspace to wait as well.
11 juin 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased you found our service efficient and effective, and appreciated our workspace. Thank you for your kind feedback!
Straight forward and easy to use
3 juin 2026
Réponse de National Windscreens - Middlesbrough
We're glad our service was easy to use!
Easy to book online to arrange repair
Easy to book online to arrange repair. Really helpful staff and the work was completed efficiently and to a high standard. Thank you!
7 mai 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear that booking was easy, our staff were helpful, and the work was completed efficiently.
Réponse de National Windscreens - Middlesbrough
We're so pleased the work was of high standard and communication was excellent.
Réponse de National Windscreens - Middlesbrough
We appreciate your kind words. We're glad you were pleased!
Réponse de National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great company
Great company. Very efficient Service with friendly helpful staff. Kept my car overnight to save me rushing back to collect and locked inside. Highly recommended.
1 juin 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to learn that you found our service efficient and our staff friendly and helpful. We're glad we could keep your car overnight.
Had to wait over a week for an…
Had to wait over a week for an appointment but on the day windscreen replaced within the time stated.
28 mai 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your feedback. We are glad the windscreen replacement was completed on time despite the wait for an appointment.
Réponse de National Windscreens - Middlesbrough
We appreciate your kind words about our service. We are so glad you were pleased!
The time it took to get it done the…
The time it took to get it done the stuff was great and the booking process was easy
19 mai 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased the booking process was easy and our staff was great! Thank you for your feedback.
Réponse de National Windscreens - Middlesbrough
We're glad you enjoyed your experience. We appreciate your feedback.
Efficient and great service
18 mai 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your kind words!
The repair was good
The repair was good - new screen fitted very promptly.
Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures the drivers view meaning they really cant drive the car without the possibility of being pulled.
15 mai 2026
Réponse de National Windscreens - Middlesbrough
We're glad the screen repair was prompt and well-executed. We understand your concern about appointment wait times, especially with obscured visibility. We are always working to improve scheduling efficiency.
1st class service and not rushed.
15 mai 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing! We are so happy you were pleased with our first-class service.
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing your positive experience!
Really easy to book
Really easy to book. Accommodating and really friendly staff. Quick turnaround.
1 mai 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you letting us know that booking was easy, our staff were accommodating and friendly, and the turnaround was quick! We are so pleased!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.