Excellent replacement windscreen, done quickly and professionally. Customer service was excellent. The guy who dealt with me was really good,pleasant and professional. He explained everything to me bo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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Lisez les avis des autres
Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
L'entreprise a répondu
Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... Voir plus
L'entreprise a répondu
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Middlesbrough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, Royaume-Uni
- 01642-685-235
4,9
Excellent
830 avis
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Great service excellent communication.
2 décembre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing your feedback. We are so happy our service was great, and our communication was excellent for you!
Good experience with the work that was carried out on my car
It was carried out with great professional attitude and I was called when the job was done
25 novembre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate you taking the time to share your positive experience. We're happy to hear that our team demonstrated a professional attitude and kept you informed.
Great bunch of guys
Great bunch of guys, got me in quickly, replaced my windscreen and calibrated my Driver's assistance camera quickly and professionally. Handled really well from start to finish
20 novembre 2025
Réponse de National Windscreens - Middlesbrough
We're glad you enjoyed your experience. It's great to hear that we got you in quickly and professionally replaced your windscreen and calibrated your driver assistance camera. Thank you for the positive feedback.
Avoid if you can
Avoid if you can – Extremely Unprofessional Service
My rear window was smashed on my Honda Jazz on 27th November, and I contacted National Windscreens the same day through my insurer (Allianz). I booked the earliest appointment they had — 2nd December — and paid £199.50, including my £140 excess.
On the day of the appointment, while I was waiting at home for the engineer, they called to say they couldn’t do the repair because the glass hadn’t even been delivered. They also had no idea when it would arrive or when the repair might actually happen.
This has caused major disruption: I couldn’t go to work, and our plans for the week have been completely thrown off. The lack of communication, organisation, and accountability is really disappointing. For a national provider, this level of service is shockingly unprofessional.
I expected far better, especially considering they are Allianz’s approved repairer. Right now, I’m left without a working car, no clear timeline, and a very poor customer experience.
Would not recommend based on this experience.
2 décembre 2025
Avis spontané
Réponse de National Windscreens - Middlesbrough
We appreciate you bringing this to our attention. We're very sorry to hear about the delay with the glass being delivered to us and the impact on your schedule. We understand your frustration with the lack of communication and the inconvenience caused.
Good staff and good service all round.
31 octobre 2025
Réponse de National Windscreens - Middlesbrough
We're glad you found our staff and service to be good overall. We appreciate your positive feedback and your time.
Excellent service
Great service from the Middlesbrough depot My car was left immaculate after replacing 3 windows Not a bit of glass left in my car
Cannot recommend this depot enough
Thank you
14 novembre 2025
Réponse de National Windscreens - Middlesbrough
We're happy to hear that you had such a positive experience with the Middlesbrough depot. It's great to know your car was left immaculate after the window replacements. Thank you for recommending us!
Very efficient
I thought I had a problems with my wipers after I’d had my windscreen replaced, however it fixed itself after a few hours but I had notified national windscreen about the issue and the communication afterwards to ensure everything was okay was brilliant I will definitely be taking any of my cars back there for windscreen replacements or any issues as they are brilliant. Definitely recommend was anyone want a smooth and easy process
12 novembre 2025
Réponse de National Windscreens - Middlesbrough
We're happy to hear that the communication resolved your initial concern regarding your wipers. We appreciate your recommendation and are glad you had a smooth and easy experience. We look forward to assisting you with any future auto glass needs.
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We're happy to hear that our staff were friendly and the job was completed to a high standard and in time.
Great helpful service and went above…
Great helpful service and went above and beyond
11 novembre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing! We are so happy to hear that you were pleased with our helpful service and going above and beyond.
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so happy you found our staff very friendly, quick, and efficient.
Friendly and professional
The two chaps working in the Middlesbrough branch were very friendly, and helped with directions into the town whilst my windscreen was being replaced. The replacement itself was carried out quickly and the inside of my car was kept clean.
7 novembre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing your feedback. We're happy to hear that the team in Middlesbrough were friendly and helpful with directions, and that your windscreen replacement was carried out quickly while keeping your car clean.
Very efficient and staff very courteous.
5 novembre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so happy to hear you found our service efficient and our staff very courteous.
Perfect fast and profesional
29 octobre 2025
Réponse de National Windscreens - Middlesbrough
We are happy to hear that you had a fast and professional experience. Thank you for your positive feedback; we appreciate it.
Good service
Good service, replaced very quickly and cleaned up the broken glass in and around the car.
30 octobre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear that you were satisfied with the quick replacement and the cleanup of the broken glass. Thank you so much!
Réponse de National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing! We are so happy to hear that you received great communication and service, and that the job was well done.
My windscreen needed replacing and…
My windscreen needed replacing and thankfully my insurance covers the work.
I had it booked for a home visit, but on the day the weather was poor. So the technician called to ask if I could go to my local unit. So I took it down for the work to be done. I was previously told it might take over an hour. However, was done in less than 40 minutes, so I wasn't sat around for long. This was a pleasant surprise. So cannot fault their service.
22 octobre 2025
Réponse de National Windscreens - Middlesbrough
We're happy to hear that the windscreen replacement was completed quickly and efficiently at our local unit. We appreciate you adapting to the change of plans due to the weather. Thank you for your positive feedback.
I was well received and the job was…
I was well received and the job was done properly.
24 octobre 2025
Réponse de National Windscreens - Middlesbrough
We're happy to hear that you were well received and that the job was done properly. Thank you for your positive feedback!
Engineer came during his allocated…
Engineer came during his allocated time.The work was done promptly. Windscreen all good
23 octobre 2025
Réponse de National Windscreens - Middlesbrough
We appreciate you taking the time to leave us a review. We're happy to hear that the engineer arrived on time and completed the work promptly, leaving your windscreen in good condition.
This was such an easy experience
This was such an easy experience. From booking an appointment to driving home with a new windscreen. The guys at national windscreens Middlesbrough were brilliant and really helpful. Would definitely recommend.
17 octobre 2025
Réponse de National Windscreens - Middlesbrough
We're happy to hear that your experience was so easy, from booking to completion. We're glad the team was helpful and provided brilliant service. Thank you for recommending us!
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