Excellent replacement windscreen, done quickly and professionally. Customer service was excellent. The guy who dealt with me was really good,pleasant and professional. He explained everything to me bo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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Lisez les avis des autres
Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
L'entreprise a répondu
Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... Voir plus
L'entreprise a répondu
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Middlesbrough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, Royaume-Uni
- 01642-685-235
4,9
Excellent
830 avis
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Réponse de National Windscreens - Middlesbrough
We appreciate you sharing that you were happy with our service and would recommend us! We are so glad you were pleased with us.
Windscreen repair
Technician advised me of eta and arrived on time. He explained all aspects of work and also possibility of repair not necessarily being totally invisible, this was not the case. Repair was first class. Technician worked efficiently and was friendly and polite.
22 avril 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing your feedback. We're happy to hear that the technician advised you of their ETA and arrived punctually. It's great to know they explained the work and that the repair was first class, efficient, friendly, and polite. Thank you!
Quick. Professional. Quality.
National Windscreens handled my windscreen replacement quickly and professionally. I was updated on all steps of the process and I was very happy with the installation and the engineer who carried out the replacement.
1 mai 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear that National Windscreens handled your windscreen replacement quickly and professionally and that you were very happy with the installation.
Réponse de National Windscreens - Middlesbrough
We appreciate you letting us know about the fitter's professionalism and experience! We are so glad you were happy with our service.
Réponse de National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic
Fantastic, friendly service.
I was told I would receive a text when my car was ready, and I did.
Would highly recommend.
I also phoned "head office" as I had a query and the person on the phone was equally as helpful, as the staff in the garage.
30 avril 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing your feedback. We're happy to hear that you found our service fantastic and friendly, and that you received timely updates. It's great to know that our head office staff was also helpful.
I would have scored a 5 if the glass…
I would have scored a 5 if the glass could have been sourced more quickly!
24 avril 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your feedback and are glad you're happy with our service. We regret the glass sourcing took longer than expected.
Excellent service
Really good customer service at the Middlesborough branch, both friendly and professional. I felt in good hands from the initial inspection to the full windscreen replacement. A very positive and satisfactory experience, much appreciated. Thank you
29 avril 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you taking the time to share your positive experience at the Middlesborough branch. We're happy to hear that you received friendly and professional customer service and felt well-cared for throughout the windscreen replacement.
work done to windscreen was of high…
work done to windscreen was of high quality
staff polite and caring
23 avril 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you letting us know the windscreen work was high quality and our staff were polite and caring! We are so pleased!
Excellent service
Lovely people arranging fitting. Really organised.. just a nice pleasant experience.
28 avril 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing your feedback. We're happy to learn that you found the people arranging the fitting lovely and the experience pleasant and organized.
Fast and friendly service
Fast and friendly service.
Just noticed i could of used a local National Windscreens co instead of going further afield ??
28 avril 2026
Réponse de National Windscreens - Middlesbrough
We're glad you found our service fast and friendly. We appreciate your feedback and acknowledge your observation about the local option. Thank you for your review.
Excellent service
Easy to book for correct repair/ replacement, clear advice on what to expect . Good update information on booking.
Clean waiting room and helpful reception.
Windscreen replacement done in much less time than advised on the web so was able to stay rather than travel back home and then return
27 avril 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing your feedback. We're happy to hear that booking was easy, the advice was clear, and you received good updates. It's great to know you found the waiting room clean and the reception helpful, and that the replacement was completed quickly. Thank you.
Réponse de National Windscreens - Middlesbrough
We're happy to hear you found our booking efficient and the work professional and timely. We appreciate your positive feedback and your time!
Very swift service
Very swift service. Professional throughout! I will say I will trust them and go back again to them preferably, if in need. Kind staff
22 avril 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback. We're so happy to learn that you received swift and professional service from our kind staff. We're glad you'd trust us again!
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing that our service was friendly, professional, and prompt! We are so happy you were pleased with us.
The staff from the Middlesbrough store…
The staff from the Middlesbrough store were brilliant made me feel much better the replacement of my windscreen after the head office had stressed me out telling me my car had to go to site to be repaired and told me that it had features I knew it didn’t and I had simply switched them off. Told me I had to drive my car to the windscreen garage to get done when when the screen had been bullseyed and smashed. Disgusting service from head office but Middlesbrough store were very reassuring and the two guys that replaced the windscreen were marvellous thankyou guys.
24 avril 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing your experience. We're happy to hear that the Middlesbrough team provided excellent support and service. We'll address the issues raised regarding the head office experience to ensure better service in the future. Thank you again.
Réponse de National Windscreens - Middlesbrough
We're glad you enjoyed your experience with our friendly staff and service. Thank you for your positive feedback!
Just excellent job
Just excellent job. Completed without any problems. Very nice helpful people. Thanks for brilliant service.
20 avril 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so happy to learn that you found our service brilliant, the job excellent and completed without issues, and our people nice and helpful.
Good work only criticism was both sides…
Good work only criticism was both sides of the new windscreen were not cleaned properly as if my car is a taxi and it didn’t matter
17 avril 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your feedback. We're happy you're satisfied with our work, and we regret that the windscreen cleaning wasn't up to par. We'll address this to ensure all vehicles are detailed properly.
Excellent staff
Got stuck in traffic on the way, was 1.5 hours late for my appointment and the team still replaced my windscreen and did a great job.
9 avril 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing your experience. We're glad we could still assist you despite the traffic delay and that you are pleased with our team's work on your windscreen replacement.
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