Excellent replacement windscreen, done quickly and professionally. Customer service was excellent. The guy who dealt with me was really good,pleasant and professional. He explained everything to me bo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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Lisez les avis des autres
Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
L'entreprise a répondu
Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... Voir plus
L'entreprise a répondu
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Middlesbrough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, Royaume-Uni
- 01642-685-235
4,9
Excellent
830 avis
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Punctual excellent operative
Punctual excellent operative, polite and did the job well in good time
18 octobre 2025
Réponse de National Windscreens - Middlesbrough
We're happy to hear that the operative was punctual, polite, and efficient. Thank you for taking the time to share your positive experience with us!
Réponse de National Windscreens - Middlesbrough
Thank you for your positive feedback!
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing! We are so glad to hear that you found our service superb, punctual, and efficient. Thank you for the recommendation!
The guys in Middlesbrough were polite…
The guys in Middlesbrough were polite and the service was efficient and on time.
15 octobre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so glad to hear that our Middlesbrough team was polite and that you received efficient, on-time service.
Glass left all over the drive
Glass left all over the drive , had si sweep it up myself which is not ideal when I have two young children, who like play outside. Also when the panels have been taken off to access the window , broken glass was left inside of it . So now everytime I open my boot door there’s a constant rattle of broken glass
9 octobre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate you bringing this to our attention. We're sorry to hear about the glass left behind and the rattling in your boot door. We'll review our cleanup procedures to prevent this from happening again. Thanks for your feedback.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing that our staff was friendly and spot on! We are so happy you had a positive experience.
Friendly,fast and efficient service.
Friendly,fast and efficient service.
Highly recommended
10 octobre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so happy to hear you found our service friendly, fast, and efficient. It is great to hear you recommend us.
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so happy you were pleased with our great service and efficient, friendly staff.
Réponse de National Windscreens - Middlesbrough
We're glad you were satisfied with our fast service. Thank you for your positive feedback; we appreciate it greatly.
Excellent service from the fitters and…
Excellent service from the fitters and would recommend them for their 1st class work
2 octobre 2025
Réponse de National Windscreens - Middlesbrough
We're happy to hear that you had such a positive experience with our fitters. Thank you for recommending our services and for your kind words regarding their work!
Windscreen
Explained what would happen with the car.
When I could expect my car back.Received message when to pick car up which was earlier than expected.
Went through final checks with me before handing keys back.
Overall did a great job- thank you.
2 octobre 2025
Réponse de National Windscreens - Middlesbrough
We're happy to hear that the service experience met your expectations. We appreciate that you noted the communication about the car's progress and the final checks. Thank you for your positive feedback!
Helpful check in and job completed…
Helpful check in and job completed within stayed timescale.
1 octobre 2025
Réponse de National Windscreens - Middlesbrough
We're glad you found the check-in helpful and the job was completed promptly. Thank you for your positive feedback; it means a lot to us.
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing! We are so happy you found our service fast, efficient, and friendly. Thank you!
Ide been on night shift the day before…
Ide been on night shift the day before and the lads didnt mind me sleeping in the waiting area! I probably looked homeless but i can assure you im not 😂 cheers lads top job
25 septembre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate you taking the time to share your experience. We're glad our team was accommodating while you rested after your night shift. We aim to provide a comfortable environment for everyone!
Great service!
Polite, knowledgeable and professional staff. Replaced my windscreen in a matter of hours and kept me up to date throughout. No issues whatsoever, and would definitely use again if needed.
29 septembre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We're happy to hear that our staff were polite, knowledgeable, and professional, and that you were kept updated. We're glad there were no issues and that you'd use us again.
Réponse de National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
Struggled to get my windscreen in stock but they did keep me up date and were very pleasant
24 septembre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate your patience regarding the windscreen availability. We're glad we kept you informed and provided a pleasant experience. Thank you for your review!
Great fix can’t see where the chip was
Great fix can’t see where the chip was. Very quick next day response to my home address
23 septembre 2025
Réponse de National Windscreens - Middlesbrough
We're happy to hear that the repair was successful and you're pleased with the fast, next-day service at your home. Thank you for your positive feedback!
Quick and easy replacement of my…
Quick and easy replacement of my windscreen. Very nice and helpful gentlemen
17 septembre 2025
Réponse de National Windscreens - Middlesbrough
We're happy to hear that you found our windscreen replacement service quick and easy. We appreciate your positive feedback regarding our helpful team.
A good experience.
From going into reception to bring car for repair we were received by two engineers who were friendly and professional.
We ère kept informed and the whole process was excellent
15 septembre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear that you were received in a friendly and professional manner by our engineers and that you were kept informed throughout the process.
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